HR & L&D Professionals Masterclass

The seminar is split into two modules:

MODULE I - ROI Seminar for
Learning and Development Professionals

MODULE II - The Art of Human Resource Management

Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a two-week training course.

Participants to this training course will receive a thorough training on the subjects covered by the training course outline with the Tutor utilising a variety of proven adult learning teaching and facilitation techniques.  Training course methodology includes knowledgeable presentations, relevant exercises and case-studies, targeted topic videos, active discussions, as well as practical tools and techniques which can be used immediately back in the workplace.

Module 1: ROI Seminar for Learning and Development Professionals

DAY 1

Organisational Learning  

• The concept of learning and how it should fit with strategy
• The essential training cycle
• Why training evaluation matters?
• Introduction to performance measurement
• Return on Investment (ROI) methodologies

DAY 2

Evaluation Stages 1 & 2: Reaction and Learning

• The Kirkpatrick Model
• Assessing formal and informal training methods against four levels of criteria: reaction, learning, behaviour, and results
• Stages 1 & 2: Methods and warnings
• Potential pitfalls of Kirkpatrick's Model
• Developing an assessment methodology

DAY 3

Evaluation Stages 3 & 4: Behaviour and Results

• The Jack Philips ROI Model: Expanding on Kirkpatrick
• Stages 3 & 4: Behaviour and results
• Calculating cost-benefit analysis
• Calculating a Return on Investment (ROI)
• Measuring intangibles

DAY 4

Writing & Presenting Your Technical Report

• Introduction to technical report writing
• Characteristics of effective technical writing
• The significance of the audience when writing
• Use of plain English, grammar & punctuation
• Presenting your results in person

DAY 5

Key Issues for L&D Professionals

• Creating a learning organisation
• Differentiating succession management & talent management
• Nationalisation / localisation issues in training
• L&D for “Generation Z”
• Personal action planning

Module 2: The Art of Human Resource Management

DAY 6 

HR as Part of the Business 

• Understanding the Context
• Establishing the Socio-Economic Developments
• Creating an HR Department that lives the organisation’s brand values and HR and Culture
• Change Management Practices – changing the shape of the change curve
• Dealing with Bad News
• Business Awareness for HR Professionals

DAY 7

The Component Parts of the HR Function

• Recruitment and Selection – addressing the realities of the world of social media
• Building a Recruitment Process that ensures an organisation can attract the best talent
• Asking Competency - Based Questions
• Matching Induction to Recruitment
• The Role of the Employee Relations Function within HR
• Handling Disciplinary and Grievance Issues

DAY 8

Refinements

• Making the Links to Precedent
• The HR Department and Labour Law
• Developing Employee Relations Policy to respond to Socio-economic Conditions
• Understanding Equality Diversity and Discrimination
• Policy Implications
• How to Design and Implement a Performance Management System that Impacts on the Whole Organisation

DAY 9

The Psychological Contract

• Becoming an Employer of Choice - Building the Employer Brand
• Employee Engagement and Involvement
• Positive Employee Conversations
• Identifying the Key Players
• Succession Planning and Matching Performance with Potential
• Developing a Continuous Learning Culture
  

DAY 10

The Way Forward

• Understanding Motivation and Avoiding a Simplistic Approach
• Where Pay and Reward Fit with Motivation
• The Messages for Leaders
• Evolution of HR from Tactical to Strategic           
• Employee Relationship Management
• The Personal Skills needed for the New Roles
• Influencing Skills
• Managing Conflict
• Assertiveness

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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

P.O. Box 74653, Dubai, United Arab Emirates
Tel : +971 - 04 - 425 0700, Fax : +971 (04) 425 0701, Email : info@glomacs.com