The Oxford Business Excellence for
Healthcare Professionals
Certificate Programme

This Oxford Business Excellence for Healthcare Professionals Certificate Programme combines the principles of Business Excellence and the delivery of patient-centered healthcare provision on a journey towards Excellence. The Business Excellence Model encompasses all aspects of organisational activities and encourages improvement through fact-based evidence. It encourages a culture of learning and innovating, whilst also ensuring effective processes which deliver quality care.

The programme starts with a review of global healthcare systems, demonstrating their advantages and disadvantages. This is followed by a day on Quality systems and frameworks, focusing on the European Foundation for Quality Management’s Excellence Model and its RADAR principles. Each subsequent day of programme addresses the elements of the model and how to apply them in the provision of healthcare.

This GLOMACS online training course on Oxford Business Excellence for Healthcare Professionals Certificate Programme will highlight:

• Different healthcare systems’ advantages and disadvantages
• The principles of Business Excellence and the RADAR logic
• Case Studies showing application of business excellence assessment in healthcare organisations
• Culture of innovation and learning required to deliver excellent outcomes
• Application of a holistic framework to deliver excellent healthcare

At the end of this Oxford Business Excellence for Healthcare Professionals Certificate Programme, you will learn to:

• Explore different healthcare systems
• Gain understanding of EFQM Excellence Model principles
• Understand patient-centre care and the need for effective partnerships
• Learn to use the model for self-assessment on the road to excellence
• Understand the impact of culture on innovation

This online training course will utilize a variety of proven online learning techniques to ensure maximum understanding, comprehension, retention of the information presented. The training course is conducted Online via an Advanced Virtual Learning Platform in the comfort of any location of your choice.

What will your organisation gain from employees attending this Oxford Business Excellence for Healthcare Professionals Certificate Programme?

• Enhanced quality of care
• Ability to use the Business Excellence framework for improvement
• Understand the links between processes, activities and outcomes
• Overcome barriers to ‘silo’ working
• Develop improved people skills for better outcomes
• Review and improve measurement systems to enable faster response times

Participants will be able to further develop their personal management skills by being:

• Greater understanding of different models of healthcare
• Deliver improved patient-centered care
• More confidence in selecting and applying appropriate measurements
• Recognise the value of self-assessment as part of the improvement process
• Develop their people skills: teamwork, communication, persuasion
• Recognise that improvement is a journey towards excellence

This GLOMACS online training course on Oxford Business Excellence for Healthcare Professionals Certificate Programme is suitable to a wide range of healthcare professionals and managers who will greatly benefit: 

• Managers and clinicians jointly responsible for leading healthcare organisations
• Managers and clinicians responsible for quality care provision
• Line and functional managers, team leaders and supervisors
• Quality management professionals
• HR professionals

DAY 1

Global Healthcare Models 

• Providing 21^st Century healthcare
• The Beveridge Model
• The Bismarck Model
• The National Health Insurance Model
• The Out-of-Pocket Model
• Your country’s healthcare system?
  

DAY 2

Introducing the Business Excellence Model 

• Origins of Business Excellence
• Baldrige Model
• Deming and the gurus
• EFQM Business Excellence Model
• Other Quality Standards & Frameworks

DAY 3

Results Orientation 

• Introduction of RADAR logic
• Determine Results required
• Link Processes to Results
• Are results uniformly delivered?
• Internal & external benchmarks
• Learn from Results

DAY 4

Patient Centered Care (Customer Focus) 

• Define excellent care
• New ways of delivering care
• Socio economic factors
• Telehealth
• Technology advances
• Healthcare costs

DAY 5

Leadership and Constancy of Purpose

• External environment
• Organisational capacity
• Management of Risks
• Crisis management (Pandemic)
• Using SWOT analysis and results
• The planning process

DAY 6

Management by Process and Facts

• Designing and managing processes
• Process Outcomes: Efficiency and Effectiveness
• Single and Double Loop thinking
• Innovation vs protocols
• Teamwork
• Seeking and using patient feedback

DAY 7

People Development & Involvement 

• Developing all staff
• How essential are top class clinical skills?
• We are all in it together…
• Key people skills: communicating, delegating, persuading
• Overcoming silo mentality
• Management, Clinicians and HR

DAY 8 

Partnerships: Primary, Secondary, Tertiary Health and Social Care

• Roles & responsibilities
• Information exchange
• Why HEALTH and social care?
• Other partnerships: the not for profit sector
• Supporting families and communities
• Measuring effectiveness
  

DAY 9

Public Responsibility

• The Four principles of health care ethics
• Different perspectives: manager, clinician, patient
• Managing growing costs of research and provision
• Managing supply chains
• Managing societal expectations

DAY 10 

Towards Excellence

• Recognising the Excellence journey
• Identifying key challenges
• Managing key stakeholders
• Review of the Excellence principles
• Review of key leadership qualities
• Personal Action Planning

In Association With

Oxford Management Centre

A GLOMACS - Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients.

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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

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Tel : +971 - 04 - 425 0700, Fax : +971 (04) 425 0701, Email : info@glomacs.com