Introduction
Organizations often fail to stay competitive due to the absence of a Performance Management System (PMS) capable of collecting, analyzing, and reporting comprehensive performance data.
The core principle of management, as stated by Peter Drucker, is that "What cannot be measured cannot be managed, and what cannot be managed cannot be developed." The purpose of developing an effective PMS is to understand, adjust, and improve business across all departments, enabling organizations to express success in quantifiable terms and achieve institutional leadership (ريادة المؤسسية).
Performance indicators serve a control function, a Developing and Guiding Function (forming the base for strategy implementation), and a Motivation Function (inducing management and stakeholders to fulfill goals). KPIs are the necessary means for Strategy Execution, which was highlighted as a top executive priority in 2006. This workshop utilizes the Balanced Scorecard approach. The workshop goal is to master the design, selection, measurement, analysis, and corrective decision-making process using KPIs.
This GLOMACS training course will highlight:
- Integrating performance measures directly into Strategic and Operational Management Systems.
- How to effectively Link Strategy to Operational Activities to ensure vertical alignment.
- Comprehensive methods for Developing and Implementing a formal Performance Measurement System.
- The critical Human Factors required for successful system adoption and sustainability.
- A Practical Resource Kit containing templates and guidelines for immediate implementation.
- Core Concept of Strategy and the vital role of Strategy Execution.
- Practical skills to Design and Develop dynamic Dashboards and Scorecards (e.g., in Excel).
- Linking KPI results back to the comprehensive organizational Performance Management System.
Objectives
At the end of this training course, participants will learn to:
- Understand and absorb the fundamental concepts of Monitoring, Evaluation, Management by Measurement, and KPIs.
- Transform the Strategic Plan into measurable objectives and KPIs for monitoring execution.
- Design and manage a comprehensive system of KPIs to measure success in multiple organizational aspects.
- Conduct analysis of data for predictive and corrective planning, and take corrective decisions based on reading and interpreting KPI results.
- Understand the fundamental changes in the operating environment, define the principles of organizational change, and use appropriate assessment tools.
- Develop, apply, and align specific HR metrics with the overall organizational strategy.
Training Methodology
The workshop utilizes the highly effective Participatory Training Approach with a variety of proven, highly interactive learning techniques. The instructor will give input on the topics to stimulate discussion and answer participants’ questions.
The method combines Training and Consultation, where the trainer provides support to each participant in selecting, designing, and reading KPIs appropriate to their organization’s nature of work for effective, immediate application. Principles and approaches will be illustrated by real-life examples to ensure understanding and retention applicability.
Seminar methodology includes:
· group discussion,
· individual and group exercises,
· self- report questionnaires,
· case studies,
· instructional videos and problem-solving activities.
Organisational Impact
By sending delegates on this training course, organisations will benefit through:
- Enhanced alignment of strategy and operations.
- Improved decision-making through actionable insights, supported by continuous and instantaneous monitoring of organizational and administrative decisions via their KPI impact.
- Increased efficiency in performance tracking, optimized use of resources and capabilities, and better adaptability to market changes.
- Stronger motivation and engagement across teams, positive managerial participation in system design, and increased employee satisfaction with performance evaluation results.
- Guaranteeing the contribution of all employees in the organization towards institutional leadership, and continuous evaluation of the company's efforts towards achieving its strategic goals.
Personal Impact
Participants will gain the skills to:
- Mastery of performance measurement techniques, including the ability to measure their efforts towards organizational or departmental goals.
- Skills to develop effective dashboards and scorecards.
- Improved ability to align tasks with strategy, contributing positively to strategic planning, execution, and evaluation.
- Enhanced decision-making and analytical skills based on KPI analysis.
- Increased confidence in executing strategic goals, and acquiring effective tools to drive continuous improvement.
- Acquisition of the necessary skills and knowledge to use basic performance indicators to apply the principles of Management by Measurement.
- Enhanced capabilities to develop robust evaluation systems for their own subordinates based on transparent KPIs.
Who should Attend?
This GLOMACS training course is suitable to a wide range of professionals but will greatly benefit:
- All Personnel involved in developing and implementing Performance Measures.
- Advisors, Planners, and others developing Scorecards and Dashboards.
- Functional, Line, and Operational Managers (across all Executive, Middle, and Upper Management levels).
- Process Improvement / Quality Managers and Project / PMO Managers.
- Candidates for managerial positions.
- Anyone seeking to develop their abilities and skills in the design, use, and analysis of KPIs, whether at the level of their organization, department, team, or even self-management.
