Root Cause Analysis (RCA) Facilitator Training

An Interactive 5-Day Training Course

Root Cause Analysis (RCA) Facilitator Training

Maximizing the Effectiveness of Your RCA Sessions

NASBA
Classroom Schedule
Date Venue Fees
08 - 12 Jun 2026 Dubai $ 5,950
21 - 25 Sep 2026 Dubai $ 5,950
Online Schedule
21 - 25 Sep 2026 Online $ 3,950

Introduction

This Root Cause Analysis Facilitator training course will enable you to organize and run effective RCA sessions in all departments of your company. This intensive training course will allow you to provide concise explanation of every aspect of the RCA method & the different roles, and guide the process of gathering and verifying information in the RCA and pursue agreement.

Problem Solving is tending to be every day more complex due to more integrated systems and fragmented knowledge and experience in divisions and partners in the supply chain. Let alone the fact that we do more work with less people and we are more depended on sharing information.

The RCA Facilitator is trained in RCA to facilitate multidisciplinary teams of experts in their task to solve problems. The facilitator is not an expert – the facilitator is leading the process, knows how to apply the RCA methods and avoids sideways in which, for example, to discuss what the right approach is. The RCA facilitator asks questions in a structural way (questionnaires) and guards the input of information in a way that everyone is involved and agrees with the factual and causal right information. Though the facilitator is not an expert, he or she understands the type of information and where to put it in the structure, e.g. Event Map, Problem Analysis or Human Factor Analysis.

Critical to success is a facilitator who is aware of the group dynamics during the RCA sessions. The facilitator must be able to switch roles between attention to people, process and technical complex content.

This Root Cause Analysis (RCA) Facilitator training course will highlight:

  • The RCA principles, methods, concepts, templates and process – Event Mapping, Problem Analysis and the Human Factor Analysis
  • Classic issues and pitfalls in problem solving and decision making
  • The use of visualized information like A3 reports
  • The basics of Decision making, Implementation (IRA) and Observation, to complete the circle of continuous improvement
  • Communication skills and insight in thinking and behavioral preferences
  • Facilitator skills as systematic questioning, listening, recapitulating, dealing with frustrations, managing the process, flexible workflow, feedback and correcting people
  • Effective application and implementation of these methods in daily practice

Objectives

The RCA Facilitator training course focuses on a high level of understanding the RCA method. The method must be applied a way according to the context and the need of the organization, meaning easy on the flow when there is little urgency and scaling up in case complexity is increasing.

By the end of this Root Cause Analysis (RCA) Facilitator training course, participants will be able to:

  • Know and understand the RCA and related methods in use in the company
  • Organize a RCA session in relation with the stakeholders
  • Start a RCA and to escalate the process if needed
  • Use the templates, tools and software
  • Do systematic questioning, gathering data and judge information
  • Present the results of a RCA

Training Methodology

Participants on this training course will receive a thorough training on the subjects covered by the course outline, with a combination of theory, practical examples, many exercises and application on issues from their own work environment. Besides training manual, participants will receive additional materials like process cards, work sheets, case descriptions, sample solutions, etc.

Organisational Impact

By attending this Root Cause Analysis (RCA) Facilitator training course, your organization will get sustainable results:

  • Complex problems will be solved more rapidly and more effectively, preventing recurrence and providing tangible contribution to business performance
  • The problem owner and the diversity of experts will have a professional partner in solving problems
  • A skilled facilitator will prepare, organize, lead and evaluate with only one focus: to solve the problem
  • A skilled facilitator will understand the needs of all participants and reach for widespread support
  • The organization will recognize the independent position of a professional facilitator and will support the chosen method and process
  • The organization will experience less confusion when faced with complex problems

Personal Impact

By attending this Root Cause Analysis (RCA) Facilitator training course, the participants will:

  • Understand the increasing importance of problem solving and decision making skills
  • Understand the huge importance of solving problems in cooperation with the problem owner, all involved experts and his or her role as a facilitator
  • Learn about their own pitfalls while solving problems, working in multidisciplinary teams and how important it is to stay away from content involvement
  • Be skilled to prepare, organize, lead the process and evaluate RCA sessions
  • Be skilled to manage a multidisciplinary teams and respect everyone in his or her strength
  • Be skilled to reach for consensus, manage disagreement and use a proven shared language
  • Significantly improve their personal effectiveness and boost their future career opportunities

Who should Attend?

