With over a million organizations worldwide certified to ISO9001 quality management system alone, no organization can afford to pay the price of the failure to recognize that managing quality assurance and control are essential requirements in the production of good and services. Many organizations have enjoyed extensive benefits from the structured approach to controlling areas of activities and the associated risks but have often missed the opportunity to maximize the return on the initial investment by using a similar approach in other areas of the business.
This GLOMACS 10-day training course is intended to provide delegates with a sound understanding of different approaches to quality assurance. During the first week, the training course will focus on background to the various concepts of managing quality in organizations to ensure the attendees are familiar with quality assurance. During the second week, the training focus will be on practical learning on the implementation of quality management system including internal and third party auditing, which provide assurance that systems are maintained and improved.
Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a 2-week training course.
Objectives
By the end of this training course, delegates will be able to:
Be aware of the history of quality assurance and standardization and state different models and frameworks for quality assurance
Understand the latest international frameworks in management systems and discuss some of the benefits these can bring to organizations
Appreciate methods for identifying and improving interaction in business processes including the benefits of the PDCA approach
Understand the importance of risk based thinking in a quality management systems and awareness of organizational context and what is means in a quality management system
Understand some of the practical requirements of management systems auditing and state the benefits of audit in a quality management system including practicing audit techniques
Training Methodology
This training course is highly interactive and delegates will have to opportunity to use case study materials and exercises that will bring a practical understanding to the concepts of quality assurance and management. This will include the opportunity to relate the learning to “real life” issues in their own organization and their experience as customers themselves.
In addition to learning the essential requirements of a quality management system, participants will enjoy a highly participative part of this training course designed to enable them to practice audit techniques though participative role play.
Organisational Impact
Improved understanding of the role quality assurance has across the whole organization
A shared organizational vision for promoting quality assurance
Use of quality systems in selecting and controlling contractors and outsourcing
Improved intra / inter departmental communication effectiveness
Benefits of developing effective management systems to:
Improve employee morale and cooperation
Increase profitability
Enhance planning, quality assurance and quality control measures
Improve leadership and team building skills
Personal Impact
An increased appreciation of their role in helping their organization achieve improved quality assurance and control
Enhanced leadership and team building skills required to enhance their career
Improved active listening and questioning skills
Improved problem solving and thinking skills
Who Should Attend?
Department Managers
Team Supervisors
Human Resources Managers
Finance Professionals who want to know more about Quality Assurance
Finance Audit Professionals who want to understand more about Management Systems Auditing
Course Outline
MODULE I: Essentials of Quality Assurance
DAY 1
International Standardisation and the Global and Organizational Benefits
Brief History of International Standardisation
Economic Benefits of Standardisation
Organizational Benefits of Standardization
Standards as a mechanism for controlling organizational risks
A Teamwork approach to Quality
Team-building Exercise
DAY 2
Introduction to Quality Assurance and Control
An Introduction to Quality Assurance and Control
A History of Quality Assurance
Introduction to Models of Quality Assurance and Control
Concepts of Total Quality Management
Deming’s Fourteen Points and other approaches
The Process approach and ISO9001
DAY 3
Process Approach to Managing Quality Assurance
The ISO High Level Structure – Annex SL
ISO9001 as a framework for managing Quality Assurance
The process approach and the organization as a set of Inter-related Processes
Risk and Opportunity in a Quality Management System
DAY 4
Principles of Quality Assurance and Control
Core Principles in achieving Total Quality Management
Prevention, not correction
Customer Focused Quality
Establishing Vision, Mission and Policy
Opportunities for Organizational Continuous Improvement
Building Quality through Teamwork
DAY 5
Techniques for Quality Assurance and Control
Process Improvement
Benchmarking
Baldridge National Quality Programme (BNQP): Criteria for Performance Excellence
EFQM, Dubai Quality Award and HH Sheikh Khalifa Excellence Award
Route Cause Analysis
Objectives and KPI’s
Measuring Results – The Cost of Quality
MODULE II: Quality Assurance in Practice
DAY 6
Designing and Implementing ISO9001
The PDCA Approach
Risk Based Thinking
The Organization and Context
Needs and Expectation of Interested Parties
Significance of Effective Leadership Roles
Role and Responsibilities of Leaders in ISO9001
Culture of Quality – The Role of TQM
DAY 7
Planning and Operating a Quality Management System
Establishing Policies
Planning for a Quality Management System
Assessing Risk and Opportunity within a Quality Management System
Supporting your System – Resources, Competence
Operations, Planning and Control
DAY 8
Audit as a Management Tool
Management Systems Auditing
The Face of a Systems Auditor
Requirements of ISO19011 – guidelines for auditing management systems
Types of Systems Audits
Planning Audits
Audit as part of performance monitoring and organizational improvement
DAY 9
Audit in Practice
Developing a Programme of Audits
Planning an Audit
Opening Meetings
Audit Questions and Use of Check Lists
Conducting the Audit
Role Play Exercise
DAY 10
Document Management in Your Quality Management System
Building a Document Control System
Document Life Cycles
Consistency in document appearance, notation and circulation
Maintaining the integrity of Document Controls
Availability of documents to interested parties
Certificates
On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Providers and Associations
Endorsed Education Provider
GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org
In Association With
Oxford Management Centre
A GLOMACS - Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients.
