GLOMACS
Open
Close
Close

Search for a Glomacs Course

Home | Courses | Advanced Office Management & Effective Administration Skills
Date
Venue
Fees
20 24 Dec 2020 Dubai - UAE $4,950 Register
27 Jun 01 Jul 2021 Dubai - UAE $4,950 Register
19 23 Dec 2021 Dubai - UAE $4,950 Register
Register Now
Course Description

Introduction

This highly interactive GLOMACS Advanced Office Management & Effective Administration Skills training seminar will help you to develop and refine the skills needed to excel as an Office Manager, Administrator or Executive Secretary. It will explore in depth the interpersonal and behavioral skills necessary to ensure you are well prepared for the challenges of working with a variety of management styles. On this GLOMACS Office Administration training course, you will also learn how to stay in control whilst dealing with conflicting priorities.

Becoming more effective as an Office manager will definitely make your job easier and make you more valuable in the eyes of your managers and the company stakeholders. Office Managers need to be expert multi-taskers – even if you’re doing more than four things at once, that’s probably still not enough! You need to be indispensable – to know exactly who to call to fix that pesky problem your boss has. And to be truly indispensable you need to be organised, be an excellent communicator, and be able to deal with whatever challenging situation your working life presents you with. This GLOMACS Advanced Office Management & Effective Administration Skills training seminar will help you to do that.

This GLOMACS training seminar will highlight:

  • Effective communication and interpersonal skills
  • The importance of time management and streamlining work flow
  • Developing the skills to successfully build relationships and to network effectively
  • Building personal resilience and an ability to handle stress in a challenging work environment
  • Using techniques to help you think creatively, solve problems, plan and make decisions

Objectives

At the end of this GLOMACS training seminar you will:  

  • Recognise how to prioritise and cope with multiple tasks
  • Develop the skills necessary to plan, make effective decisions and solve problems, and handle pressure
  • Apply practical techniques to improve communications skills
  • Understand how to manage challenging behaviours
  • Apply assertiveness to be more effective in the workplace

Training Methodology

Participants in this GLOMACS Advanced Office Management & Effective Administration Skills training seminar will enjoy interactive and practical exercises delivered through media to suit every kind of learning preference. Seminar activities will include activities in groups and pairs as well as individual exercises. Everyone will get the opportunity to discuss their work challenges in a supportive environment.

Organisational Impact

Employees who attend this GLOMACS training seminar will add value to their organisation by being empowered to implement the following skills:

  • A more proactive outlook
  • Increased creativity and productivity
  • Motivation and customer focus
  • Reduced absenteeism through an ability to manage and reduce stress
  • Increased self-awareness and interpersonal skills
  • Better time management

Personal Impact

Delegates who attend this GLOMACS training seminar can expect to develop:

  • An increase in motivation and self confidence
  • An in-depth understanding of different management styles and how to work with them
  • The ability to be more self-aware and manage workplace stress
  • Excellent communication skills
  • Effective presentation skills and advice on controlling nerves
  • Organisation skills and an understanding of the importance of time management

Who Should Attend?

This GLOMACS training seminar is suitable to a wide range of professionals but will especially benefit:

  • Office Managers
  • Team Leaders
  • Administrators
  • Supervisors
  • Secretaries
  • Support Staff
  • PA’s
Course Outline

DAY 1

Taking Control of Your Work Life

  • Understanding and Clarifying Purpose, Vision and Mission
  • External and Internal Customer Service
  • The Secret to Working Smarter rather than Harder
  • Controlling, Prioritising and Organising Your Work
  • Gaining an insight into your Strengths and Weaknesses
  • Making Your Office User-friendly and Efficient

DAY 2

Essential Administrative Skills

  • Mind Mapping Techniques
  • Right Brain / Left Brain Theory
  • Managing Larger Projects to Meet Deadlines
  • Planning and Problem Solving Skills
  • Managing Meetings Effectively
  • Working with more than One Manager

DAY 3

Vital Communication Skills

  • Communication Styles and When to Use Them
  • Communicating with Confidence
  • Win-Win Conflict Resolution
  • Understanding and using Body Language
  • Understanding Gender Differences in Communication
  • Understanding Different Personality Types and How to Deal with them

DAY 4

Developing as a Professional

  • Listening Skills – seek first to understand then to be understood
  • Creating a Professional Image
  • Leadership Skills
  • How to Make Presentations with Confidence and Power
  • Painless Methods for Giving Corrective Feedback
  • Best Practices for Delivering Positive Feedback

DAY 5

Self-Empowerment and Self-Management

  • Understanding the Main Causes of Stress
  • How to Build Self-confidence and Strengthen the Ability to Respond to Difficult Situations
  • The Essential Skills of Emotional Intelligence
  • Using Emotional Intelligence at Work
  • Becoming a more Proactive, Responsible and Self-aware Person
  • Continuing Professional Development - where to go from here
Certificates
  • On successful completion of this training course, GLOMACS Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor, will be awarded to the delegates
  • Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Providers and Associations

Endorsed Education Provider

  • Quality Logo
You may also be interested in...
Professional Skills for Administrators & Secretaries
31 Jan 04 Feb 2021
Dubai - UAE
View Details
Essential Management Skills for Administrators
08 12 Aug 2021
Dubai - UAE
View Details
Implementation of Modern Record Management through SharePoint and Office 365
17 21 Oct 2021
Dubai - UAE
View Details
Administrative Excellence for Secretaries and Administrators
14 25 Nov 2021
Dubai - UAE
View Details
Developing Core Skills for Administrators & Secretaries
14 18 Nov 2021
Dubai - UAE
View Details

Require details about our
training solutions?

Contact Us

Do you want to discover
our online training solutions?

View Online Courses

Send to Colleague

© 2020. Material published by GLOMACS shown here is copyrighted.

All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.


Sending your message. Please wait...

Send Successfully

There was a problem sending your message. Please try again.

Please complete all the fields in the form before sending.

Print Page

© 2020. Material published by GLOMACS shown here is copyrighted.

All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.


Sending your message. Please wait...

Close

There was a problem sending your message. Please try again.

Please complete all the fields in the form before sending.

Download PDF

© 2020. Material published by GLOMACS shown here is copyrighted.

All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.


Sending your message. Please wait...

Close

There was a problem sending your message. Please try again.

Please complete all the fields in the form before sending.

Training Calendar
Views & Downloads