Certified Administrative Professional: Administrative Operations and Coordination
An Interactive 5-Day Training Course

Certified Administrative Professional: Administrative Operations and Coordination

NASBA
Classroom Schedule
Date Venue Fees
29 Jun - 03 Jul 2026 London $ 5,950

Introduction

This training course empowers administrative professionals to excel in today’s fast‑paced, high‑performance work environment. This GLOMACS training course blends the essential competencies of administrative coordination, professional office management, communication mastery, and leadership readiness. Participants will gain the confidence and capability to manage complex tasks, support organisational goals, and enhance productivity across all levels of the organisation.

This GLOMACS training course provides a comprehensive development experience that integrates operational efficiency, administrative best practices, and professional behavioural skills. It equips participants with the tools to streamline workflows, manage people and processes, communicate with clarity, and deliver exceptional service. By combining the strengths of both Administrative Operations & Coordination and Certified Administrative Professional programmes, this course offers a powerful pathway for career advancement and organisational impact.

This training course will highlight:

• Mastery of administrative operations, coordination & workflow
• Advanced communication, interpersonal & customer service skills
• Professional office management, planning & organisational techniques
• Problem‑solving, decision‑making & emotional intelligence
• Leadership readiness, confidence building & personal effectiveness

Objectives

At the end of this training course, you will learn to:

  • Understand modern administrative functions
  • Develop effective communication strategies
  • Analyse and improve office processes
  • Apply problem‑solving & decision‑making tools
  • Enhance leadership & professional behaviour

Training Methodology

This highly interactive training course uses a blend of facilitator‑led presentations, group discussions, practical exercises, case studies, and real‑world simulations. Participants engage in hands‑on activities, peer learning, and reflective practice to ensure deep understanding and immediate workplace application.

Organisational Impact

The organisation will have the following benefits:

  • Improved administrative efficiency and workflow
  • Enhanced communication across departments
  • Stronger customer and stakeholder interactions
  • Better time, task and resource management
  • Increased professionalism and service quality
  • Higher productivity and operational consistency

Personal Impact

At the end of this training course, the participants will gain the following:

  • Greater confidence in administrative responsibilities
  • Improved communication and interpersonal skills
  • Enhanced organisational and planning abilities
  • Stronger problem‑solving and decision‑making skills
  • Better stress and time management techniques
  • Increased readiness for leadership roles

Who should Attend?

This training course is suitable to a wide range of professionals but will greatly benefit individuals seeking to strengthen their administrative, coordination, and professional office skills. It is ideal for those who support teams, manage workflows, or aspire to grow into senior administrative roles.

  • Administrative Officers & Assistants
  • Office Managers & Coordinators
  • Executive Secretaries & Personal Assistants
  • Team Leaders & Support Supervisors
  • Professionals seeking administrative career advancement
Course Outline
Day 1

The Modern Administrative Professional

  • Understanding the role, responsibilities, and mindset of a high-performing administrative professional
  • Managing roles, relationships, resources, and workplace responsibilities effectively
  • Time management, prioritization, and managing multiple tasks efficiently
  • Developing professional communication and interpersonal skills
  • Thinking like a manager and leader – building confidence, initiative, and professionalism 
Day 2

Communication, Technology & Workplace Effectiveness

  • Using office software applications effectively: word processing, spreadsheets, and presentations
  • Creating, organizing, and managing electronic documents and records
  • Excellent e-communications: professional emails, virtual meetings, and digital collaboration tools
  • Assertive communication, emotional intelligence, and working effectively with different personality types
  • Problem-solving, decision-making, and staying calm under pressure 
Day 3

Organisation, Customer Service & Coordination Skills

  • Customer service excellence for internal and external stakeholders
  • Handling difficult people, challenging situations, and customer interactions professionally
  • Streamlining office procedures, policies, and administrative workflows
  • Basic project coordination, diary management, and travel management skills
  • Using technology and organizational tools to improve productivity and efficiency
  • Keeping managers and teams organized and aligned 
Day 4

Office Management & Administrative Tool Kit

  • Understanding office management functions: project, inventory, and budget management
  • Developing and implementing office procedures, systems, and policies
  • Managing office supplies, equipment, meetings, and administrative logistics
  • Creative problem-solving, decision-making, and delegation skills
  • Giving constructive feedback, active listening, and handling conflict effectively 
Day 5

Professional Growth, Leadership & Career Development

  • Building your professional brand, image, and workplace reputation
  • Leadership styles, empowering others, and becoming an influential professional
  • Preparing and delivering effective presentations with impact
  • Using visuals and communication techniques to engage audiences confidently
  • Applying administrative skills in practical workplace scenarios and receiving feedback
  • Continuous learning, networking, and preparing for long-term career success 
Certificates
  • Upon successful completion of this training course, GLOMACS Certificate will be awarded to the delegates. Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance
Providers

Endorsed Education Provider

NASBA
Options & Brochure
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Frequently Asked Question
For detailed information about specific courses, including course content, schedules, and instructors, you can visit our website or contact our customer service team. They will be happy to provide all the information you need to make an informed decision.
Our courses are structured to provide a balanced mix of theory and practical application. They typically include presentations, case studies, group discussions, hands-on activities, and interactive Q&A sessions to maximize learning outcomes.

Yes, upon successful completion of any of our training courses, GLOMACS Certificate will be awarded to the delegates. This certificate is a valuable addition to your professional portfolio and is recognized across various industries.

Yes, GLOMACS provides customized training solutions tailored to meet the specific needs of organizations. We work closely with companies to design bespoke training courses that address their unique challenges and objectives.
You can register for a GLOMACS training course by visiting our website, selecting the course of your choice, and following the simple registration process. You can also contact our support team for assistance with the registration process.
GLOMACS offers both online and in-person training options. You can choose from interactive virtual sessions or attend one of our globally located in-person training courses. The flexibility ensures that learning fits your schedule and preferences.
Attending a GLOMACS training course offers numerous benefits, including enhanced professional skills, increased employability, industry-recognized certification, networking opportunities with peers and experts, and the chance to apply practical knowledge directly to your workplace.
GLOMACS is a globally recognized leader in professional training and development, with a reputation for delivering high-quality, results-driven training courses. We offer a broad spectrum of training courses taught by expert trainers, flexible delivery options (both online and in-person), and accredited certifications that add real value to your career.
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