Revenue Collection

Introduction

This GLOMACS Revenue Collection training courses provides delegates with the skills necessary to maximise the cash collection effort of their organization.

Cash is the lifeblood of enterprise. Its sourcing and management comprise the single most important endeavour in business. Without it nothing is possible. The funding needs of an enterprise will be dictated by the nature of the business, its maturity and the owners / managers aspirations for its growth.

By attending this GLOMACS training courses, delegates will understand:

• The role of effective Revenue Collection
• The importance of effective billing management processes and the impact of the new VAT legislation
• Key collection tools, tips and techniques
• How to develop effective collection strategies
• How to maximise revenue collection team performance

Objectives

At the end of this GLOMACS training course, you will learn how to:

• Assess collection risk
• Make the most of developments in Revenue Collections technology
• Maximise Collector effectiveness
• Develop customer-sensitive collection strategies
• Create action-oriented KPI’s (Key Performance Indicators)

Training Methodology

This GLOMACS Revenue Collection training courses will provide the theoretical background and techniques that underpin the organisation and management of Revenue Collection and its related functions. It will provide a real-world practical context by incorporating worked examples and case studies that delegates will see how theory applies in practice and can discuss the various issues raised.

Organisational Impact

The organisation will gain through the development and application of capabilities and skills in key area of Revenue Collection management, specifically benefits will include:

• Improved awareness of key business performance measures
• Greater insights from global best practice
• Better integration of wider financial process, for example credit risk assessment and management
• Raised levels of professionalism in the Revenue Collections team
• Improved human talent pool for internal succession planning
• More effective Revenue Collection and the potential to reduce operating costs and time in a key area for financial transaction processing

Personal Impact

As a delegate you will:

• Have a clear understanding of how to manage Revenue Collection
• Be pro-active in seeking and finding approaches to improve process and effectiveness within Revenue Collection
• Communicate the importance of improving Revenue Collections process and its role in improving working capital management to colleagues
• Learn the latest developments in best practice in Revenue Collection