Concepts for Quality Management, Implementation & Audit
Upcoming Dates
Code
Date
Venue
Fees
QA014
18 - 29 Sep 2023
London - UK
$11,900
Introduction
With over a million organizations worldwide certified to ISO9001 quality management system alone, no organization can afford to pay the price of the failure to recognize that managing quality assurance and control are essential requirements in the production of good and services. Many organizations have enjoyed extensive benefits from the structured approach to controlling areas of activities and the associated risks but have often missed the opportunity to maximize the return on the initial investment by using a similar approach in other areas of the business.
This GLOMACS 10-day training course is intended to provide delegates with a sound understanding of different approaches to quality assurance. During the first week, the training course will focus on background to the various concepts of managing quality in organizations to ensure the attendees are familiar with quality assurance. During the second week, the training focus will be on practical learning on the implementation of quality management system including internal and third party auditing, which provide assurance that systems are maintained and improved.
Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a two-week training course.
Objectives
By the end of this training course, delegates will be able to:
Be aware of the history of quality assurance and standardization and state different models and frameworks for quality assurance
Understand the latest international frameworks in management systems and discuss some of the benefits these can bring to organizations
Appreciate methods for identifying and improving interaction in business processes including the benefits of the PDCA approach
Understand the importance of risk based thinking in a quality management systems and awareness of organizational context and what is means in a quality management system
Understand some of the practical requirements of management systems auditing and state the benefits of audit in a quality management system including practicing audit techniques
Training Methodology
This training course is highly interactive and delegates will have to opportunity to use case study materials and exercises that will bring a practical understanding to the concepts of quality assurance and management. This will include the opportunity to relate the learning to “real life” issues in their own organization and their experience as customers themselves.
In addition to learning the essential requirements of a quality management system, participants will enjoy a highly participative part of this training course designed to enable them to practice audit techniques though participative role play.
Organisational Impact
Improved understanding of the role quality assurance has across the whole organization
A shared organizational vision for promoting quality assurance
Use of quality systems in selecting and controlling contractors and outsourcing
Improved intra / inter departmental communication effectiveness
Benefits of developing effective management systems to:
Improve employee morale and cooperation
Increase profitability
Enhance planning, quality assurance and quality control measures
Improve leadership and team building skills
Personal Impact
An increased appreciation of their role in helping their organization achieve improved quality assurance and control
Enhanced leadership and team building skills required to enhance their career
Improved active listening and questioning skills
Improved problem solving and thinking skills
Who Should Attend?
Department Managers
Team Supervisors
Human Resources Managers
Finance Professionals who want to know more about Quality Assurance
Finance Audit Professionals who want to understand more about Management Systems Auditing
SEMINAR OUTLINE
MODULE I: Essentials of Quality Assurance
DAY 1
International Standardisation and the Global and Organizational Benefits
Brief History of International Standardisation
Economic Benefits of Standardisation
Organizational Benefits of Standardization
Standards as a mechanism for controlling organizational risks
A Teamwork approach to Quality
Team-building Exercise
DAY 2
Introduction to Quality Assurance and Control
An Introduction to Quality Assurance and Control
A History of Quality Assurance
Introduction to Models of Quality Assurance and Control
Concepts of Total Quality Management
Deming’s Fourteen Points and other approaches
The Process approach and ISO9001
DAY 3
Process Approach to Managing Quality Assurance
The ISO High Level Structure – Annex SL
ISO9001 as a framework for managing Quality Assurance
The process approach and the organization as a set of Inter-related Processes
Risk and Opportunity in a Quality Management System
DAY 4
Principles of Quality Assurance and Control
Core Principles in achieving Total Quality Management
Prevention, not correction
Customer Focused Quality
Establishing Vision, Mission and Policy
Opportunities for Organizational Continuous Improvement
Building Quality through Teamwork
DAY 5
Techniques for Quality Assurance and Control
Process Improvement
Benchmarking
Baldridge National Quality Programme (BNQP): Criteria for Performance Excellence
EFQM, Dubai Quality Award and HH Sheikh Khalifa Excellence Award
Route Cause Analysis
Objectives and KPI’s
Measuring Results – The Cost of Quality
MODULE II: Quality Assurance in Practice
DAY 6
Designing and Implementing ISO9001
The PDCA Approach
Risk Based Thinking
The Organization and Context
Needs and Expectation of Interested Parties
Significance of Effective Leadership Roles
Role and Responsibilities of Leaders in ISO9001
Culture of Quality – The Role of TQM
DAY 7
Planning and Operating a Quality Management System
Establishing Policies
Planning for a Quality Management System
Assessing Risk and Opportunity within a Quality Management System
Supporting your System – Resources, Competence
Operations, Planning and Control
DAY 8
Audit as a Management Tool
Management Systems Auditing
The Face of a Systems Auditor
Requirements of ISO19011 – guidelines for auditing management systems
Types of Systems Audits
Planning Audits
Audit as part of performance monitoring and organizational improvement
DAY 9
Audit in Practice
Developing a Programme of Audits
Planning an Audit
Opening Meetings
Audit Questions and Use of Check Lists
Conducting the Audit
Role Play Exercise
DAY 10
Document Management in Your Quality Management System
Building a Document Control System
Document Life Cycles
Consistency in document appearance, notation and circulation
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