Course Schedule

Date	Venue	Fees
10 - 14 Jul 2023	Dubai - UAE	$5,950
27 Nov - 01 Dec 2023	Dubai - UAE	$5,950

Course Description

Introduction

Successful partnerships between police and community members are built on trust and successful communication and engagement. This GLOMACS Police and Community Relations training seminar aims to provide law-enforcement personnel with hands-on knowledge on how to communicate best and work with communities through trust, empathy, and collaboration.

This GLOMACS training seminar will focus on managing community stakeholders, enhancing (soft) communication skills, and preventing conflict whenever possible.

This training seminar will highlight:

The reasons why working with communities is essential
Different approaches to community engagement
How developing your soft skills can help you convey messages that resonate

Objectives

This GLOMACS Police and Community Relations training seminar intends to provide its participants with fundamental knowledge of what Community Relations Management is and how to effectively apply it in a law-enforcement context.

At the end of this training seminar, you will learn to:

Better understand the role of police officers in managing community relations
Develop meaningful stakeholder engagement techniques
Learn how to communicate clearly and with empathy

Training Methodology

Participants will perfect the required skills to develop and implement Community engagement plans through a wide range of instructional methods, including examining various case studies, reviewing published studies, group discussions with maximum delegate participation covering current situations and practices, and finally, lecturing by an experienced practitioner.

Organisational Impact

Organisations will gain:

A workforce able to effectively engage and work with community members
Increased trust and legitimacy via the application of methods and concepts learned during the course
Stronger relationships with the communities which will likely contribute to a sense of cooperation and well-being for both community members and law enforcement officers

Personal Impact

Delegates will personally gain:

In-depth knowledge of Community Relations
The ability to convey messages effectively
Increased skillsets in stakeholder management
Increased recognition by community stakeholders as a collaborative partner

Who Should Attend?

This GLOMACS training course is suitable for a wide range of professionals at all levels of organisations who want to develop new knowledge and skills to succeed in a rapidly evolving environment but will greatly benefit:

Community liaison officers
Members of the police force (blue collars)
Senior management in the police bodies wanting to make a difference in their community relations

Course Outline

DAY 1

The Communities We Operate In

What is Community engagement?
Defining the community involvement mission
Identifying key stakeholders
Stakeholder expectations of police
Assessing impacts and pre-empting risks
Reputational impact

DAY 2

Practical Steps for Community Engagement

Developing engagement programmes
Engagement techniques
Supporting communities
Building trust and establishing legitimacy

DAY 3

Communication Essentials

Exploring the soft skills
Communication styles
Top tips for better communicating
Conflict resolution techniques

DAY 4

Public Speaking

Exploring the tone of voice
The use of body language and non-verbal communication
Connecting so your audience will listen
Structuring the message

DAY 5

Meetings and Feedback

Organising meetings within the force
Meetings with community leaders
Giving and receiving feedback

Certificates

On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance

Providers and Associations

Endorsed Education Provider

GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org

In Association With

Oxford Management Centre

A GLOMACS - Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients.

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Code	Date	Venue	Fees
PL008	10 - 14 Jul 2023	Dubai - UAE	$5,950
PL008	27 Nov - 01 Dec 2023	Dubai - UAE	$5,950

An Interactive 5-Day Training Course

Improving Police and Community Relations

Managing Relationships between Communities and Police Forces