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Course Schedule
Classroom Sessions:
Date Venue Fees
03 - 14 Jun 2024 Dubai - UAE $11,900
16 - 27 Sep 2024 London - UK $11,900
Online Sessions:

03 - 14 Jun 2024 Online $7,900
16 - 27 Sep 2024 Online $7,900
Course Description


With over a million organizations worldwide certified to ISO9001 quality management system alone, no organization can afford to pay the price of the failure to recognize that managing quality assurance and control are essential requirements in the production of good and services. Many organizations have enjoyed extensive benefits from the structured approach to controlling areas of activities and the associated risks but have often missed the opportunity to maximize the return on the initial investment by using a similar approach in other areas of the business.

This GLOMACS 10-day training course is intended to provide delegates with a sound understanding of different approaches to quality assurance. During the first week, the training course will focus on background to the various concepts of managing quality in organizations to ensure the attendees are familiar with quality assurance. During the second week, the training focus will be on practical learning on the implementation of quality management system including internal and third party auditing, which provide assurance that systems are maintained and improved.


This training course is split into two modules:

MODULE I - Essentials of Quality Assurance

MODULE II - Quality Assurance in Practice

Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a 2-week training course.


By the end of this training course, delegates will be able to:

  • Be aware of the history of quality assurance and standardization and state different models and frameworks for quality assurance
  • Understand the latest international frameworks in management systems and discuss some of the benefits these can bring to organizations
  • Appreciate methods for identifying and improving interaction in business processes including the benefits of the PDCA approach
  • Understand the importance of risk based thinking in a quality management systems and awareness of organizational context and what is means in a quality management system
  • Understand some of the practical requirements of management systems auditing and state the benefits of audit in a quality management system including practicing audit techniques

Training Methodology

This training course is highly interactive and delegates will have to opportunity to use case study materials and exercises that will bring a practical understanding to the concepts of quality assurance and management. This will include the opportunity to relate the learning to “real life” issues in their own organization and their experience as customers themselves.

In addition to learning the essential requirements of a quality management system, participants will enjoy a highly participative part of this training course designed to enable them to practice audit techniques though participative role play.

Organisational Impact

  • Improved understanding of the role quality assurance has across the whole organization
  • A shared organizational vision for promoting quality assurance
  • Use of quality systems in selecting and controlling contractors and outsourcing
  • Improved intra / inter departmental communication effectiveness
  • Benefits of developing effective management systems to:
    • Improve employee morale and cooperation
    • Increase profitability
    • Enhance planning, quality assurance and quality control measures
    • Improve leadership and team building skills

Personal Impact

  • An increased appreciation of their role in helping their organization achieve improved quality assurance and control
  • Enhanced leadership and team building skills required to enhance their career
  • Improved active listening and questioning skills
  • Improved problem solving and thinking skills


  • Department Managers
  • Team Supervisors
  • Human Resources Managers
  • Finance Professionals who want to know more about Quality Assurance
  • Finance Audit Professionals who want to understand more about Management Systems Auditing
Course Outline
Module 1: Essentials of Quality Assurance


International Standardization and the Global and Organizational Benefits

  • Brief History of International Standardisation
  • Economic Benefits of Standardisation
  • Organizational Benefits of Standardization
  • Standards as a Mechanism for Controlling Organizational Risks
  • A Teamwork Approach to Quality
  • Teambuilding Exercise


Introduction to Quality Assurance and Control

  • An Introduction to Quality Assurance and Control
  • A History of Quality Assurance
  • Introduction to Models of Quality Assurance and Control
  • Concepts of Total Quality Management
  • Deming’s Fourteen Points and other Approaches
  • The Process Approach and ISO9001


Process Approach to Managing Quality Assurance

  • The ISO High Level Structure – Annex SL
  • ISO9001 as a Framework for Managing Quality Assurance
  • The Process Approach and the Organization as a Set of Inter-related Processes
  • Risk and Opportunity in a Quality Management System


Principles of Quality Assurance and Control

  • Core Principles in Achieving Total Quality Management
  • Prevention, Not Correction
  • Customer Focused Quality
  • Establishing Vision, Mission and Policy
  • Opportunities for Organizational Continuous Improvement
  • Building Quality through Teamwork


Techniques for Quality Assurance and Control

  • Process Improvement
  • Benchmarking
  • Baldridge National Quality Programme (BNQP): Criteria for Performance Excellence
  • EFQM, Dubai Quality Award and HH Sheikh Khalifa Excellence Award
  • Route Cause Analysis
  • Objectives and KPI’s
  • Measuring Results – The Cost of Quality
Module 2: Quality Assurance in Practice


Designing and Implementing ISO9001

  • The PDCA Approach
  • Risk Based Thinking
  • The Organization and Context
  • Needs and Expectation of Interested Parties
  • Significance of Effective Leadership Roles
  • Role and Responsibilities of Leaders in ISO9001
  • Culture of Quality – The Role of TQM


Planning and Operating a Quality Management System

  • Establishing Policies
  • Planning for a Quality Management System
  • Assessing Risk and Opportunity within a Quality Management System
  • Supporting Your System – resources, competence
  • Operations, Planning and Control


Audit as a Management Tool

  • Management Systems Auditing
  • The Face of a Systems Auditor
  • Requirements of ISO19011 – guidelines for auditing management systems
  • Types of Systems Audits
  • Planning Audits
  • Audit as Part of Performance Monitoring and Organizational Improvement


Audit in Practice

  • Developing a Programme of Audits
  • Planning an Audit
  • Opening Meetings
  • Audit Questions and Use of Check Lists
  • Conducting the Audit
  • Role Play Exercise

DAY 10

Document Management in Your Quality Management System

  • Building a Document Control System
  • Document Life Cycles
  • Consistency in Document Appearance, Notation and Circulation
  • Maintaining the Integrity of Document Controls
  • Availability of Documents to Interested Parties
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
  • Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Providers and Associations

Endorsed Education Provider

  • Quality Logo

GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

In Association With

Oxford Management Centre

Oxford Management Centre

A GLOMACS - Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients.

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