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Course Schedule
Classroom Sessions:
Date Venue Fees
08 - 12 Jul 2024 Dubai - UAE $5,950
25 - 29 Nov 2024 Dubai - UAE $5,950
Course Description


This attractive GLOMACS Peer Mediation for Police Organisations training course will enable the participants to become peer workplace mediators and deal with conflict, grievances, and other employee disputes in their workplace. This will provide the participants with a thorough understanding of peer workplace mediation, methods, and practices. Mediation is generally defined as the intervention in a negotiation or a conflict of an acceptable third party who has limited decision-making power, who assists the involved parties to reach voluntarily a mutually acceptable settlement of the issues in a dispute. Mediation can have success rates up to ninety percent and is one of the most effective forms of alternative dispute resolution. 

During the five days, the participants will be given the opportunity to develop their skills in peer mediation using a co-mediation model suitable for police organisations and other uniformed services. There will be many practical sessions where the participants can practice and experience peer mediation techniques and practices. The skills learned on a very hands-on course can not only be used in mediation practice but also will equip participants with skills useful for all management, leadership, and officer roles. Many Police Organisations world-wide have found peer mediation to be a cost-effective way of reducing costs, lowering turnover, and improving the overall performance of their organisations.


At the end of this GLOMACS training course, the participants will learn to:

  • Apply a model of effective workplace mediation in a Police Organisation
  • Develop your skills in core mediation practice suitable for workplace conflict
  • Understand the basics of reaching and formalising mediation agreements
  • Be aware of one’s own abilities and limitations in conducting workplace mediation sessions
  • Develop an ethical framework for the practice of workplace mediation
  • List the six-stages of the peer mediation process


This GLOMACS training course is suitable for a broad range of professionals but will greatly benefit:

  • Officers and Non-officers
  • Managers and Leaders
  • Internal Welfare or Support Staff
  • Human Resources (HR) Staff at all levels
  • Any Manager needing to deal with workplace conflict
  • Any Staff Member (Uniformed or Non-Uniformed) who wished to become a peer mediator in their organisation
Course Outline

  • The Six-stage Peer Mediation Process
  • Mediation Impartiality
  • Room and Furniture Setup
  • Reframing Methods
  • Blockages - moving disputants’ forwards
  • Negotiation Techniques
  • Improving Communication between Parties
  • Your Mediation Toolbox
  • Reaching Agreement
  • Bullying and Harassment
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
  • Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Providers and Associations

Endorsed Education Provider

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GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

In Association With

Oxford Management Centre

Oxford Management Centre

A GLOMACS - Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients.

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