Date | Venue | Fees | |
---|---|---|---|
17 - 21 Nov 2025 | Dubai - UAE | $ 5,950 | |
20 - 24 Apr 2026 | Dubai - UAE | $ 5,950 | |
16 - 20 Nov 2026 | Dubai - UAE | $ 5,950 |
Quality is something every company strives for and is often times very difficult to achieve. ISO 9001 standards helps an organisation give its customers the confidence that they are buying their products from a company that makes quality and customer service a high priority. The focus of this Customer Service training course on Measuring and Managing Customer Satisfaction is to provide delegates with an understanding of the key terms, definitions, and requirements of ISO 9001 and how the standard can help their organisations increase customer satisfaction.
Delegates will learn effective customer-centric strategies and best practices to provide world-class customer service. This GLOMACS Customer Service training course on Measuring and Managing Customer Satisfaction gives customer service professionals the communication skills and best practices they require to develop a customer-centric organisation. Providing excellent customer service helps differentiate your brand and makes it easier to stand out in a crowded marketplace.
This GLOMACS Measuring and Managing Customer Satisfaction training course will highlight:
At the end of this Measuring and Managing Customer Satisfaction training course, you will learn to:
This GLOMACS Customer Service training course on Measuring and Managing Customer Satisfaction will be a combination of presentation and small group work. While working in groups, delegates will have the opportunity to apply topics discussed in the training in real-world scenarios. This training course encourages delegate participation through a combination of lectures, group discussion, practical exercises, case studies, video clips, and breakout sessions.
Major benefits to the organisation include:
Participants will gain the following significant benefits:
Whether you are a seasoned quality management professional, or just looking to learn more about ISO 9001, this Customer Service training course on Measuring and Managing Customer Satisfaction will be beneficial.
This Measuring and Managing Customer Satisfaction training course is suitable to a wide range of professionals, but will greatly benefit:
Yes, upon successful completion of any of our training courses, GLOMACS Certificate will be awarded to the delegates. This certificate is a valuable addition to your professional portfolio and is recognized across various industries.