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Course Schedule
Classroom Sessions:
Date Venue Fees
06 - 10 May 2024 Dubai - UAE $5,950
26 - 30 Aug 2024 Kigali - Rwanda $5,950
14 - 18 Oct 2024 Dubai - UAE $5,950
Online Sessions:

14 - 18 Oct 2024 Online $3,950
Course Description


No matter how experienced a port or terminal manager or supervisor you may be, the ability to manage your business is the one attribute that will help to differentiate you from others in your role. Equally importantly learning how to be a better manager will enable you to progress in your career, while permitting your organisation to gain the maximum benefit from your skills.

But, being able to make effective managerial decisions isn’t just about choosing a ‘Yes’ or a ‘No’ based on the information in front of you. Much more than that, it’s about being able to find a compromise, often between complex and conflicting parameters.

This Port and Terminal Management training course is tailor-made for port and terminal management professionals, and will help you to understand how successfully to operate in one of the world’s most challenging environments.

This GLOMACS training course will examine:

  • A sector overview, including introduction to key participants, infrastructures, and the various different operational formats
  • The issues and challenges associated with port and terminal operations, including supply chain issues
  • Sector trends – how port and terminal operations are changing, and how managers can respond
  • Worldwide demand and pricing for port and terminal operations – how do competition and economic factors affect price and demand?
  • Where profits are made, and how these can be driven higher
  • Devising and implementing a successful sector-specific strategic plan
  • The role and value of branding and marketing within the sector


By the end of this Port and Terminal Management training course, participants will learn:

  • How to devise and implement a fully featured sector specific strategic growth plan
  • How terminals have become a vital element of the commodity and goods supply chain, and how they are integral to the effective operation of ports
  • The ways in which terminals and ports can work seamlessly together for the benefit of their owners and operators
  • Best practice benchmarking of operators and terminals to maximise revenue and profit
  • The security of the terminal and the protection of the environment
  • Business strategy, marketing, business development and sales, pricing, and customer service
  • Economic factors governing terminal operations, and how these can help to determine managerial and operational parameters.
  • The economic drivers affecting the international logistics market
  • Sector-specific leadership and management issues
  • Legislative structures governing terminal and port operations – how these can dictate operational processes & procedures
  • Contractual issues relating to shipping lines, cargo owners and the practices and principles of managing a project
  • To gain a competitive edge in this fast-evolving marketplace

Training Methodology

Delegates will be involved in a highly interactive learning environment, learning how to identify the tips and tricks that sector professionals use to maximise leverage, credibility, and competitive advantage in this highly complex marketplace.

Training course methodology will include handouts, flipcharts, questions and participation from participants, as well as the course tutor posing a series of scenarios and both real-world & theoretical examples.

Organisational Impact

Delegates will gain the following from attendance:

  • An understanding of how to devise a sector-specific strategic plan
  • An ability to implement their strategy to ensure success
  • A greater insight into the supply chain, marketing, and economic workings of the port and terminal operational sector
  • How to explain and justify your managerial decisions and strategy
  • An appreciation of the functions of a port officer, manager, and director within the industry
  • A strategic template that can be used to guarantee a competitive edge

Personal Impact

Participants will gain:

  • An enhanced knowledge of management theory and practice, with direct relevance to the sector
  • An appreciation of macro and micro-economic issues affecting the port and terminal sector
  • Practical understanding of how to apply their knowledge to their everyday work environment
  • Which tools provide the best returns in the sector
  • How to integrate strategic knowledge and operations with other forms of management practice within the sector
  • The value of visionary management
  • How to deal with a crisis


The Port and Terminal Management training course is designed to benefit industry personnel, directors, and other staff within the sector.

In particular, the following will find it invaluable: 

  • Those new to the port and terminal management
  • Existing personnel in the sector, who are migrating to a management related function
  • Managerial staff looking to gain a greater insight into the sector
  • Staff wishing to understand how the economics, supply chain and business case sector management affect their function
Course Outline


The Port and Terminal Sector – A Managerial Overview

  • The basics of port services, including market dynamics and distribution channels
  • A management overview – the key participants and infrastructures
  • Commonly-marketed services and the issues & challenges affecting them
  • Who to market to, defining your message, customer segments and their needs & expectations
  • The role of effective management within the port and terminal sector
  • Key business processes involved in the logistics of product and service distribution to different customers and stakeholders


Logistics, Ports, Freight, Terminals, Customs and Future Trends

  • The importance of accuracy, commercial templates, acceptance reservations, declarations, manifests, and other key elements
  • The synchronisation of transport and shipping documentation to streamline essential supply chains
  • How to maximise commercial flexibility to improve speed, margins and customer satisfaction
  • Ways to ensure that neither consignment nor data security are compromised
  • Regulatory issues relating to the use of specialist documentation
  • A deep dive into the future of customs, shipping, logistics and the commercial process


Processes, Procedures, Pricing and Developments in the Ports and Terminal sectors

  • Cross-border shipping and transportation – accessing markets using standard sector practices
  • How the difficulties of prohibitions, restrictions and embargoes can be addressed and mitigated by customs, shipping & logistics professionals
  • Licensing, compliance, shipping, transport, and warehousing – ways to integrate and streamline every procedural step
  • The integral role of clearances in simplifying imports and exports
  • Pricing strategies, cost reduction techniques and revenue maximization using shipping, logistics and customs tips, tricks, and practitioner knowledge
  • Achieving the industry goal of end-to-end fulfillment


Meeting the Challenges of a Competitive Industry

  • Ten smart shipping, logistics & customs techniques – an open discussion with delegates
  • Keeping your customers happy and delivering best value
  • Retaining your competitive advantage in the face of increased competition
  • Developing a strategic plan that stands the test of time
  • Delivering on your promises to customers, stakeholders, and shareholders
  • Identifying hidden opportunities
  • The macroeconomic environment – why it matters
  • How to analyse the market and evaluate the impact of trends on future development
  • Conducting a PESTEL analysis – the how and why of your marketplace
  • Marginal utility – where profits are made in the sector
  • Product and service differentiation


Putting You Plans into Practice 

  • What to do if things go wrong – how to handle a crisis
  • Liaising with thought leaders
  • Planning ahead – implementing your sector specific strategy
  • Internal comms – the benefit of telling your colleagues
  • Demonstrating value and ROI from your strategic management plan
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
  • Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Providers and Associations

Endorsed Education Provider

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GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

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