Schedules Introduction Objectives Training Methodology Organisational Impact Personal Impact Who Should Attend? Outline

Home / Artificial Intelligence (AI) / AI for Personalized Customer Experience

Course Schedule

Classroom Sessions:

Date	Venue	Fees
12 - 16 May 2025	London - UK	$5,950
21 - 25 Jul 2025	Paris - France	$5,950
01 - 05 Sep 2025	Dubai - UAE	$5,950
03 - 07 Nov 2025	Milan - Italy	$5,950
22 - 26 Dec 2025	London - UK	$5,950

Course Description

INTRODUCTION

This training course explores how Artificial Intelligence (AI) can transform customer experiences into highly personalized, engaging, and efficient interactions. Participants will gain in-depth knowledge of AI tools and techniques that drive tailored customer engagement, increase satisfaction, and enhance loyalty.

By attending this training course, professionals will learn to harness the power of data-driven insights to deliver exceptional customer experiences.

This GLOMACS AI for Personalized Customer Experience training course will highlight:

AI tools for customer journey personalization
Real-time data analytics for customer insights
Developing AI-driven customer engagement strategies
Ethical considerations in AI for customer experience
Practical applications and success stories

Objectives

At the end of this training course, you will learn to:

Understand AI technologies for customer engagement
Analyze customer data using AI-driven tools
Design AI-based personalized customer experiences
Develop strategies for ethical AI deployment
Evaluate AI's impact on customer satisfaction metrics

Training Methodology

This training course combines interactive lectures, real-world case studies, hands-on exercises, and group discussions to ensure participants can immediately apply their learning in the workplace. The sessions emphasize practical applications and participant engagement.

Organisational Impact

Organizations sending employees on this training course can expect the following benefits:

Enhanced customer engagement and loyalty
Improved ROI through targeted personalization
Advanced data-driven decision-making
Ethical deployment of AI in customer strategies
Increased team proficiency in AI technologies
Competitive advantage in customer experience management

Personal Impact

Participants of this training course will gain the following skills and knowledge:

Confidence in using AI tools for customer insights
Expertise in designing personalized customer journeys
Enhanced problem-solving skills with AI applications
Knowledge of ethical considerations in AI usage
Career growth through advanced technical skills
Improved ability to lead AI-driven initiatives

WHO SHOULD ATTEND?

This GLOMACS AI for Personalized Customer Experience training course is suitable for a wide range of professionals, particularly those looking to leverage AI for customer experience innovation.

Customer experience managers and specialists
Marketing and sales professionals
IT and data analysts
Business development leaders
Anyone involved in customer service transformation

Course Outline

DAY 1

Foundations of AI in Customer Experience

Introduction to AI and Customer Experience
Overview of AI technologies (Machine Learning, NLP, etc.)
Understanding customer behavior through AI
Exploring AI trends in personalization
Case studies of successful AI implementations

DAY 2

Unlocking Insights with AI-Driven Data Analytics

Data Analytics for Customer Insights
Collecting and processing customer data
AI tools for real-time customer behavior analysis
Developing predictive models for customer needs
Practical exercise: Designing customer personas using AI

DAY 3

Crafting Tailored Journeys with AI

Designing AI-Powered Customer Journeys
Mapping customer touchpoints
Integrating AI into customer journey stages
Personalization strategies with AI
Workshop: Creating AI-driven engagement plans

DAY 4

Navigating Ethics in AI-Powered Customer Strategies

Ethical AI in Customer Experience
Addressing biases in AI algorithms
Data privacy and compliance considerations
Balancing personalization and customer consent
Roundtable discussion: Ethical dilemmas in AI

DAY 5

Driving Success with AI Implementation and Measurement

Implementing and Measuring AI Strategies
Building an AI implementation roadmap
Defining KPIs for AI-powered experiences
Measuring ROI and customer satisfaction
Capstone project: Presenting AI-driven CX strategies

Certificates

On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance

Providers and Associations

Endorsed Education Provider

GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org

Options & Brochure

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Frequently Asked Question:

How can I find out more information about a specific course?

For detailed information about specific courses, including course content, schedules, and instructors, you can visit our website or contact our customer service team. They will be happy to provide all the information you need to make an informed decision.

Can I get a discount for group bookings?

Yes, GLOMACS offers special discounts for group bookings. If you’re planning to enroll multiple participants from your organization, please reach out to our team to discuss the available discount packages.

How are GLOMACS courses structured?

Our courses are structured to provide a balanced mix of theory and practical application. They typically include presentations, case studies, group discussions, hands-on activities, and interactive Q&A sessions to maximize learning outcomes.

Will I receive a certificate upon completing a GLOMACS course?

Yes, upon successful completion of any of our training courses, GLOMACS Certificate will be awarded to the delegates. This certificate is a valuable addition to your professional portfolio and is recognized across various industries.

Does GLOMACS offer customized training for organizations?

Yes, GLOMACS provides customized training solutions tailored to meet the specific needs of organizations. We work closely with companies to design bespoke training courses that address their unique challenges and objectives.

How can I register for a GLOMACS course?

You can register for a GLOMACS training course by visiting our website, selecting the course of your choice, and following the simple registration process. You can also contact our support team for assistance with the registration process.

Who are the trainers at GLOMACS?

Our trainers are industry experts with years of practical experience in their respective fields. They bring real-world knowledge and insights into the classroom, ensuring that our participants receive top-tier, applicable skills and expertise.

Are GLOMACS training courses available online or in person?

GLOMACS offers both online and in-person training options. You can choose from interactive virtual sessions or attend one of our globally located in-person training courses. The flexibility ensures that learning fits your schedule and preferences.

What types of training courses does GLOMACS offer?

GLOMACS offers a wide range of professional development training courses across various industries, including Leadership & Management, Finance & Accounting, Human Resources, Engineering, Oil & Gas, Operations and Logistics, Engineering and Technical and more. Our training courses are designed to enhance career growth and organizational effectiveness.

What are the key benefits of attending a GLOMACS course?

Attending a GLOMACS training course offers numerous benefits, including enhanced professional skills, increased employability, industry-recognized certification, networking opportunities with peers and experts, and the chance to apply practical knowledge directly to your workplace.

Why should I choose GLOMACS?

GLOMACS is a globally recognized leader in professional training and development, with a reputation for delivering high-quality, results-driven training courses. We offer a broad spectrum of training courses taught by expert trainers, flexible delivery options (both online and in-person), and accredited certifications that add real value to your career.

An Interactive 5-Day Training Course

AI for Personalized Customer Experience

Leveraging Artificial Intelligence to Revolutionize Customer Interactions