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Course Description

INTRODUCTION

Directive approaches to management, whilst ensuring that a task is executed, do little to help people to develop a sense of how best to do things for themselves. Coaching helps people to use their own resources to solve problems, make decisions, develop their skills, determine the best methods of working and become more creative and productive.

This intensive and highly interactive course is designed to help you to develop the skills of coaching excellence. It will lead you through every stage of the coaching process, from setting up the coaching agreement (whether formal or informal) to help you to develop your staff members to become self-sufficient. As they learn to think more for themselves and work with reduced supervision, so they make better use of their time and free up more of yours, with obvious benefits for the entire team.

The course is designed for those in supervisory, team leader or management positions who want to get more from their staff and invest in their longer-term future.

Objectives

By participating in this course you will:

  • Understand and begin to develop the qualities of an excellent coach
  • Be able to coach confidently in practice, based on sound, tried and tested principles
  • Be able to help your staff to become more motivated and self-sufficient
  • Coach in a structured way which can be used both in formal and informal coaching
  • Be able to apply a variety of different coaching tools
  • Be able to adapt your coaching style cross-culturally
  • Be able to help your staff to grow professionally and personally

Training Methodology

We use accelerated learning techniques to embed learning and enhance recall. Every theory is immediately grounded in working practice, so that transfer of learning to day-to-day work is easy and immediate. Coaching is a highly practical skill and the training course will offer delegates many opportunities to coach each other in a safe and supportive environment. We will use a combination of presentation, small and plenary group discussions and practical paired activities, role play, video, business games and case studies.

Organisational Impact

Organisations in which coaching is used widely have discovered many benefits, including:

  • More self-sufficiency amongst staff
  • A greater talent pool of motivated staff
  • Stronger technical skills
  • More time available to senior staff to focus on strategic development
  • Higher staff retention
  • Reduction in training costs
  • Personal Impact

Personal Impact

Staff who have been well coached:

  • Become more self-sufficient
  • Deepen their knowledge and understanding and apply this in the development of their skills
  • Feel much more supported by their organisation
  • Become more motivated and productive

WHO SHOULD ATTEND?

The course is designed for anyone who wants to get more from their staff and invest in their longer term future. This includes, but is not limited to:

  • Supervisors
  • Team leaders
  • Managers
Course Outline

DAY 1

Establishing the Coaching Relationship

  • Distinguishing between coaching, mentoring and counselling
    • What is coaching and when is it appropriate to coach?
    • Benefits of coaching to both coach and coachee
  • Developing the qualities of an effective coach
  • Ethical and professional guidelines in coaching
    • Professional conduct
    • Conflicts of interest
    • Confidentiality and privacy
  • Understanding the coachee’s motivational drivers
  • Diagnosing need: establishing the purpose of a coaching session
  • A model for powerful questioning
  • Coaching models
    • Problem and need
    • The GROW model – a structure for effective coaching
    • The OSKAR model – solution-focused coaching
  • Practical – peer-to-peer coaching session using a coaching model

DAY 2

Coaching in Action

  • Review of day one
  • Emotional intelligence and coaching
  • Developing your self-awareness and awareness of your coachee
  • Developing rapport with the coachee
  • Active listening and listening without assumptions
  • Direct communication
    • Language and influence
    • Positive versus negative language
  • Non-verbal communication in coaching
    • ‘Reading’ people to enhance communication
    • Understanding visual, auditory and kinaesthetic preferences
  • ‘Meta-programmes’ – the filters of our experience
  • Giving powerful feedback
  • Practical – peer-to-peer coaching sessions

DAY 3

Increasing Performance through Coaching

  • Review of day two
  • Planning and goal setting
    • The power of goal setting
    • SMART goals
  • Creating a realistic and stretching plan
  • Coaching for better time management and productivity
    • The Covey time matrix
  • Coaching underperformers to high potential
  • Coaching and succession planning
  • Practical – coaching practice
    • Coaching practice building on the learning from the three days of the course
  • Action planning
  • Next steps
    • Application in the workplace
    • Developing your experience as a workplace coach
    • Review, evaluation and close
Certificates
  • On successful completion of this training course, GLOMACS Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor and Re-Certification credits from HR Certification Institute (HRCI), will be awarded to the delegates
Providers and Associations

Endorsed Education Provider

  • Quality Logo
  • Quality Logo

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org

In Association With

Oxford Management Centre

Oxford Management Centre

A GLOMACS - Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients.

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