Root Cause Analysis (RCA)
Facilitator Workshop

INTRODUCTION

Problem Solving is tending to be every day more complex due to more integrated systems and fragmented knowledge and experience in divisions and partners in the supply chain. Let alone the fact that we do more work with less people and we are more depended on sharing information.

It is not always understood but in problem solving and studying the root causes of any deviations, it is more and more important to share the information from the shop floor. These employees are the eyes, ears and noses in the organization, they know how it looks, how it happened and what attempts were made to avoid or solve the problem.

The RCA Facilitator is trained in RCA and basic tools in a way to mobilize this information. He or she is able to entangle employees on the shop floor in the problem-solving process with the same tools as used in extensive iRCA, iPSDM or Tripod studies, but on a basic level, in short interviews and small meetings. The RCA Facilitator is experienced among colleagues and is able to recognize problems, incidents, near misses, deviations and issues alike, to apply RCA tools to discuss, investigate and to solve them.

This GLOMACS Root Cause Analysis (RCA) Facilitator workshop will provide the possibility to practice with your own tools and methods. A basic RCA method will be used as reverence and will probably improve tour own tools.

Critical to success: The RCA Facilitator must be aware of all kinds of deviations and the way employees actually deal with them. He or she has a lot of experience on or related to the shop floor. And the RCA Facilitator is happy to analyze problems in a rational and detailed manner.

This GLOMACS workshop will highlight:

• The RCA Principles, Methods, Concepts, Models and Process
• Causal Thinking, Facts, Assumptions and Opinions
• The Function of Assumptions and Hypotheses
• Used Tools like Causal Chain, Fault Tree, Ishikawa, 5 Why, Is / Is Not Analysis
• Exercises and Assessments
• Personal Skills like Systematic Questioning, Listening, Recapitulating, Dealing with different thinking preferences, managing the process

Objectives

This GLOMACS RCA Facilitator workshop focuses on a medium level of understanding RCA method as well as the ability to communicate on the shop floor with a wide range of people. The method must be applied in a light way and in ordinary communication.

At the end of this GLOMACS workshop, participants will be able to:

• Know and understand the RCA and related methods in use in the company
• Gather information and involve participants
• Instruct and guide employees with the RCA method and providing feedback
• Do Systematic questioning, gathering data and judge information
• Present the (early) results of an RCA inventory

Participants to this workshop will receive a thorough exposure on the subjects covered, with a combination of practical examples, many exercises and application on issues from their own work environment. Besides the workshop manual, participants will receive additional materials like process cards, work sheets, case descriptions, sample solutions, etc.