Introduction
To mould and strengthen a great healthcare organisation’s sustainability and reputation, it is vital to gain and reach the “Excellence” by having Patient-focus. This 5-day Managing Healthcare Delivery training course provides participants with the knowledge and skills to design, develop, and implement a patient experience-based framework to enhance the overall performance of healthcare organisation.
This highly participative training course will explain how to build high performing, motivating, and engaging healthcare teams, establish and sustain effective clinical relationships, as well as implement tools and strategies to support patient-centered care.
This GLOMACS Managing Healthcare Delivery training course will highlight:
- Apply effective communication skills
- Demonstrate healthcare team coaching skills
- Adapt service excellence by having “Patient-Focus”
- Patient experience design and implementation
- Improve Employee and Patient Engagement
Objectives
In-order to have a modern competitive hospital, you will need to adapt the concept of “Patient-Focus” to enhance your healthcare efficiency and reputation. By the end of this training course, participants will be able to know what is meant by “Managing Healthcare Delivery” in transforming the patient experience in healthcare facility. The primary objective of Managing Healthcare Delivery training course is to enhance the healthcare professionals’ skills and knowledge.
At the end of this Managing Healthcare Delivery training course, you will learn how to
- Increase the awareness and skills of the healthcare patient-focused professionals
- Establish and sustain effective internal and external relationships strategies
- Build a coaching culture that supports exceptional patient-care experience
- Identify the differences in patients’ values, preferences, and expressed needs
Training Methodology
A combination of lectures, case studies and discussion will be utilized during this program as the delegates participation is out goal to maximize the benefits of learning. This allows participants to discuss with other delegates and the presenter their specific problems and appropriate solutions.
Organisational Impact
This Managing Healthcare Delivery training course helps organisations to benefit the following but not limited to:
- Increase the organizational culture of “Patient-Focus” Orientation
- Have more awareness of types of patients and how to handle each case
- Compete effectively among other healthcare providers
- Spread the collaboration and communication for fostering teamwork
Personal Impact
Participants will benefit from:
- Results Orientation using balanced decision making
- Understanding motivation use with effective Communication
- Focus on Healthcare Quality Orientation as indicators for Customer Satisfaction
- Create a health culture for Continuous Improvement Process
Who should Attend?
This GLOMACS Managing Healthcare Delivery training course is ideal for healthcare professionals involved in hospital operations and engaged in the patient care, especially:
- Healthcare Leaders
- Department Heads
- Patient Services Team
- Operations Team
- Quality Officers
- Head Nurses
- Patient Safety Officer
