Communication Skills for Police Personnel

Introduction

This GLOMACS highly interactive training course explores underpinning theories and best practices allowing the participants to put knowledge and skills into practice in a safe learning environment. Whilst identifying time, place, and opportunities to transfer learning back into the workplace. Key areas of communication such as body language, cultural considerations, influencing skills, communication in crisis situations, and presentation skills will be explored and set within the culture and context of 21st Century Policing.

Objectives

By the end of this GLOMACS training course, the participants will be able to:

• Understand their own communication preferences (MBTI & NLP) and how to adapt these to people and situations
• Deliver an effective verbal presentation employing tools such as PowerPoint, flip chart and marker boards
• Develop their influencing and negotiation skills to support “win-win” strategies
• Recognise barriers to effective communication and how to overcome them
• Develop an action plan to support the transfer of learning back into the workplace