As business structures change, HR Professionals and other specialists are required to perform an internal consultancy role. This GLOMACS Internal Consultancy Skills at Work training course covers the latest in accurate and informative material in relation to Internal Consultancy; which, is becoming a fast-growing trend in successful organisations worldwide.

An internal consultant is not the same as an external consultant and requires specific skills in communication, coaching and analysis. Typically, the internal consultant is drawn from one of the teams of professional service providers where there is a history of supporting internal customers with specific problems. This practical GLOMACS Management & Leadership training course helps delegates develop the practical skills for internal consultancy in the workplace and to be able to demonstrate the excellent results achieved.

This GLOMACS training course encourages delegates to:

• Understand and apply the consultancy process in the workplace
• Explore the theory and practice of Organisational Development (OD)
• Understand the application of work psychology to their workplace
• Manage change and prepare staff for change
• Develop skills related to data collection and analysis
• Produce results and demonstrate the financial contribution to your organization

• Develop internal consultancy skills and use a diagnostic tool to develop your specific skill set
• Be able to produce action plan to ensure larger projects are delivered on time and the benefit is clearly shown
• Understand and demonstrate the application of Organisational Development (OD)
• Develop your communication, coaching and consultancy skills
• Apply motivational coaching techniques
• Understand Change and Change Management Principles
• Develop skills related to data collection and analysis to ensure your consultancy work adds measurable value

This GLOMACS Internal Consultancy Skills at Work training course will be presented in a highly interactive manner, with a very engaging presentation style.  DVD and video segments will highlight the major teaching features. A variety of practical sessions, role plays, and case studies are programmed into this training.

• Well-equipped people to handle internal consultancy
• Improved stakeholder and consultant relationship
• Awareness of the importance of technical know-how for good consultants
• Delegates will be able to ascertain and fulfill customers needs
• Manage customer expectations effectively
• Develop the “Business Partner” concept to produce value

• Acquire consulting skills from start to finish of a project
• Develop interpersonal skills to communicate ideas, listen and provide support
• Ability to agree or disagree constructively to clients
• Able to ascertain and fulfill customers’ needs
• Cultivate coaching skills to train and develop others

• Professionals seeking to raise their consultancy skills
• All HR Staff interested in Internal Consultancy
• Team Leaders responsible for internal consultancy
• Technical Professionals who wish to develop their internal consultancy and communication skills
• Individuals who desire to develop and facilitate internal consultancy projects
• Heads of departments who need to get special projects delivered on time and within budget

DAY 1

Developing Your Internal Consulting Skills

• The Internal Consultant’s Role
• How the Internal Consultant differs from Line Management and External Consultancy
• Examine the Skills and Knowledge Needed to become an Internal Consultant
• The Consultancy Cycle
• Understanding What Do Your Clients Need Fom You
• Client Readiness and Your Capability

DAY 2

Coaching Skills For Internal Consultants & Managers

• When is Coaching needed?
• The Difference between Mentoring and Coaching
• Workplace Coaching Techniques - Tools Needed
• Key Motivational Coaching Skills
• Limitations of Coaching
• Introduction to The Psychology of Development
• Coaching Skills Practice - Turning Results into Value

DAY 3

Organisational Development (OD) 

• The Psychology of Work
• History of OD
• Putting OD into Practice
• The Development of The Modern Organisation
• Organisational Structures - Types, Advantages and Disadvantages of Each
• The Goals of Data Collection & Research Methods
• Improving Any Organization by Organizational Redesign

DAY 4

Putting Consultancy into Practice - Key Tools Needed 

• Gathering Key Information
• Know Your Limitations
• The Use of Action Plans
• Recording Progress and Client Feedback
• How to Show Value from Your Internal Consultancy Work
• Presentation Skills that Make The Difference

DAY 5

Change Management

• Introduction to Managing Change
• Defining The Scale of Organisational Change
• Approaches to Organisational Change
• People Factors that Influence The Change Process
• The Psychological Phases of Change Management
• The Pressure-Performance Relationship
• Overcoming Resistance to Change
• Developing Your Personal Action Plan
• Showing The Organization - The Value of The Internal Consultant

GLOMACS is proud to hold the Approved Provider status with HR Certification Institute (HRCI), an internationally recognized certifying organization for the human resource profession. This partnership grants us the ability to provide pre-approved HR Seminars which qualify for re-certification credit of HR Professionals as signified by the Approved Provider seal in the seminar outline.

The use of this seal is not an endorsement by the HR Certification Institute of the quality of the activity. It means that this activity has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.

GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.

All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.

In Association With

Oxford Management Centre

A GLOMACS - Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients.

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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

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Tel : +971 - 04 - 425 0700, Fax : +971 (04) 425 0701, Email : info@glomacs.com