Recent studies commissioned by CPP Inc. — publishers of the Myers-Briggs Assessment and the Thomas-Kilmann Conflict Mode Instrument — U.S. employees spend 2.1 hours per week involved with conflict, which amounts to approximately $359 billion in paid hours (based on an average hourly earnings of $17.95), or the equivalent of 385 million working days. For the purposes of the study, the authors defined conflict as: “any workplace disagreement that disrupts the flow of work.”
According to the report “Workplace Conflict and How Businesses Can Harness It to Thrive,” the following statistics demonstrate how pervasive conflict is in the workplace:
- 85 percent of employees deal with conflict on some level
- 29 percent of employees deal with it almost constantly
- 34 percent of conflict occurs among front-line employees
- 12 percent of employees say they frequently witness conflict among the senior team
- 49 percent of conflict is a result of personality clashes and “warring egos”
- 34 percent of conflict is caused by stress in the workplace
- 33 percent of conflict is caused by heavy workloads
- 27 percent of employees have witnessed conflicts lead to personal attacks
- 25 percent of employees have seen conflict result in sickness or absence
- 9 percent have seen workplace conflict cause a project to fail
It is not surprising that almost all employees recognize the critical need for conflict management skills in the workplace.
Conflict Management skills are rarely taught as core curriculum in education, which means most adults enter the workplace with little to no knowledge of how to prevent and/or manage conflict.
Training is the single most important driver for high-quality outcomes to conflict. Perhaps the most important fact to surface from this research is that 76 percent of employees who receive conflict management and dispute resolution training experience positive outcomes from conflict:
- 41 percent developed a better understanding of others
- 29 percent found a better solution to the workplace problem (this figure rises to 81 percent for U.S. workers)
When employees understand how to manage conflict and harness the positive powers of it, conflict can transition from a cost to the bottom line to an investment in the organization and the people who work for it.
“If organizations invest in building the awareness of self and others on which better relationships depend, they will see the energy created by interpersonal friction generate sparks of creativity, rather than consuming flames”
Invest in conflict management and dispute resolution training and harness the creative power conflict can bring to your organization.
Which trainings can help you?
Managing Conflicts & Difficult Situations, 24-28 July 2017, The Hilton Vienna Plaza – Vienna
Negotiation and Conflict Management in Organisations, 30 Jul – 03 Aug 2017, The Fairmont Hotel – Dubai
Negotiation and Conflict Management in Organisations, 16 – 20 Oct 2017, The Sofitel Budapest – Hungary
Advanced Negotiation Skills: Mastering Negotiation Skills, 29 Oct – 2 Nov 2017, The Address Marina – Dubai
Negotiation and Conflict Management in Organisations, 13 – 17 Nov 2017, The Corinthia Towers Hotel – Prague
Advanced Mediation Skills: Mediation as a Tool for Alternative Dispute Resolution, 20 – 24 Nov 2017, The Majestic Hotel – Kuala Lumpur
Negotiation and Conflict Management in Organisations, 11 – 15 Dec 2017, The Hilton Paddington – London