Home » Seminars » Customer Service

Excellent customer service should be at the heart of your business if you wish to be successful. It is important to provide good customer service; to all types of customers, including potential, new and existing customers. Good customer service relates to the service your employees provide before, during and after a purchase. Improving your customer service skills can lead to greater customer satisfaction and a more enjoyable experience for them.

GLOMACS’ team of highly experienced associates not only cover the skills to deliver excellent customer service but also to manage this vital function, develop strategies that work and to deal effectively with the growing demand for rapid delivery of service via social media.  Make us your trusted partner in maintaining excellence in this business-critical area.

October 2020

Code Title Date Venue Fees
CS002V Developing Customer Relations Strategy NEW ONLINE 04 - 08 Oct 2020 Virtual - Online $2,350

November 2020

Code Title Date Venue Fees
CS002 Beyond Customer Service 01 - 05 Nov 2020 Dubai - UAE $4,950
CS002e ILM® Endorsed Service Quality and Excellence 01 - 05 Nov 2020 Dubai - UAE $4,950
CS001Ve ILM® Endorsed Service Quality and Excellence ONLINE 01 - 05 Nov 2020 Virtual - Online $2,950
CS006 Measuring and Managing Customer Satisfaction: ISO 9001 and Beyond 15 - 19 Nov 2020 Dubai - UAE $4,950
MK008 Customer-Focused Selling Strategies  22 - 26 Nov 2020 Dubai - UAE $4,950
CS004 Customer Focused Management 30 Nov - 04 Dec 2020 London - UK $5,950

December 2020

Code Title Date Venue Fees
CS003 Client Management Strategies for Retention & Growth  13 - 17 Dec 2020 Dubai - UAE $4,950

February 2021

Code Title Date Venue Fees
CS002V Developing Customer Relations Strategy NEW ONLINE 28 Feb - 04 Mar 2021 Virtual - Online $2,350

March 2021

Code Title Date Venue Fees
CS001Ve ILM® Endorsed Service Quality and Excellence ONLINE 14 - 18 Mar 2021 Virtual - Online $2,950

June 2021

Code Title Date Venue Fees
CS002 Beyond Customer Service 20 - 24 Jun 2021 Dubai - UAE $4,950
CS002e ILM® Endorsed Service Quality and Excellence 20 - 24 Jun 2021 Dubai - UAE $4,950
CS001Ve ILM® Endorsed Service Quality and Excellence ONLINE 20 - 24 Jun 2021 Virtual - Online $2,950

July 2021

Code Title Date Venue Fees
CS001 Achieving Excellence in Customer Service 11 - 15 Jul 2021 Dubai - UAE $4,950

August 2021

Code Title Date Venue Fees
CS007 Customer Service for the Public Sector 15 - 19 Aug 2021 Dubai - UAE $4,950

September 2021

Code Title Date Venue Fees
CS005 Customer Profiling Techniques & Procedures 26 - 30 Sep 2021 Dubai - UAE $4,950

October 2021

Code Title Date Venue Fees
CS002V Developing Customer Relations Strategy NEW ONLINE 03 - 07 Oct 2021 Virtual - Online $2,350
CS004 Customer Focused Management 04 - 08 Oct 2021 Prague - Czech Republic $5,950
CS002 Beyond Customer Service 31 Oct - 04 Nov 2021 Dubai - UAE $4,950
CS002e ILM® Endorsed Service Quality and Excellence 31 Oct - 04 Nov 2021 Dubai - UAE $4,950
CS001Ve ILM® Endorsed Service Quality and Excellence ONLINE 31 Oct - 04 Nov 2021 Virtual - Online $2,950

November 2021

Code Title Date Venue Fees
CS006 Measuring and Managing Customer Satisfaction: ISO 9001 and Beyond 14 - 18 Nov 2021 Dubai - UAE $4,950
MK008 Customer-Focused Selling Strategies  21 - 25 Nov 2021 Dubai - UAE $4,950

December 2021

Code Title Date Venue Fees
CS003 Client Management Strategies for Retention & Growth  12 - 16 Dec 2021 Dubai - UAE $4,950

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