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Skills for Great Customer Service

What would you add to this list?

February 13, 2018 © Copyright Glomacs

Customer service is the first touch point and can be the last!

What skills are necessary to provide great customer service?

  • Patience
  • Empathy
  • Sense of Humor
  • Persistence
  • Effective Listening
  • Creativity
  • Attentiveness
  • Clear Communication
  • Self-Control
  • Knowledge of the Product
  • Ability to Smile
  • Decisiveness
  • Conflict Resolution
  • Respect
  • Tenacity
  • Positive Language
  • Depersonalization
  • Time Management
  • Concern
  • A Calming Presence
  • Mirroring
  • Initiative
  • Goal Oriented Focus
  • Ability to Handle Surprises
  • Persuasion
  • Adaptability
  • Efficiency
  • Considerate

Customer service is a learned skill. For most companies, customer service is the first touch point and can be the last. Customer service representatives needs to be trained to handle customer complaints and objectives.

Employees who are properly trained and demonstrate professional customer service skills, can significantly improve customer satisfaction and brand loyalty. This helps the business retain customers and improve profits. It costs less to retain loyal customers than to acquire new ones.

Wish to be successful!

Below are 8 Popular Courses that can Change the Way You Deal with a Customer:

( feel free to click the link list )

1.        Achieving Excellence in Customer Service
2.        Beyond Customer Service: Service Quality and Excellence
3.        Client Management Strategies for Retention & Growth
4.        Customer Focused Management
5.        Customer Profiling Techniques & Procedures
6.        Customer Service for the Public Sector
7.        Customer-Focused Selling Strategies
8.        Measuring and Managing Customer Satisfaction

GLOMACS’ team of highly experienced trainers not only cover the skills to deliver excellent customer service but also to manage this vital function, develop strategies that work and to deal effectively with the growing demand for rapid delivery of service via social media.  Make us your trusted partner in maintaining excellence in this business-critical area.

Link to Contact Details

GLOMACS Training is one of the world’s leading training & development firm. By providing continuing professional training on various industry relevant topics, we help clients meet their training needs. Our expertise includes training topics on Management & Leadership, Strategy & Planning, Public Relations, Customer Service, Corporate Communication, Office Administration, Sales & Marketing, Human Resource Management, Learning & Development, Quality and Productivity, Project Management, Purchasing, Logistics & Supply Chain Management, Contracts Management, Finance & Budgeting, Electrical Engineering, Mechanical Engineering, Maintenance Engineering, Instrumentation & Process Control, Health, Safety & Environment, Oil & Gas Technology, Civil & Construction Engineering. Headquartered in Dubai, GLOMACS run programmes in Amsterdam, Budapest, Geneva, Istanbul, London, Liverpool, Marbella, Paris, Prague, Vienna, Boston, California, Houston, Miami, New York, Toronto, Abu Dhabi, Doha, Dubai, Jeddah, Kuwait, Muscat, Hong Kong, Jakarta, Kuala Lumpur, Singapore, Luanda.

GLOMACS Trainings are designed to unlock the Potential of Real People in Real Situations. People need Emotional Investment and they also need to feel time is being invested in them & GLOMACS Training is a great way of doing that.

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