This online training course will help you understand the nature of crises and how to respond to them as a leader. This includes how you manage yourself, your own emotions and productivity as well as how you manage your team through crisis.

It will centre on your role as a leader through turbulent times – what interventions to make at what stage to ensure your team stay positive, productive and connected.

The GLOMACS online training course will highlight:

• The nature of a crises – how they typically pan out - models and stages?
• How people respond to crises?
• Leader interventions and skills required to maintain morale and productivity during a crisis
• How to lead and work with remote teams – tools and best practices?

By the end of this online training course, you will have learned to:

• Identify the nature of crises – separating fact from fiction
• Manage your own emotions and part in the crisis to ensure you minimise the stress to yourself and those around you
• Proactively plan through the stages of crisis management
• Recognise and deal with dysfunctional behaviour often caused by crises
• Create a compelling clear, compelling vision to guide people to a future beyond the crisis

This online training course will utilize a variety of proven online learning techniques to ensure maximum understanding, comprehension, retention of the information presented. The training course is conducted Online via an Advanced Virtual Learning Platform in the comfort of any location of your choice.

This GLOMACS online course is valuable for all people who are experiencing a crisis situation and being required to lead a team of people through it.

It is suitable to a wide range of professionals but will greatly benefit:

• Team leaders
• Team managers
• Project team managers

DAY 1

Understanding The Nature Of Crisis And Your Reactions To It

• The nature of crises – separating fact from fiction
• How personal experience can help or hinder your leadership in a crisis
• Typical reactions to change and crises – using a set of models to help you understand yourself and your team
• Personal response to crisis - qualities of leaders in times of crisis - a self-audit
• Personal response to crisis - Build coping mechanisms to handle ‘irrational’ emotions
• Shadow of the leader - showing how personal leadership can help people work through crisis
• Techniques for managing stress - your own and your team’s
• How different personalities respond to crises and how you can help them through it
• Working with emotional intelligence in a crisis
• Your role in communication throughout the crisis

DAY 2

Leading Your Team Through Crisis

• Identifying and communicating the stages of a crisis
• Using modern communication tools to ensure smooth team communication
• How to keep your team motivated, focused and productive in a crisis
• Circle of influence v circle of control - focusing people on the right things
• Building a culture of self-reliance in crisis and remote working situations
• Building a culture of learning and development during a crisis
• Looking at opportunity in times of crises - taking stock of processes, customers and suppliers
• Setting a clear, inspiring vision for exiting the crisis
• Managing the new ‘Business as Usual’ in the return to ‘normality’

In Association With

Oxford Management Centre

A GLOMACS - Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients.

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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

P.O. Box 74653, Dubai, United Arab Emirates
Tel : +971 - 04 - 425 0700, Fax : +971 (04) 425 0701, Email : info@glomacs.com