Introduction
This training course is designed for professionals who must achieve results through people while navigating increasingly complex workplace challenges. This GLOMACS training course equips participants with the practical management, leadership, communication and emotional intelligence skills required to build trust, improve performance and create productive working relationships. Effective managers today need more than technical expertise; they must understand how emotions, behaviours and interpersonal dynamics influence performance, engagement and organisational success.
This training course combines the essential disciplines of professional management with the powerful principles of emotional intelligence to develop confident, adaptable and people-focused leaders. Participants will learn how to manage performance, communicate effectively, motivate teams, resolve workplace challenges and lead with greater self-awareness and emotional control. By integrating managerial competence with emotional intelligence, participants will enhance their effectiveness, improve team collaboration and create a positive culture that supports sustainable organisational success.
This training course will highlight:
- Developing emotionally intelligent leadership behaviours
- Managing people for improved performance
- Enhancing communication and interpersonal effectiveness
- Building motivated and engaged teams
- Applying practical management and leadership tools
Objectives
At the end of this training course, you will learn to:
- Analyse leadership and management effectiveness
- Apply emotional intelligence in workplace situations
- Develop high-performing and motivated teams
- Enhance communication and influencing capabilities
- Implement performance improvement strategies
Training Methodology
This training course uses a highly interactive approach combining facilitated discussions, practical exercises, leadership assessments, group learning activities, workplace applications and reflective learning techniques. Participants will explore real-life management situations, develop practical solutions and apply proven leadership and emotional intelligence frameworks to enhance professional effectiveness and organisational performance.
Organisational Impact
The Organisation will have the following benefits:
- Improved leadership effectiveness across teams
- Increased employee engagement and commitment
- Enhanced communication and collaboration culture
- Stronger conflict resolution capabilities
- Better performance management outcomes
- Improved organisational productivity and morale
Personal Impact
At the end of this training course, the participants will gain the following:
- Greater self-awareness and self-management
- Enhanced leadership confidence and credibility
- Stronger communication and influencing skills
- Improved team management capabilities
- Better workplace relationship management
- Increased professional and career effectiveness
Who should Attend?
Organisations require managers and leaders who can balance operational performance with strong people management capabilities. This training course is designed for professionals seeking to strengthen their leadership effectiveness, emotional intelligence and ability to achieve sustainable business results through others.
This training course is suitable to a wide range of professionals but will greatly benefit:
- Managers across all functional disciplines
- Team leaders and supervisory personnel
- Project and programme professionals
- Departmental and operational leaders
- Professionals preparing for leadership roles
The Competent Manager: Role, Mindset & Behaviour
- The Evolving Role of the Competent Manager in the New Business Reality
- Key Managerial Roles, Responsibilities and Essential Competencies
- Management, Leadership and the Transition from Manager to Leader
- Adapting Management Approaches to Different Cultures and Workplace Contexts
- Understanding Your Leadership, Management and Personality Style
- Understanding Employee Mindsets, Behaviours and Emotional Needs
- Emotional Intelligence: IQ, EQ and the Intrapersonal–Interpersonal Connection
- Creating a Professional Team Culture and Embedding Positive Behavioural Standards
Managing Performance, Motivation & Behaviour
- The Performance Management Cycle: From Expectations to Results
- Setting Clear Individual and Team Objectives
- Managing Behaviour for Improved Workplace Performance
- Motivation, Recognition, Risk and Reward
- Understanding the Drivers of Behavioural Change
- Monitoring and Managing Performance Ethically
- Performance Improvement Conversations and Difficult Discussions
- Effective Questioning, Active Listening and Managerial Coaching
- Time, Workload and Priority Management for Peak Performance
Emotional Intelligence, Communication & Conflict
- Emotional Intelligence as a Management and Leadership Capability
- Recognising, Understanding and Validating Emotions in Others
- Managing Your Own Emotional Responses as a Manager
- Managerial Communication: Clarity, Listening and Effective Questioning
- Understanding Workplace Conflict and Its Root Causes
- Preventing Conflict Before It Escalates
- Assertive Communication and Managing Difficult Conversations
- Using Emotional Intelligence to Resolve Workplace Conflict
- Managing Pressure, Stress and Emotional Responses at Work
Building High-Performing Teams
- Understanding the Difference Between Groups and Teams
- Stages of Team Development and Team Performance
- Belbin Team Roles and Effective Allocation of Responsibility
- Building Trust, Confidence and Psychological Safety within Teams
- Creating a Culture of Recognition and Positive Reinforcement
- Building Confidence and Self-Esteem in Others
- Running Effective and Purposeful Team Meetings
- Presenting Ideas and Gaining Team Commitment
- Creating Sustainable Team Performance and Accountability
Influence, Negotiation & Continuous Development
- The Principles of Managerial Influence and Persuasion
- Influencing Line Managers, Colleagues, Customers and Key Stakeholders
- Negotiation Styles and Selecting the Appropriate Approach
- Practical Negotiation Strategies for Managers
- Ethical Negotiation and Creating Win–Win Outcomes
- Managing Difficult People and Maintaining Professional Relationships
- Case Studies: Elite Negotiators and Lessons for Managers
- Creating Your Personal and Professional Development Plan
- Developing a 90-Day Action Plan for Sustained Managerial Effectiveness
- Upon successful completion of this training course, GLOMACS Certificate will be awarded to the delegates. Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance
Endorsed Education Provider
