An Interactive 5-Day Training Course
Essentials of Quality Assurance
Techniques and Standards to Develop a Quality Philosophy
Classroom Sessions:
| Date | Venue | Fees | |
|---|---|---|---|
| 26 - 30 May 2025 | Dubai - UAE | $5,950 | |
| 22 - 26 Sep 2025 | London - UK | $5,950 |
Online Sessions:
| 26 - 30 May 2025 | Online | $3,950 | |
| 22 - 26 Sep 2025 | Online | $3,950 |
INTRODUCTION
Many organizations have adopted structured approached to managing their operations through various different standards and techniques in order to manage quality assurance. This interactive Essentials of Quality Assurance training course will develop delegates skills in and knowledge of quality assurance and provide them with best practices they will be able to use in improving quality assurance within their organization’s including the new ISO9001.
This GLOMACS Essentials of Quality Assurance training course will provide a background to the various concepts of managing quality in organizations and examine how the risks and opportunities can be successfully managed in organizations through the effective management of quality assurance.
Objectives
By the end of this Essentials of Quality Assurance training course, delegates will be able to:
- Be aware of the history of quality assurance and standardization
- Understand the part of effective teamwork in contributing to overall quality assurance in their organization
- State different models and frameworks for quality assurance
- Recognize the importance of the customer in the quality management system
- Understand the latest international frameworks in management systems and discuss some of the benefits these can bring to organizations
- Appreciate methods for identifying and improving interaction in business processes
Training Methodology
Participant will learn by active participation during the training course through the use of case materials and exercises that will bring a practical understanding to the concepts of quality assurance and management. This will include the opportunity to relate the learning to “real life” issues in their own organization and their experience as customers themselves.
Organisational Impact
- Shared organizational vision for quality assurance and management
- Improved communication in the organization
- An enriched understanding of the importance of quality and customers to the organization
- Benefits of an effective quality management system
- Enhanced quality planning, assurance and control measures
Personal Impact
This Essentials of Quality Assurance training course teaches the competencies that enable delegates to:
- Increased understanding of the importance of quality management in organizations
- Develop an understanding of how their role can assist the organization in developing an effective quality management system
- Expand understanding of how teamwork impacts upon the quality management system
- Develop team work skills
- Increase knowledge of various quality management frameworks and their application
WHO SHOULD ATTEND?
This GLOMACS Essentials of Quality Assurance training course will greatly benefit all individuals who wish to improve their understanding of quality management issues and improve their quality management skills and develop their personal effectiveness:
- Quality Managers
- Quality Supervisors
- Compliance Personnel
- Document Control Personnel
- Internal Auditing Team Members
- Operation Personnel
- Support Function Team Leaders
- Human resources managers
DAY 1
International Standardization and the Global and Organizational Benefits
- History of international standardization
- Introduction to ISO 9001: 2015
- Economic benefits of standardization
- Organizational benefits of standardization
- Standards as a mechanism or controlling organizations risks
- Risk Management Systems
- Risk Management Principles
- A teamwork approach to quality
- Teambuilding exercise
DAY 2
Introduction to Quality Assurance and Control
- An introduction to quality assurance and control
- Comparison between QA and QC
- History of quality assurance
- Models of quality assurance and control
- Concepts of Total Quality Management
- Deeming’s Fourteen Points and other approaches
- Culture of Quality – The Role of TQM
- Twelve Obstacles to Implementing Quality
- The Process Approach of ISO 9001:2015
DAY 3
Process Approach to Managing Quality Assurance
- The benefits of the process approach
- The ISO High Level Structure – Annex SL
- ISO 9001 and a framework for managing quality assurance
- The PDCA Approach
- Objectives and KPI’s
- Needs and Expectation of Interested Parties
- The definition of ‘Stakeholders’
- Risk Based Thinking
- Managing Risk and opportunity in a quality management system
- Assessing Risk and Opportunity within a Quality Management System
DAY 4
Principles of Quality Assurance and Control
- Core principles in achieving total quality management
- Principles of TQM
- Prevention not Correction
- Customer focused quality
- Establishing vision & mission
- Establishing A Quality Policy
- Planning for a Quality Management System
- 12 Steps for Implementing a QMS
- Supporting the Quality System (Resources & Competence)
- Opportunities for organizational continuous improvement
- Building quality through teamwork
DAY 5
Guidelines for Auditing Quality Assurance and Control as Required by ISO 19011
- Requirements of ISO19011 – guidelines for auditing management systems
- Types of Systems Audits
- Audit as Part of Performance Monitoring and Organizational Improvement
- Developing a Programme of Audits
- Planning A Quality Assurance Audits
- Conducting Quality Management System Audits
- Non Conformity Finding & Reporting
- The Quality Audit Report
- Closing Out Nonconformities
- Building Quality Through Teamwork
- Process Quality Continual Improvement
- On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
- Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Endorsed Education Provider
GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org
In Association With
Oxford Management Centre
A GLOMACS - Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients.
Dubai - UAE
P. O. Box
74653
Tel: +971 (04) 425 0700
Fax: +971 (04) 425 0701
Tax Registration Number: 100270246000003
GLOMACS Training & Consultancy
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