Introduction
Quality is no longer simply an operational issue. It is a strategic priority that influences organisational performance, customer confidence, reputation, risk management and long-term success. Organisations therefore need to move beyond traditional approaches to Quality Control and Quality Assurance and develop an integrated approach that connects quality with strategy, leadership and continuous improvement.
This Strategic Quality Management & Quality Assurance in Practice training course combines the strategic principles of Quality Management with the practical disciplines required to build, operate and improve an effective Quality Management System. It explores how organisations can align quality with strategic objectives while using established approaches such as ISO 9001, risk-based thinking, PDCA, auditing and document control to support consistent performance.
Participants will develop both the strategic perspective and practical tools required to strengthen quality across their organisations. The training course places particular emphasis on leadership, customer value, organisational culture, risk, assurance, audit and continuous improvement.
This training course will highlight:
- The strategic importance of Quality Management and Quality Assurance
- The principles and practical application of Quality Management Systems
- ISO 9001, PDCA and risk-based thinking
- Strategic quality planning and organisational alignment
- Quality auditing, assurance and continuous improvement
Building a sustainable organisational culture of quality
Objectives
By the end of this training course, participants will be able to:
- Explain the strategic importance of Quality Management and Quality Assurance
- Understand the principles and application of ISO 9001 and Quality Management Systems
- Align quality priorities with organisational strategy and customer expectations
- Apply risk-based thinking, PDCA and process approaches to quality
- Plan and conduct effective quality audits
- Develop practical approaches for improving and sustaining organisational quality performance
Training Methodology
This highly participative training course combines facilitator-led learning with practical exercises, discussions, case studies and organisational examples. Participants will explore both the strategic and operational dimensions of quality and apply the concepts to realistic workplace situations.
Practical activities will include quality gap analysis, risk assessment, quality planning, audit preparation and exercises, and the development of an organisational quality improvement action plan. Participants will also have opportunities to reflect on their own organisations and identify practical areas for improvement.
Organisational Impact
The organisation will benefit from:
- Stronger alignment between quality and organisational strategy
- Improved understanding of Quality Management and Quality Assurance
- More effective management of quality risks and opportunities
- Improved quality planning, monitoring and auditing
- Greater organisational focus on customer and stakeholder value
- Stronger foundations for continuous improvement and organisational excellence
Personal Impact
Participants will gain:
- Greater strategic understanding of Quality Management
- Practical knowledge of Quality Management Systems and ISO 9001
- Improved ability to identify quality risks, gaps and opportunities
- Practical quality assurance and auditing skills
- Greater confidence in leading and supporting quality improvement
- The ability to contribute more effectively to organisational excellence
Who should Attend?
This training course will be particularly valuable for:
- Senior Leaders and Managers
- Quality Management and Quality Assurance Professionals
- Strategy and Business Improvement Professionals
- Operations and Customer Service Managers
- Internal Auditors and Compliance Professionals
- Supervisors and professionals responsible for organisational performance and improvement
Foundations of Quality Management & Assurance
- Evolution and strategic importance of Quality
- Quality Control, Quality Assurance and Quality Management
- Total Quality Management and organisational excellence
- Quality Management Systems and ISO 9001
- PDCA and process-based approaches
- Leadership and the culture of quality
Strategic Quality Planning & Risk
- Quality Management and organisational strategy
- Strategic Quality Management and Hoshin planning
- Organisational context and stakeholder expectations
- Risk-based thinking and opportunities
- Quality gap analysis
- Strategic quality objectives and planning
Building an Effective Quality Management System
- Designing and operating a Quality Management System
- Customer value and stakeholder requirements
- Quality policies, processes and controls
- Resources, competence and responsibilities
- Performance measurement and information management
- Strategy mapping and quality alignment
Quality Assurance, Audit & Improvement
- Quality assurance and management systems auditing
- ISO 19011 auditing principles
- Audit programmes and planning
- Conducting effective quality audits
- Audit findings and corrective actions
- Continuous improvement and organisational learning
Embedding & Sustaining Quality Excellence
- Document and information control
- Building organisation-wide quality ownership
- Culture, participation and engagement
- Managing quality-related change
- Closing quality and performance gaps
- Developing the Quality Improvement Action Plan
- Upon successful completion of this training course, GLOMACS Certificate will be awarded to the delegates. Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance
Endorsed Education Provider
