Enterprise Content
Management Masterclass

INTRODUCTION

The abundancy of data makes it difficult to stand out in today’s world, and to make your message seen, understood and accepted by the stakeholders, customers, regulator and other enterprises. Research shows that approximately 70-90% of information of any organization or enterprise is unstructured information.

As the companies strive to work in a paperless environment, and information is the real intellectual property of an organization they usually focus on implementing Enterprise Content Management (ECM) solutions which can be either successful and lead the company or organization far in front of their peers or unsuccessful and create a problem and even a pullback system for an organization.

The main difference between successful Enterprise Content Management (ECM) projects and disasters indicate either people behavior (acceptance, training, involvement) and planning problem.

It is often the case that business users are demanding an Enterprise Content Management (ECM) solution and just expect IT departments to implement it, without the understanding that the solution is actually not a department wise but rather company wise.

This training course will highlight the elements, principles and implementation paths for a successful Enterprise Content Management (ECM)  solution for any organization.

This GLOMACS training course will highlight:

• Enterprise Content Management (ECM) strategy in conjunction with records management and information security
• Enterprise Content Management (ECM) architecture
• Procedures and standards including ISO15489, ISO9001 and ISO27001
• Records management business tools like electronic file plan, retention and disposal rules, security rules, archiving, confidentiality and privacy
• Link between the hardcopy and electronic documentation systems and records management systems
• Metadata creation and importance
• Enterprise Content Management (ECM) structure and available software solutions
• Enterprise Content Management (ECM) resource requirements
• Enterprise Content Management (ECM) and General Data Protection Regulation (GDPR)
• Enterprise Content Management (ECM) as an asset and optimization tool

Objectives

The delegates will:

• Understand Content Management legal requirements, standards and best practice
• Create information and documentation policies, procedures and requirements
• Understand the Enterprise Content Management (ECM) structures, architecture and team organization
• Learn how to use metadata, business classification scheme for Enterprise Content Management (ECM) implementation
• Learn the requirements of ISO 15489 Records Management and ISO 27001 Information Security
• Recognize the requirements of General Data Protection regulation (GDPR) in relation with Enterprise Content Management (ECM)
• Prepare for Enterprise Content Management (ECM) implementation in relation to content lifecycle
• Understand the use of eDiscovery
• Develop content maturity model for their enterprise
• Acquire the insight into available Enterprise Content Management (ECM) software
• Prepare for Enterprise Content Management (ECM) change management as well as implementation of future trends

Training Methodology

Hands-on training rather than theoretic learning (examples based on real life cases). Active participation in the training-participants will actually perform the design of the Infographic and conduct a peer review of the other delegates Infographic. Interactive training, using the video materials, software and learning by doing methodology. 

The delegates will be presented with real-life cases and implementation issues, as well as the best case scenarios implemented in different industries.

Organisational Impact

The organization will acquire structured and effective method to implement Enterprise Content Management (ECM) solutions, satisfy stakeholders and legal requirements, as well as manage to cut costs and improve their organization workflow through the proper application of Enterprise Content Management (ECM) systems and software.

• Benefiting from clarifying and summarizing the complex information
• Train the workforce to adopt effective and concise method for retaining information
• Adopt organized and planned way of metadata creation
• Reveal the document relations and structure for general use
• Improve the comprehension of the complex document creation and retention
• Improve its operational processes, polices and work flows
• Apply ISO 15489 Records Management and ISO 27001 Information Security
• Reduce operational risks, meet compliance and regulations, reduce costs and improve overall efficiency
• Implement cost effective, efficient and sustainable Enterprise Content Management (ECM) solutions
• Comply with the data protection laws and regulations, domestic and international (General Data Protection Regulation)
• Maintain or improve their public image

Personal Impact

The personal impacts for all participants is to gain a deep and solid understanding and practical experience in application and operation of Enterprise Content Management (ECM) systems through:

• Learn how to organize the documents
• Develop a clear metadata creation process
• Learn the steps of implementing Enterprise Content Management (ECM) solutions,
• Acquire the knowledge how to use the Enterprise Content Management (ECM) software
• Learn how to protect the data
• Learn how to eliminate the personal data
• Use the modern solutions like Cloud computing

WHO SHOULD ATTEND?

This is a GLOMACS training course for all involved in data analysis, presentation and graphic design, but will be especially beneficial for:

• Document Controllers
• Secretaries
• Administrators
• People Supporting Management and/or working in project teams
• Marketing Specialist
• Project Managers
• Public Relations Specialists
• Marketing Managers
• Campaign Managers
• Business Development Managers