Essentials of Quality Assurance

Many organizations have adopted structured approached to managing their operations through various different standards and techniques in order to manage quality assurance. This interactive Essentials of Quality Assurance training course will develop delegates skills in and knowledge of quality assurance and provide them with best practices they will be able to use in improving quality assurance within their organization’s including the new ISO9001.

This GLOMACS online training course will provide a background to the various concepts of managing quality in organizations and examine how the risks and opportunities can be successfully managed in organizations through the effective management of quality assurance.

By the end of this online training course, delegates will be able to:

• Be aware of the history of quality assurance and standardization
• Understand the part of effective teamwork in contributing to overall quality assurance in their organization
• State different models and frameworks for quality assurance
• Recognize the importance of the customer in the quality management system
• Understand the latest international frameworks in management systems and discuss some of the benefits these can bring to organizations
• Appreciate methods for identifying and improving interaction in business processes

This online training course will utilize a variety of proven online learning techniques to ensure maximum understanding, comprehension, retention of the information presented. The training course is conducted Online via an Advanced Virtual Learning Platform in the comfort of any location of your choice

• Shared organizational vision for quality assurance and management
• Improved communication in the organization
• An enriched understanding of the importance of quality and customers to the organization
• Benefits of an effective quality management system
• Enhanced quality planning, assurance and control measures

• Increased understanding of the importance of quality management in organizations
• Develop an understanding of how their role can assist the organization in developing an effective quality management system
• Expand understanding of how teamwork impacts upon the quality management system
• Develop team work skills
• Increase knowledge of various quality management frameworks and their application

• Department Managers
• Team Supervisors
• Human Resources Managers
• Finance Professionals who want to know more about quality assurance
• Finance Audit Professionals who want to understand more about management systems auditing

DAY 1

International Standardization and the Global and Organizational Benefits

• Brief History of International Standardisation
• Economic Benefits of Standardisation
• Organizational Benefits of Standardization
• Standards as a Mechanism for Controlling Organizational Risks
• A Teamwork Approach to Quality
• Teambuilding Exercise

DAY 2

Introduction to Quality Assurance and Control

• An Introduction to Quality Assurance and Control
• A History of Quality Assurance
• Introduction to Models of Quality Assurance and Control
• Concepts of Total Quality Management
• Deming’s Fourteen Points and other Approaches
• The Process Approach and ISO9001

DAY 3

Process Approach to Managing Quality Assurance

• The ISO High Level Structure – Annex SL
• ISO9001 as a Framework for Managing Quality Assurance
• The Process Approach and the Organization as a Set of Inter-related Processes
• Risk and Opportunity in a Quality Management System

DAY 4

Principles of Quality Assurance and Control

• Core Principles in Achieving Total Quality Management
• Prevention, Not Correction
• Customer Focused Quality
• Establishing Vision, Mission and Policy
• Opportunities for Organizational Continuous Improvement
• Building Quality through Teamwork

DAY 5

Techniques for Quality Assurance and Control

• Process Improvement
• Benchmarking
• Baldridge National Quality Programme (BNQP): Criteria for Performance Excellence
• EFQM, Dubai Quality Award and HH Sheikh Khalifa Excellence Award
• Route Cause Analysis
• Objectives and KPI’s
• Measuring Results – The Cost of Quality

In Association With

Oxford Management Centre

A GLOMACS - Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients.

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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

P.O. Box 74653, Dubai, United Arab Emirates
Tel : +971 - 04 - 425 0700, Fax : +971 (04) 425 0701, Email : info@glomacs.com