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Introduction
This training course empowers administrative professionals to excel in today’s fast‑paced, high‑performance work environment. This GLOMACS training course blends the essential competencies of administrative coordination, professional office management, communication mastery, and leadership readiness. Participants will gain the confidence and capability to manage complex tasks, support organisational goals, and enhance productivity across all levels of the organisation.
This GLOMACS training course provides a comprehensive development experience that integrates operational efficiency, administrative best practices, and professional behavioural skills. It equips participants with the tools to streamline workflows, manage people and processes, communicate with clarity, and deliver exceptional service. By combining the strengths of both Administrative Operations & Coordination and Certified Administrative Professional programmes, this course offers a powerful pathway for career advancement and organisational impact.
This training course will highlight:
• Mastery of administrative operations, coordination & workflow
• Advanced communication, interpersonal & customer service skills
• Professional office management, planning & organisational techniques
• Problem‑solving, decision‑making & emotional intelligence
• Leadership readiness, confidence building & personal effectiveness
Objectives
At the end of this training course, you will learn to:
- Understand modern administrative functions
- Develop effective communication strategies
- Analyse and improve office processes
- Apply problem‑solving & decision‑making tools
- Enhance leadership & professional behaviour
Training Methodology
This highly interactive training course uses a blend of facilitator‑led presentations, group discussions, practical exercises, case studies, and real‑world simulations. Participants engage in hands‑on activities, peer learning, and reflective practice to ensure deep understanding and immediate workplace application.
Organisational Impact
The organisation will have the following benefits:
- Improved administrative efficiency and workflow
- Enhanced communication across departments
- Stronger customer and stakeholder interactions
- Better time, task and resource management
- Increased professionalism and service quality
- Higher productivity and operational consistency
Personal Impact
At the end of this training course, the participants will gain the following:
- Greater confidence in administrative responsibilities
- Improved communication and interpersonal skills
- Enhanced organisational and planning abilities
- Stronger problem‑solving and decision‑making skills
- Better stress and time management techniques
- Increased readiness for leadership roles
Who should Attend?
This training course is suitable to a wide range of professionals but will greatly benefit individuals seeking to strengthen their administrative, coordination, and professional office skills. It is ideal for those who support teams, manage workflows, or aspire to grow into senior administrative roles.
- Administrative Officers & Assistants
- Office Managers & Coordinators
- Executive Secretaries & Personal Assistants
- Team Leaders & Support Supervisors
- Professionals seeking administrative career advancement
The Modern Administrative Professional
- Understanding the role, responsibilities, and mindset of a high-performing administrative professional
- Managing roles, relationships, resources, and workplace responsibilities effectively
- Time management, prioritization, and managing multiple tasks efficiently
- Developing professional communication and interpersonal skills
- Thinking like a manager and leader – building confidence, initiative, and professionalism
Communication, Technology & Workplace Effectiveness
- Using office software applications effectively: word processing, spreadsheets, and presentations
- Creating, organizing, and managing electronic documents and records
- Excellent e-communications: professional emails, virtual meetings, and digital collaboration tools
- Assertive communication, emotional intelligence, and working effectively with different personality types
- Problem-solving, decision-making, and staying calm under pressure
Organisation, Customer Service & Coordination Skills
- Customer service excellence for internal and external stakeholders
- Handling difficult people, challenging situations, and customer interactions professionally
- Streamlining office procedures, policies, and administrative workflows
- Basic project coordination, diary management, and travel management skills
- Using technology and organizational tools to improve productivity and efficiency
- Keeping managers and teams organized and aligned
Office Management & Administrative Tool Kit
- Understanding office management functions: project, inventory, and budget management
- Developing and implementing office procedures, systems, and policies
- Managing office supplies, equipment, meetings, and administrative logistics
- Creative problem-solving, decision-making, and delegation skills
- Giving constructive feedback, active listening, and handling conflict effectively
Professional Growth, Leadership & Career Development
- Building your professional brand, image, and workplace reputation
- Leadership styles, empowering others, and becoming an influential professional
- Preparing and delivering effective presentations with impact
- Using visuals and communication techniques to engage audiences confidently
- Applying administrative skills in practical workplace scenarios and receiving feedback
- Continuous learning, networking, and preparing for long-term career success
- Upon successful completion of the classroom-based training course, GLOMACS Certificate will be awarded to the delegates. Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance
- Upon successful completion of the online training course, a GLOMACS Certificate will be awarded to all delegates. Guided Learning Hours – In accordance with ISO 9001:2015–certified quality management standards, one Guided Learning Hour is awarded for every 60 minutes of attendance.
Endorsed Education Provider
