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Course Schedule
Classroom Sessions:
Date Venue Fees
03 - 07 Jun 2024 Dubai - UAE $5,950
16 - 20 Sep 2024 London - UK $5,950
Online Sessions:

03 - 07 Jun 2024 Online $3,950
16 - 20 Sep 2024 Online $3,950
Course Description


Many organizations have adopted structured approached to managing their operations through various different standards and techniques in order to manage quality assurance. This interactive Essentials of Quality Assurance training course will develop delegates skills in and knowledge of quality assurance and provide them with best practices they will be able to use in improving quality assurance within their organization’s including the new ISO9001.

This GLOMACS training course will provide a background to the various concepts of managing quality in organizations and examine how the risks and opportunities can be successfully managed in organizations through the effective management of quality assurance.


By the end of this training course, delegates will be able to:

  • Be aware of the history of quality assurance and standardization
  • Understand the part of effective teamwork in contributing to overall quality assurance in their organization
  • State different models and frameworks for quality assurance
  • Recognize the importance of the customer in the quality management system
  • Understand the latest international frameworks in management systems and discuss some of the benefits these can bring to organizations
  • Appreciate methods for identifying and improving interaction in business processes

Training Methodology

Participant will learn by active participation during the training course through the use of case materials and exercises that will bring a practical understanding to the concepts of quality assurance and management. This will include the opportunity to relate the learning  to “real life” issues in their own organization and their experience as customers themselves.

Organisational Impact

  • Shared organizational vision for quality assurance and management
  • Improved communication in the organization
  • An enriched understanding of the importance of quality and customers to the organization
  • Benefits of an effective quality management system
  • Enhanced quality planning, assurance and control measures

Personal Impact

  • Increased understanding of the importance of quality management in organizations
  • Develop an understanding of how their role can assist the organization in developing an effective quality management system
  • Expand understanding of how teamwork impacts upon the quality management system
  • Develop team work skills
  • Increase knowledge of various quality management frameworks and their application


  • Department Managers
  • Team Supervisors
  • Human Resources Managers
  • Finance Professionals who want to know more about quality assurance
  • Finance Audit Professionals who want to understand more about management systems auditing
Course Outline


International Standardization and the Global and Organizational Benefits

  • Brief History of International Standardisation
  • Economic Benefits of Standardisation
  • Organizational Benefits of Standardization
  • Standards as a Mechanism for Controlling Organizational Risks
  • A Teamwork Approach to Quality
  • Teambuilding Exercise


Introduction to Quality Assurance and Control

  • An Introduction to Quality Assurance and Control
  • A History of Quality Assurance
  • Introduction to Models of Quality Assurance and Control
  • Concepts of Total Quality Management
  • Deming’s Fourteen Points and other Approaches
  • The Process Approach and ISO9001


Process Approach to Managing Quality Assurance

  • The ISO High Level Structure – Annex SL
  • ISO9001 as a Framework for Managing Quality Assurance
  • The Process Approach and the Organization as a Set of Inter-related Processes
  • Risk and Opportunity in a Quality Management System


Principles of Quality Assurance and Control

  • Core Principles in Achieving Total Quality Management
  • Prevention, Not Correction
  • Customer Focused Quality
  • Establishing Vision, Mission and Policy
  • Opportunities for Organizational Continuous Improvement
  • Building Quality through Teamwork


Techniques for Quality Assurance and Control

  • Process Improvement
  • Benchmarking
  • Baldridge National Quality Programme (BNQP): Criteria for Performance Excellence
  • EFQM, Dubai Quality Award and HH Sheikh Khalifa Excellence Award
  • Route Cause Analysis
  • Objectives and KPI’s
  • Measuring Results – The Cost of Quality
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
  • Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Providers and Associations

Endorsed Education Provider

  • Quality Logo

GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

In Association With

Oxford Management Centre

Oxford Management Centre

A GLOMACS - Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients.

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