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Course Description

INTRODUCTION

Effective negotiation is a critical competency in both work and life situations. An effective negotiator will draw upon a range of communication and interpersonal skills as well as developing an overall strategy for the negotiation by focusing on issues of the process, planning and objective setting. Typically, negotiations occur at both the individual and team level internally within peer groups and with employees as well as externally with suppliers and customers. Closely associated with the negotiation process is the possibility of disagreement and dispute conflict; it is therefore appropriate to consider how best to reduce the risk of disputes and how to resolve then if they do occur.

This Effective Negotiation Strategy and Loophole Analysis training course will cover negotiation strategy and planning and provide delegates with an effective toolbox of skills to enable them to follow a structured process and be able to identify loopholes and weaknesses in the arguments of other parties. This will allow them to gain competitive advantage in the discussion. The delegates will be introduced to different negotiation styles and tactics and learn how to recognise and counter them. There will be an opportunity for delegates to carry out a self-assessment of their own skills over the whole range of the negotiation topic and they will consider the differences between negotiating individually or as part of a team.

The highlights of this GLOMACS Effective Negotiation Strategy and Loophole Analysis training course are:

  • A natural flow of topics allowing delegates to determine their personal strategies for negotiation
  • Comprehensive information on major strategies and techniques
  • Many opportunities for discussions are provided throughout
  • The exciting and interactive nature means delegates can apply learning directly to their job experiences

Objectives

By the end of this Effective Negotiation Strategy and Loophole Analysis training course, participants will be able to:

  • Demonstrate their understanding of the significance of planning and objective setting
  • Describe how to achieve ‘win-win’ outcomes within the bargaining process
  • Develop their own personalized strategies for use during negotiations
  • Understand how to apply diagnostic questioning to identify loopholes in arguments
  • Describe the use of strategies to resolve the causes of disputes

Training Methodology

This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes highly interactive tutor-led group discussions, syndicated exercises and role-playing in a realistic dispute resolution scenario. A formal framework is built around the delegates' current knowledge and they are encouraged to re-discover and share their knowledge and experiences. Delegates will be encouraged to develop both their negotiation and communication skills to increase the value for money provided to their employer.

WHO SHOULD ATTEND?

This GLOMACS Effective Negotiation Strategy and Loophole Analysis training course is suitable for a wide range of professionals but will greatly benefit:

  • Personnel from a wide range of business disciplines
  • Departmental heads with the responsibility to drive change through collaboration
  • Delegates with responsibilities for production planning and scheduling
  • Those who have a current or planned negotiation with internal as well as external “suppliers or customers”.
  • Delegates with experience of negotiating but want to improve their knowledge and skills
Course Outline

DAY 1

Understanding the Negotiation Landscape

  • Defining the characteristics of negotiation
  • Interdependence of negotiating parties
  • Creating and claiming negotiating value
  • Managing conflict
  • Understanding your negotiating style
  • Designing a framework for negotiation

DAY 2

Tactics and Techniques for Integrative and Distributive Negotiation

  • Understanding distributive bargaining
  • Interests, positions and key steps in the integrative negotiation process
  • Diagnostic questioning to identify gaps and loopholes in arguments
  • Listening and reasoning skills to build counter argument
  • Using timing effectively during the negotiation
  • Understanding personal drivers: The red / blue exercise

DAY 3

Strategy and Planning in Negotiation

  • Understand that natural flow in the negotiation process
  • The planning process:  goals and focus
  • Defining issues, Interests and knowing limits
  • Analysis of the other negotiating parties style and situation
  • Drafting strong proposals to present when negotiating
  • Confidence when handling discussions and presenting counterarguments

DAY 4

Power, Perception and Emotions in Negotiation

  • Interests, positions and escalation
  • Stakeholder power in negotiations
  • Perception, distortion and framing in negotiation
  • Cognitive bias and anchoring techniques
  • Negotiating as part of a team
  • The role of emotional intelligence when planning to negotiate

DAY 5

Personal Skills for Dealing with Difficult Negotiations

  • The fundamentals of effective questioning and listening
  • High-level communication techniques in negotiation
  • The importance of non-verbal communication
  • Use of influencing skills
  • Restricting communication when reaching agreement points
  • Analysis of tactics and ploys which may be used against you in negotiation
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
  • Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Providers and Associations

Endorsed Education Provider

  • Quality Logo

GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org

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