Enterprise Content Management

Introduction

As the companies strive to work in a paperless environment, and information is the real intellectual property of an organization they usually focus on implementing Enterprise Content Management (ECM) solutions which can be either successful and lead the company or organization far in front of their peers or unsuccessful and create a problem and even a pullback system for an organization.

The main difference between successful ECM projects and disasters indicate either people behavior (acceptance, training, involvement) and planning problem.

It is often the case that business users are demanding an ECM solution and just expect IT departments to implement it, without the understanding that the solution is actually not a department wise but rather company wise.

But just managing the content is not enough, the content needs to be managed in line with legal and auditing requirements, and provide for the safety and security of the enterprise data.

Therefore, managing the documents in line with the international standard is of the paramount importance.

This training course will highlight the elements, principles and implementation paths for e successful ECM solution for any organization, in accordance to key ISO standards such as ISO9001, ISO15489 (Records Management) and ISO27001 (Information Security).

This GLOMACS training course will highlight:

• Enterprise Content Management (ECM) strategy in conjunction with records management and information security
• Enterprise Content Management (ECM) architecture
• Procedures and standards including ISO15489, ISO9001 and ISO27001
• Records management business tools like electronic file plan, retention and disposal rules, security rules, archiving, confidentiality and privacy
• Link between the hardcopy and electronic documentation systems and records management systems
• Metadata creation and importance
• Enterprise Content Management (ECM) resource requirements
• Enterprise Content Management (ECM) and GDPR

Objectives

The delegates will:

• Understand Content Management legal requirements, standards and best practice
• Create information and documentation policies, procedures and requirements
• Understand the ECM structures, architecture and team organization
• Learn how to use metadata, business classification scheme for ECM implementation
• Learn the requirements of ISO 15489 Records Management and ISO 27001 Information Security
• Recognize the requirements of GDPR in relation with ECM
• Prepare for ECM implementation in relation to content lifecycle
• Understand the use of eDiscovery
• Develop content maturity model for their enterprise
• Acquire the insight into available ECM software
• Prepare for ECM change management as well as implementation of future trends

Training Methodology

Hands-on training rather than theoretic learning (examples based on real life cases).

Interactive training, using the video materials, and examples of ECM success stories.

The delegates will be presented with real-life cases and implementation issues, as well as the best case scenarios implemented in different industries.

Organisational Impact

The organization will acquire structured and effective method to implement ECM solutions, satisfy stakeholders and legal requirements, as well as manage to cut costs and improve their organization workflow through the proper application of ECM systems and software.

• Benefiting from clarifying and summarizing the complex information
• Train the workforce to adopt effective and concise method for retaining information
• Adopt organized and planned way of metadata creation
• Reveal the document relations and structure for general use
• Improve the comprehension of the complex document creation and retention
• Improve its operational processes, polices and work flows
• Apply ISO 15489 Records Management and ISO 27001 Information Security
• Reduce operational risks, meet compliance and regulations, reduce costs and improve overall efficiency
• Implement cost effective, efficient and sustainable ECM solutions
• Comply with the data protection laws and regulations, domestic and international (GDPR)
• Maintain or improve their public image

Personal Impact

The personal impacts for all participants is to gain a deep and solid understanding and practical experience in application and operation of ECM systems trough:

• Learn how to organize the documents
• Develop a clear metadata creation process
• Learn the steps of implementing ECM solutions
• Learn how to protect the data
• Learn how to eliminate the personal data and comply with GDPR
• Use the modern solutions like Cloud computing and Intent-Based Networking