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An Interactive 5-Day Training Course

Customer Experience Management

Unlock Loyalty & Growth: Master the Art of Customer Experience Management

Schedules Introduction Objectives Organisational Impact Personal Impact Who should Attend? Outline

Classroom Schedule

Date	Venue	Fees
29 Dec - 02 Jan 2026	London - UK	$ 5,950
20 - 24 Apr 2026	Dubai - UAE	$ 5,950
29 Jun - 03 Jul 2026	London - UK	$ 5,950
10 - 14 Aug 2026	Amsterdam - The Netherlands	$ 5,950
31 Aug - 04 Sep 2026	Dubai - UAE	$ 5,950
19 - 23 Oct 2026	London - UK	$ 5,950
28 Dec - 01 Jan 2027	London - UK	$ 5,950
Online Schedule
Date	Venue	Fees
20 - 24 Apr 2026	Online	$ 3,950
19 - 23 Oct 2026	Online	$ 3,950

Introduction

This GLOMACS Customer Experience Management training course is designed to help professionals learn how to manage customer experiences effectively. This training course covers all the essential topics related to CX, including understanding customer needs, implementing strategies that foster loyalty and business growth, and using various tools to create outstanding customer experiences. By the end of this training course, participants will have gained the knowledge, skills, and tools needed to create exceptional customer experiences that drive business success.

Objectives

The learning objectives of this Customer Experience Management training course include:

Define and grasp critical concepts of Customer Experience Management.
Analyze CX's impact on business objectives and financial performance.
Map customer journeys and design strategies aligned with brand and customer needs.
Utilize diverse customer research methods to gather actionable insights.
Foster a customer-centric culture within the organization.
Measure and track CX metrics for performance evaluation and improvement.

Organisational Impact

The organizational benefits of this Customer Experience Management training course include:

Increased customer satisfaction and loyalty
Reduced customer churn and acquisition costs
Enhanced brand reputation and advocacy
Improved employee engagement and productivity
Boosted revenue and profitability

Personal Impact

By the end of this Customer Experience Management training course, participants will:

Develop and implement a customized CX strategy.
Design seamless customer journeys.
Interpret customer feedback for actionable improvements.
Implement effective communication strategies to strengthen customer relationships.
Apply a data-driven approach to measure and manage CX success.
Advocate for a customer-centric organizational culture.

Who should Attend?

This CX Management training course caters to professionals who improve customer experience, including marketing and sales, customer service, product, operations, HR and business leaders.

This GLOMACS Customer Experience Management training course is of particular benefit to:

Customer service representatives
Sales and marketing professionals
Product managers
Customer experience managers
Operations managers
HR professionals
Business leaders
Technical support specialists
Finance and accounting teams
Delivery personnel

Course Outline

Day 1 to Day 5

Fundamentals of customer experience management
The power of customer-centricity and its impact on business success
Understanding customer needs, wants, and expectations
Research and strategy for customer experience
Analysing customer data to identify trends and insights
Building a customer-centric strategy aligned with business goals
Setting CX metrics and KPIs for measuring success
Designing and implementing exceptional customer journeys
Leveraging technology and automation to personalise and optimise journeys
Communication and customer engagement strategies
Measuring and improving customer experience
Key CX metrics and KPIs: Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Customer Effort Score (CES)
Analysing CX data and identifying areas for improvement

Certificates

On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.

Providers and Associations

Endorsed Education Provider

In Association With

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Options & Brochure

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Frequently Asked Question

GLOMACS offers both online andperson training options. You can choose from interactive virtual sessions or attend one of our globally locatedperson training courses. The flexibility ensures that learning fits your schedule and preferences.

Yes, GLOMACS provides customized training solutions tailored to meet the specific needs of organizations. We work closely with companies to design bespoke training courses that address their unique challenges and objectives.

Our courses are structured to provide a balanced mix of theory and practical application. They typically include presentations, case studies, group discussions,on activities, and interactive Q&A sessions to maximize learning outcomes.

For detailed information about specific courses, including course content, schedules, and instructors, you can visit our website or contact our customer service team. They will be happy to provide all the information you need to make an informed decision.

You can register for a GLOMACS training course by visiting our website, selecting the course of your choice, and following the simple registration process. You can also contact our support team for assistance with the registration process.

Attending a GLOMACS training course offers numerous benefits, including enhanced professional skills, increased employability,recognized certification, networking opportunities with peers and experts, and the chance to apply practical knowledge directly to your workplace.

GLOMACS is a globally recognized leader in professional training and development, with a reputation for deliveringquality,driven training courses. We offer a broad spectrum of training courses taught by expert trainers, flexible delivery options (both online andperson), and accredited certifications that add real value to your career.

Yes, upon successful completion of any of our training courses, GLOMACS Certificate will be awarded to the delegates. This certificate is a valuable addition to your professional portfolio and is recognized across various industries.

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