Mediation Skills forTeam Leaders and Managers

Introduction

Disputes often arise at work and are inherent in human nature. Discussions often involve differing opinions which can result in disagreements and ultimately, if not handed effectively, to conflict.

Mediation is a manager’s ability to assist conflicting parties to come to an understanding and bring about a resolution which will enable the workforce to function effectively. Team leaders and managers who are competent in workplace mediation can produce swift results reduce the burden on human resource is departments and boost company morale and performance.

This Mediation Skills for Team Leaders and Managers training course provides team leaders and managers with the skills they will require to mediate when disputes begin to escalate. By having an understanding of their natural leadership style, they will be able to build trust when intervening in dispute situations. The Mediation Skills for Team Leaders and Managers training course will bring a focus on communication skills which are required to be able to gain the trust of the parties involved, use effective questioning skills to fully understand the situation and apply emotional intelligence to bring about a workable resolution for all concerned.

This GLOMACS training course will feature:

• Insights into how team leaders can adapt their behaviours to be better at mediating disputes
• Techniques for managing people who have a tendency towards disagreement and conflict rather than harmony in the workplace
• Approaches to avoid conflict escalation
• An understanding of the role emotional intelligence can play in the mediation process
• How to develop an understanding of finding common ground and analysing each individual’s interpretation of standards in moral judgments and fairness.

Objectives

At the end of this Mediation Skills for Team Leaders and Managers training course, you will have the foundation you need in order to:

• Lead teams more effectively and harmoniously towards achieving results
• Align staff members through a better understanding of each other's opinions and standpoints when addressing difficult situations.
• Use listening and other effective communication skills when preventing the escalation of disputes
• Forge deeper connections with members of your team who perhaps differing opinions
• Provide support to those who are struggling to reach decisions

Training Methodology

This Mediation Skills for Team Leaders and Managers training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented.

This includes highly interactive tutor-led group discussions, syndicated exercises, case studies and role-playing in a realistic dispute resolution scenario. A formal framework is built around the delegates' current knowledge and they are encouraged to re-discover and share their knowledge and experiences. Delegates will be encouraged to develop both their communication and mediation skills to increase the value for money provided to their employer.

Organisational Impact

Organisations will benefit directly from sending their clients on this training course in the following ways:

• As a result of mediation interventions managers will be able to encourage individuals to make better decisions and have which will result in more effective solutions being found.
• As serious disputes can be internally resolved using mediation there will be a financial saving by not having to engage external organisations to provide arbitration and litigation services
• There is likely to be a reduction in downtime due to effective handling disputes and prevention of them escalating.
• Staff will become more empowered to handle disagreements and disputes themselves rather than allowing them to escalate.
• Staff morale will be improved as there will be skills at management level to deal effectively with disagreements and disputes.

Personal Impact

Participants will gain personal benefit from this training course by enhancing their leadership and management skills in the area of mediation in the following ways:

• Managers will have an improved skill set especially in the area of mediation
• staff and managers alike will feel more empowered to handle disputes and disagreements earlier therefore allowing them to become more productive.
• Team leaders and managers will gain confidence in their ability 2 act as a facilitator when intervening in disputes.
• Participants will have received reflection on their natural style of managing and leading teams enabling them to make better choices for the future.
• Participants will have improved levels of emotional intelligence when dealing with others.