Introduction
This GLOMACS highly interactive training course explores underpinning theories and best practices allowing the participants to put knowledge and skills into practice in a safe learning environment. Whilst identifying time, place, and opportunities to transfer learning back into the workplace. Key areas of communication such as body language, cultural considerations, influencing skills, communication in crisis situations, and presentation skills will be explored and set within the culture and context of 21st Century Policing.
Objectives
By the end of this GLOMACS training course, the participants will be able to:
- Understand their own communication preferences (MBTI & NLP) and how to adapt these to people and situations
- Deliver an effective verbal presentation employing tools such as PowerPoint, flip chart and marker boards
- Develop their influencing and negotiation skills to support “win-win” strategies
- Recognise barriers to effective communication and how to overcome them
- Develop an action plan to support the transfer of learning back into the workplace
Who should Attend?
This GLOMACS Communication Skills for Police Personnel training course is aimed at all aspects of Policing, including leadership positions. Whether you are front-facing or in a support role, this course will benefit:
- Community Police Roles
- Criminal Investigations
- Traffic Police
- Team Leaders
- Specialist Roles
- Support Functions
- First-line and Middle managers
- Communication as a Process including barriers
- Verbal, Non-verbal and Written Communication
- How your personal preferences shape your communication style?
- Communication as a Police Officer and Leader
- Presentations and understanding your audience and message
- Planning your Presentation and Contingency Plans
- Influencing Skills and Behaviours
- Negotiation, process, skills, and strategies
- Planning and Preparation
- Learning Transfer
- Upon successful completion of this training course, a GLOMACS Certificate will be awarded to all delegates. Guided Learning Hours – In accordance with ISO 9001:2015–certified quality management standards, one Guided Learning Hour is awarded for every 60 minutes of attendance.
