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20 24 Jun 2021 Dubai - UAE $4,950 Register
28 Nov 02 Dec 2021 Dubai - UAE $4,950 Register
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Course Description

Introduction

Performance Management is ensuring that the employee and the organization are focused and aligned towards strategic priorities. This GLOMACS Performance Management training course will show you how to integrate Performance Objectives, Critical Success Factors and Key Performance Indicators into a performance management system applied by a highly skilled leadership, managerial, and supervisory team.

This will enable the top-performing companies to not only develop future and existing leaders but also formulate robust performance management processes. This includes regular performance reviews and detailed appraisals, merit-based reward and recognition, staff development aligned with business needs, and defensible approaches to low or non-performance. Managers need to customize their strategies to each staff, whether developing stretched goals for over-performers or dealing with difficult and or low performing staff. The correct design and usage of SMART objectives also enable requisite to follow through and play an integral part in any performance management system. 

It is developed after extensive research and is aligned to global best practices and benchmarks. This training course will also prove invaluable for experienced leaders who want to build their skills to the next level, and for managers who have had no formal experience or training with regards to managing performance.

This training course will highlight:

  • The comprehensive design and implementation of an effective Performance Management System
  • The core skills that leaders across all levels require to be effective in Performance Management
  • Performance appraisals that work in a diverse and multi-cultural environment
  • Managing and Improving on low and non-performance
  • Maintaining excellent performance via positive reinforcement and affirmation
  • Achieving the balance between accountability, responsibility, empowerment, and results

Objectives

By the end of this training seminar, participants will be able to: 

  • Design, develop and implement a strategy-based performance management action plan that aligns to sustaining a high-performance culture and optimal financial business outcomes
  • Identify and build core behaviors required in performance planning
  • Commit to and promote sound performance management principles
  • Understand how motivation in the workplace can produce expected results from your employees
  • Learn proven ways to reward and sustain excellent performance
  • Ensure that all team members are united and dedicated to their goals
  • Manage expectations on how staff’s progress will be measured
  • Provide useful constructive feedback and continuous coaching for results
  • Adequately prepare for the performance review
  • Develop, contribute and sustain a High-Performance Culture

Training Methodology

This training course is designed to encourage maximum contribution by all participants. This will include the suggestion of ideas and theories to the participants and encourage them to test out the ideas using group work discussion, exercises, and feedback.

At the end of each day, the participants will be completing their records of what has been learned and considering how the ideas might be transferred back to the workplace.

Organisational Impact

As a result of attending this Performance Management training course, the organization will benefit by: 

  • The performance of all Leader’s will be improved
  • Value-added to the department and the organization as a whole
  • Higher engagement of employees with the organization
  • Committed to building a high-performance culture and organization
  • The behavior will be aligned with an organization’s strategic objectives and cultural values
  • Implementation of key performance management strategies for sustained results

Personal Impact

As a direct result of attending this training course, you will: 

  • Implement effective performance management
  • Improve confidence and self-assurance in dealing with all types of performance issues
  • Have a higher awareness of the performance appraisal as a positive and motivating influence on performance
  • Apply best practices in discipline and performance improvement planning
  • Have more excellent knowledge of their own beliefs and limitations related to employee performance
  • Positively influence high performance throughout the organization

Who Should Attend?

This GLOMACS training course is a suitably wide range of professionals but will significantly benefit:

  • Human Resource
  • Employment Relations
  • Personnel Staff
  • All Line Managers
  • Team Leaders
  • Supervisors
  • Learning & Development
  • Training Officers
  • Supervisors who are or will be accountable for the use and application of performance management and appraisal techniques
Course Outline

DAY 1

Introduction to Performance Management

  • The Context and Business Case for Performance Management
  • Strategic and Integrated Performance Management
  • The Importance of Establishing a Culture of High Performance
  • The Principles and Building Blocks of Effective Performance Management
  • The Role of HR and Leaders within Performance Management
  • Motivational Theories, Models and their Role in Performance Management
  • The Psychological Contract in Practice

DAY 2

Performance Management: Setting Performance Objectives 

  • What are the performance objectives?
  • Key Elements of Performance Objectives – SMART
  • The Importance of Agreeing to Objectives
  • Quantitative and Qualitative Objectives
  • Developing SMARTMaC Objectives
  • Setting Objectives
  • Achieving Holistic Organization Integration – Vertical, Horizontal and Functional

DAY 3

Performance Management: Key Performance Indicators (KPIs) 

  • What are KPIs?
  • Significance of Performance Objectives and KPIs 
  • Developing the Best KPIs for Your Organization
  • Designing KPIs that Matter
  • The Value of the Balanced Scorecard (BSC)
  • The Purpose of Employee Appraisal
  • Managing Challenges with the Employee Appraisal

DAY 4

Performance Management: Managing Performance 

  • Monitoring Employee Performance with Ongoing Review
  • Addressing the Performance Gap – Proven Approaches to Solving Performance Problems
  • Managing a Performance Problem
  • Improving Attendance at Work – Resolving Absences and Sick Absences
  • Agreeing with the Performance Appraisal Rating
  • Performance Appraisal and the Link to Rewards and Recognition
  • Benchmarked Performance Appraisal Methods

DAY 5

Impact of Positive and Constructive Feedback and Coaching 

  • Optimal Feedback Models to Provide Constructive and Developmental Feedback
  • Impact of Giving and Receiving Useful Feedback
  • Coaching for Effective Performance
  • Continuing Professional Development: Personal Development Planning (PDP)
  • Review, Summary and Final Evaluation
Certificates
  • On successful completion of this training course, GLOMACS Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor and Re-Certification credits from HR Certification Institute (HRCI), will be awarded to the delegates
Providers and Associations

Endorsed Education Provider

  • Quality Logo
  • Quality Logo

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

In Association With

Oxford Management Centre

Oxford Management Centre

A GLOMACS - Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients.

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