The Art of Advanced Communication for Healthcare Professionals

An Interactive 5-Day Training Course

The Art of Advanced Communication for Healthcare Professionals

Communication, Persuasion, and Influence with a Focus on Emotional Intelligence

NASBA
Classroom Schedule
Date Venue Fees
10 - 14 Nov 2025 Dubai $ 5,950
29 Dec - 02 Jan 2026 London $ 5,950
23 - 27 Mar 2026 Dubai $ 5,950
20 - 24 Apr 2026 Dubai $ 5,950
15 - 19 Jun 2026 Dubai $ 5,950
31 Aug - 04 Sep 2026 Dubai $ 5,950
07 - 11 Sep 2026 Vienna $ 5,950
09 - 13 Nov 2026 Dubai $ 5,950
28 Dec - 01 Jan 2027 London $ 5,950

Introduction

This intensive The Art of Advanced Communication for Healthcare Professionals training course, designed for healthcare professionals, emphasises advanced communication, combining principles of emotional intelligence, persuasion, and influence. It aims to enhance participants' communication skills, vital for effective leadership and patient care in the fast-paced, technology-driven healthcare environment.

Objectives

  • Master planning and execution of effective communication strategies.
  • Develop a deep understanding of one’s communication style and emotional intelligence.
  • Gain proficiency in reading and adapting to feedback, body language, and communication styles.
  • Enhance skills in presenting, persuading, and managing conflicts.

Methodology

The interactive training course will involve tutor input, discussions, case studies, role-play feedback sessions, video analysis, and practical exercises tailored to the healthcare environment.

Organisational Impact

Healthcare organisations can expect the following:

  • Improved communication and leadership skills among staff.
  • Enhanced patient care through better understanding and empathy.
  • More effective team collaboration and conflict resolution.

Personal Impact

Participants will:

  • Develop advanced communication skills applicable in professional and personal settings.
  • Learn techniques to manage emotions and understand others' perspectives.
  • Build confidence in public speaking and interpersonal interactions.

Who should Attend?

Healthcare professionals at any level within the organisation are keen to enhance their communication, emotional intelligence, and leadership skills.

Course Outline
Day 1

Communicating Yourself in Healthcare

  • What is Communication? Understanding its impact in healthcare.
  • Types of communication
  • Role and Beliefs in Communication: How personal beliefs affect interactions
  • Emotional Intelligence: The foundation of effective communication
  • Reading People: Developing awareness in a healthcare setting
  • Case study: Enhancing your presentation skills and content
Day 2

Verbal Communication and Emotional Intelligence

  • Self-awareness and emotional intelligence
  • Communication Styles: Adapting to diverse patients and colleagues
  • Para-language: Understanding voice and tone
  • Positive and negative language in patient care
  • Giving & receiving feedback: Essential for team improvement
  • Case study: Setting standards for staff and patient one-to-one conversations
Day 3

Non-Verbal Communication in Healthcare

  • Body Language: Interpreting and using non-verbal cues.
  • Gestures and their meanings in different cultures.
  • Communicating in Meetings: Strategies for effective team meetings.
  • Written Communications: Clarity and professionalism in documentation.
  • Case study: Improving written communication and reports
Day 4

The Art of Presentation in a Healthcare Context

  • Preparing to Present: Tailoring content to the audience
  • Planning Content: What to say and what to omit
  • Visual Aids: Enhancing understanding in presentations
  • Managing Q&A Sessions: Engaging the audience
  • Emotional State: Techniques for maintaining composure
  • Case study: Conducting challenging conversations
Day 5

Influence, Persuasion, and Conflict Management in Healthcare

  • Models of Persuasion: Balancing push and pull strategies
  • Understanding Conflict: Strategies for resolution in healthcare settings.
  • Self-Perception vs. External Perception: Bridging the gap
  • Talking Organisationally: Communicating effectively within the organisation
  • Cross-Cultural Communication: Strategies for a diverse workplace
  • Planning to Make a Difference: Implementing learned skills
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers

Endorsed Education Provider

NASBA

Frequently Asked Question:

GLOMACS offers both online andperson training options. You can choose from interactive virtual sessions or attend one of our globally locatedperson training courses. The flexibility ensures that learning fits your schedule and preferences.
Yes, GLOMACS provides customized training solutions tailored to meet the specific needs of organizations. We work closely with companies to design bespoke training courses that address their unique challenges and objectives.
Our courses are structured to provide a balanced mix of theory and practical application. They typically include presentations, case studies, group discussions,on activities, and interactive Q&A sessions to maximize learning outcomes.
For detailed information about specific courses, including course content, schedules, and instructors, you can visit our website or contact our customer service team. They will be happy to provide all the information you need to make an informed decision.
You can register for a GLOMACS training course by visiting our website, selecting the course of your choice, and following the simple registration process. You can also contact our support team for assistance with the registration process.
Attending a GLOMACS training course offers numerous benefits, including enhanced professional skills, increased employability,recognized certification, networking opportunities with peers and experts, and the chance to apply practical knowledge directly to your workplace.
GLOMACS is a globally recognized leader in professional training and development, with a reputation for deliveringquality,driven training courses. We offer a broad spectrum of training courses taught by expert trainers, flexible delivery options (both online andperson), and accredited certifications that add real value to your career.

Yes, upon successful completion of any of our training courses, GLOMACS Certificate will be awarded to the delegates. This certificate is a valuable addition to your professional portfolio and is recognized across various industries.

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