Classroom Sessions:
INTRODUCTION
This intensive The Art of Advanced Communication for Healthcare Professionals training course, designed for healthcare professionals, emphasises advanced communication, combining principles of emotional intelligence, persuasion, and influence. It aims to enhance participants' communication skills, vital for effective leadership and patient care in the fast-paced, technology-driven healthcare environment.
Objectives
- Master planning and execution of effective communication strategies.
- Develop a deep understanding of one’s communication style and emotional intelligence.
- Gain proficiency in reading and adapting to feedback, body language, and communication styles.
- Enhance skills in presenting, persuading, and managing conflicts.
Training Methodology
The interactive training course will involve tutor input, discussions, case studies, role-play feedback sessions, video analysis, and practical exercises tailored to the healthcare environment.
Organisational Impact
Healthcare organisations can expect the following:
- Improved communication and leadership skills among staff.
- Enhanced patient care through better understanding and empathy.
- More effective team collaboration and conflict resolution.
Personal Impact
Participants will:
- Develop advanced communication skills applicable in professional and personal settings.
- Learn techniques to manage emotions and understand others' perspectives.
- Build confidence in public speaking and interpersonal interactions.
WHO SHOULD ATTEND?
Healthcare professionals at any level within the organisation are keen to enhance their communication, emotional intelligence, and leadership skills.
DAY 1
Communicating Yourself in Healthcare
- What is Communication? Understanding its impact in healthcare.
- Types of communication
- Role and Beliefs in Communication: How personal beliefs affect interactions
- Emotional Intelligence: The foundation of effective communication
- Reading People: Developing awareness in a healthcare setting
- Case study: Enhancing your presentation skills and content
DAY 2
Verbal Communication and Emotional Intelligence
- Self-awareness and emotional intelligence
- Communication Styles: Adapting to diverse patients and colleagues
- Para-language: Understanding voice and tone
- Positive and negative language in patient care
- Giving & receiving feedback: Essential for team improvement
- Case study: Setting standards for staff and patient one-to-one conversations
DAY 3
Non-Verbal Communication in Healthcare
- Body Language: Interpreting and using non-verbal cues.
- Gestures and their meanings in different cultures.
- Communicating in Meetings: Strategies for effective team meetings.
- Written Communications: Clarity and professionalism in documentation.
- Case study: Improving written communication and reports
DAY 4
The Art of Presentation in a Healthcare Context
- Preparing to Present: Tailoring content to the audience
- Planning Content: What to say and what to omit
- Visual Aids: Enhancing understanding in presentations
- Managing Q&A Sessions: Engaging the audience
- Emotional State: Techniques for maintaining composure
- Case study: Conducting challenging conversations
DAY 5
Influence, Persuasion, and Conflict Management in Healthcare
- Models of Persuasion: Balancing push and pull strategies
- Understanding Conflict: Strategies for resolution in healthcare settings.
- Self-Perception vs. External Perception: Bridging the gap
- Talking Organisationally: Communicating effectively within the organisation
- Cross-Cultural Communication: Strategies for a diverse workplace
- Planning to Make a Difference: Implementing learned skills
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Endorsed Education Provider
GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org
Dubai - UAE
P. O. Box
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Tel: +971 (04) 425 0700
Fax: +971 (04) 425 0701
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