This Root Cause Analysis (RCA) Facilitator training course is suitable to a special selection of professionals but will greatly benefit you, if:

  • You work in in the field of Maintenance, Operations or SHE / quality as a facilitator or team leader
  • You love to work with people in teams and get the best out of them
  • You feel the need to improve yourself in motivating teams and analyzing detailed information
Course Outline
Day 1

Introduction RCA Problem Solving and Event Mapping

  • Introduction: Goals and Highlights of the RCA
  • Introduction of the Facilitator Role
  • Start Case Problem Solving
  • How to Start RCA Event Map
  • Theory: RCA Process and Template – All Aspects
  • Theory: Ordering Information in RCA (Analytical Grammar)
  • Theory and Exercises in Asking Questions
  • Exercises in Event Mapping ‘EM Light’ (The 5-Why Way)
Day 2

RCA Problem Analysis

  • Theory: Problem Analysis
  • Theory: Presentation Skills (Part 2)
  • Presentations and Teaches for Participants (How to explain)
  • Exercises and Cases
  • Preparation of Reports A3
Day 3

RCA Human Factor Analysis and Thinking Preferences

  • Theory: Human Factor Analysis (HFA)
  • Skills in the Use of the HFA Tool
  • Theory: Behavior and Thinking Preferences (Hermann and De Bono)
  • Theory: Coaching Principles
  • Skills in Coaching Communication
Day 4

RCA Exercises and Communication Skills

  • Theory on the Communication Process
  • Theory: RCA Connection to Communication
  • Theory: RCA ‘Light to Apply on the Fly’
  • Skill: RCA under Pressure or in Information Transfers
Day 5

Risk Analysis, Decision Making and Implementation Issues

  • Theory: Risk Analysis and Basis FMECA
  • Exercise in Risk Analysis and Implementation of the RCA Role
  • Exercise: Understanding Distinctive Perspectives on the Results (Exercise De Bono)
  • Theory on Implementation and Observation of the Use of RCA
  • Integration Exercise
  • Celebrate Success
  • Evaluation and Closure of Training
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates. Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers and Associations

Endorsed Education Provider

KHDA
NASBA

In Association With

Frequently Asked Question:

GLOMACS offers both online andperson training options. You can choose from interactive virtual sessions or attend one of our globally locatedperson training courses. The flexibility ensures that learning fits your schedule and preferences.
Yes, GLOMACS provides customized training solutions tailored to meet the specific needs of organizations. We work closely with companies to design bespoke training courses that address their unique challenges and objectives.
Our courses are structured to provide a balanced mix of theory and practical application. They typically include presentations, case studies, group discussions,on activities, and interactive Q&A sessions to maximize learning outcomes.
For detailed information about specific courses, including course content, schedules, and instructors, you can visit our website or contact our customer service team. They will be happy to provide all the information you need to make an informed decision.
You can register for a GLOMACS training course by visiting our website, selecting the course of your choice, and following the simple registration process. You can also contact our support team for assistance with the registration process.
Attending a GLOMACS training course offers numerous benefits, including enhanced professional skills, increased employability,recognized certification, networking opportunities with peers and experts, and the chance to apply practical knowledge directly to your workplace.
GLOMACS is a globally recognized leader in professional training and development, with a reputation for deliveringquality,driven training courses. We offer a broad spectrum of training courses taught by expert trainers, flexible delivery options (both online andperson), and accredited certifications that add real value to your career.

Yes, upon successful completion of any of our training courses, GLOMACS Certificate will be awarded to the delegates. This certificate is a valuable addition to your professional portfolio and is recognized across various industries.

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