A HRCI Pre-approved Training Course
Advanced Certificate in Employee Relations (ER)
Enhance Communication, Build Strong Stakeholder Relationships, and
Resolve Workplace Conflicts
Classroom Sessions:
INTRODUCTION
The Advanced Certificate in Employee Relations (ER) training course equips professionals with the knowledge and skills to manage and enhance workplace relationships effectively. Employee Relations focus on fostering a productive, positive, and transparent dynamic between organisations and their employees, underpinned by compliance with employment laws and ethical standards.
This advanced training course is tailored for practitioners who already possess expertise and experience in Employee Relations. It delves deeper into the complexities of ER, addressing modern challenges and equipping participants with the tools to align organisational goals with employee needs. By the end of the training course, participants will be prepared to lead effective ER initiatives that meet the demands of diverse stakeholders in a rapidly evolving workplace.
This GLOMACS Advanced Certificate in Employee Relations (ER) training course will highlight:
- How to enhance the employment relationship
- Negotiation skills for HR Professionals
- Workplace mediation skills training
- Managing workplace conflict
- Employee Relations (ER) and the new generations
Objectives
By the end of this training course, participants will learn to:
- Apply the principles of ER in their organisation (application)
- Differentiate between the psychological contract and engagement (analysis)
- Design a stakeholder engagement strategy (synthesis)
- Defend ER decisions based on best-practices (evaluation)
- Describe the basics of principle-based negotiation (knowledge)
- Understand issues suitable for workplace mediation (comprehension)
Training Methodology
Participants in this Transformational Industrial (IR) and Employee Relations (ER) training course will receive thorough training on the subjects covered by the training course outline with the facilitator using a variety of proven adult learning teaching and facilitation techniques.
This training course is very participatory and interactive. Training methodology includes individual and group activities that will intersperse the sessions. A variety of practical sessions, relevant case studies, simulations, and group games and activities are programmed into this training course.
Organisational Impact
- Enhanced employee satisfaction and retention.
- Improved labour and industrial relations
- Stronger employee relations and engagement
- Reduced time and costs spent on workplace conflict
- Greater adaptability to address modern workplace challenges
Personal Impact
- Develop practical, transferable skills and competencies
- Improve your effectiveness as an ER professional
- Better understand the future of ER
- Learn practical skills in workplace mediation
- Develop skills related to your career in HRM & ER
WHO SHOULD ATTEND?
This GLOMACS Advanced Certificate in Employee Relations (ER) training course is designed for those who already have experience and training in ER. It may also suit:
- Employee Relations (ER) Personnel
- Industrial Relations (IR) Personnel
- Union Delegates and Officials
- Human Resource Management (HRM) Professionals
DAY 1
Transformational Employee Relations
- Developing a positive employee relations framework
- Current Trends in Employee Relations
- The Role of Trade Unions in the global workplace
- Understanding the Psychological Contract
- Dealing with Generations Y, Z and Alpha
DAY 2
Stakeholder Engagement Fundamentals for HR professionals
DAY 3
Negotiation Skills for Employee Relations
- An Introduction to Negotiation
- The win-win concept explored- getting to “yes”
- The Coleman Raider “bare bones” model
- Best Alternative to a Negotiated Agreement (BATNA)
- National cultural and negotiation
DAY 4
Managing Conflict in The Workplace
- Analysing conflict handling behaviour
- Proven methods for resolving and managing conflict
- Alternative Dispute Resolution (ADR)
- Discipline and grievance handling: best practices
- Investigation of grievances
DAY 5
An Introduction to Workplace Mediation
- Understanding HR’s role in mediation
- Issues suitable for mediation
- Stages of workplace mediation
- Reaching and formalising agreements
- Personal Action Planning
- On successful completion of this training course, GLOMACS Certificate with eligible Continuing Professional Education credits (CPE) from National Registry of CPE Sponsor and Re-Certification credits from HR Certification Institute (HRCI), will be awarded to the delegates
Endorsed Education Provider
The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org
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GLOMACS Training & Consultancy
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