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Course Schedule
Classroom Sessions:
DateVenueFees
14 - 18 Apr 2025 London - UK $5,950
14 - 18 Jul 2025 Amsterdam - The Netherlands $5,950
06 - 10 Oct 2025 Dubai - UAE $5,950
20 - 24 Oct 2025 London - UK $5,950
29 Dec 2025 - 02 Jan 2026 Amsterdam - The Netherlands $5,950
Course Description

INTRODUCTION

Are you looking to achieve Operational Excellence and deliver superior value to your customers, employees, and stakeholders? Do you want to learn how to align people, processes, and technology for Operational Excellence and develop a people-centred culture that fosters continuous improvement and sustainable success? Then our "Achieving Operational Excellence Through People: Delivering Superior Values to Customers, Employees, and Stakeholders," training course is exactly what you need.

This GLOMACS 5-day Achieving Operational Excellence Through People training course will equip you with the knowledge, skills, and tools you need to achieve Operational Excellence through a people-centred approach. You will learn how to build a customer-centric culture that fosters employee engagement and empowerment, implement effective continuous improvement initiatives, engage stakeholders, and sustain Operational Excellence over time.

Throughout the course, you will immerse yourself in real-world case studies, interactive exercises, and group discussions that will reinforce your learning and engage you with other participants. By attending this course, you will gain a competitive edge in today's fast-paced and dynamic business environment, improve your professional skills, and contribute to the success of your organization.

Objectives

By the end of this Achieving Operational Excellence Through People training course, participants will be able to:

  • Understand the benefits of a people-centred approach to achieve Operational Excellence
  • Align people, processes and technology for Operational Excellence
  • Build a customer-centric culture through employee engagement
  • Empower employees for continuous improvement
  • Engage stakeholders for Operational Excellence
  • Sustain Operational Excellence over time

Training Methodology

The training course will use a variety of interactive teaching methodologies, including lectures, case studies, group discussions, and exercises. Participants will be encouraged to share their experiences and perspectives to enhance the learning experience. The course will also include pre-course reading materials and post-course action plans to ensure participants can apply their knowledge to their organizations.

Organisational Impact

By sending their employees to this Achieving Operational Excellence Through People training course, organizations can expect to:

  • Increase operational efficiency and effectiveness
  • Improve customer satisfaction and loyalty
  • Empower employees to take ownership of their work and contribute to continuous improvement initiatives
  • Develop a culture of accountability and teamwork
  • Achieve sustainable competitive advantage through Operational Excellence

Personal Impact

By attending this Achieving Operational Excellence Through People training course, participants can expect to:

  • Develop their knowledge and skills in achieving Operational Excellence through a people-centred approach
  • Learn from real-world case studies and interactive exercises
  • Share their experiences and perspectives with other participants
  • Develop a post-course action plan to apply what they have learned to their organizations
  • Improve their professional skills and contribute to the success of their organization.

WHO SHOULD ATTEND?

This GLOMACS Achieving Operational Excellence Through People training course is ideal for:

  • Business Leaders and Managers who are responsible for driving Operational Excellence within their organizations
  • Human Resource Professionals who are responsible for employee engagement and development
  • Quality Professionals who are responsible for implementing continuous improvement initiatives
  • Project Managers who are responsible for implementing operational improvements
  • Anyone interested in learning about how to achieve Operational Excellence through a people-centered approach
Course Outline

Day 1

Introduction to Operational Excellence and People-Centered Approach

  • Overview of Operational Excellence and its Benefits
  • Importance of a people-centred Approach to Achieve Operational Excellence
  • How to align people, processes and technology for Operational Excellence
  • Case studies of successful companies that achieved Operational Excellence through a people-centred approach

Day 2

Building a Customer-Centric Culture

  • Understanding customer needs and expectations
  • Creating a customer-centric culture through employee engagement
  • Importance of customer feedback and how to leverage it for improvement
  • Tools and techniques to deliver superior value to customers

Day 3

Empowering Employees for Continuous Improvement

  • The Role of Leadership in empowering employees
  • Importance of a continuous improvement mindset
  • Building a Culture of Accountability and Ownership
  • Implementing employee training and development programs

Day 4

Engaging Stakeholders for Operational Excellence

  • Identifying and engaging stakeholders
  • Importance of stakeholder feedback and how to leverage it for improvement
  • Implementing effective communication strategies
  • Managing stakeholder expectations and addressing their concerns

Day 5

Sustaining Operational Excellence

  • Importance of sustainability and continuous improvement
  • Tools and Techniques to Sustain Operational Excellence
  • Measuring and monitoring progress towards Operational Excellence
  • Case studies of companies that sustained Operational Excellence over time
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
  • Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Providers and Associations

Endorsed Education Provider

  • Quality Logo

GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org

In Association With

Oxford Management Centre

Oxford Management Centre

A GLOMACS - Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients.

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