Transformational Industrial (IR) and Employee Relations (ER)

A HRCI Pre-Approved Training Course

Transformational Industrial (IR) and Employee Relations (ER)

Labour Management, Workplace Relations, Negotiation & Mediation Skills

HRCI NASBA
Classroom Schedule
Date Venue Fees
01 - 05 Dec 2025 Dubai $ 5,950
08 - 12 Jun 2026 Kigali $ 5,950
03 - 07 Aug 2026 Dubai $ 5,950
30 Nov - 04 Dec 2026 Dubai $ 5,950
Online Schedule
01 - 05 Dec 2025 Online $ 3,950
30 Nov - 04 Dec 2026 Online $ 3,950

Introduction

This Transformational Industrial (IR) and Employee Relations (ER) training course will provide participants with a thorough understanding of Labour and Industrial Relations (IR). Industrial Relations is concerned with the maintenance of the employment relationship, essentially how trade unions and management of an organisation interact.

Industrial Relations has undergone many changes over the past decade, but it continues to be a critical area for all organisations. Industrial Relations is about employers and unions communicating and negotiating effectively. It is about seeing the ‘big picture’ and helping the organisation take appropriate action to maintain good working relationships at all levels. This dynamic and interactive workshop will help you transform your industrial relations, so it meets the needs of all stakeholders over the coming decade.

This GLOMACS training course will highlight:

  • Employee Relations (ER & IR) – What it is and What it should be?
  • The economic, legal & social perspectives of IR
  • The employment relationship and the psychological contract
  • Negotiation skills for collective bargaining
  • How to manage workplace conflict?
  • An Introduction to Mediation Techniques

Objectives

By the end of this Transformational Industrial (IR) and Employee Relations (ER) training course, participants will learn to:

  • Develop a collaborative approach to labour & industrial relations
  • Examine techniques and methodologies for enhancing & transforming IR
  • Appreciate the importance of employee engagement and empowerment
  • Understand the people factors in IR
  • Critically analyse the possibilities of effective conflict resolution
  • Utilise mediation skills as a practical intervention into disputes

Training Methodology

Participants in this Transformational Industrial (IR) and Employee Relations (ER) training course will receive thorough training on the subjects covered by the training course outline with the facilitator utilising a variety of proven adult learning teaching and facilitation techniques.

This training course is very participatory and interactive. It involves skill practice in a group setting. Training methodology includes individual and group activities that will intersperse the sessions.  A variety of practical sessions, relevant case studies, simulations, and group games and activities are programmed into this course.

Organisational Impact

  • An appreciation of the benefits of transformational IR in the workplace
  • A focus on best-practices in labour and industrial relations
  • Stronger labour management relations
  • Reduced time and costs spent on grievance arbitration
  • Promoting and supporting collaboration in negotiations

Personal Impact

  • Improve your effectiveness as a trade union delegate or official
  • Develop practical, transferable skills and competencies
  • Better understand the future of labour and industrial relations
  • Practical skills in the practice of mediation
  • Learn about the modern role of the union official or delegate

Who should Attend?

  • Union Delegates and Officials
  • Employee Relations (ER) Personnel
  • Industrial Relations (IR) Personnel
  • Human Resource Management (HRM) Professionals who need to understand Industrial Relations & Employee Relations
  • Those managers who would benefit from an understanding of trade union issues
  • Anyone who wants to learn practical skills in labour negotiation and workplace mediation
Course Outline
Day 1

Transformational Employee, Labour & Industrial Relations

  • The Context for Labour, Employee & Industrial Relations
  • Understanding the Functional Role of Trade Unions
  • Trade Unionism in Africa, The Gulf, and Globally
  • Current Trends in Employee & Industrial Relations
  • The Nature of the Employment Relationship and the Psychological Contract
  • Employee Relations: Economic, Legal & Social Perspectives
Day 2

Vital People Factors in the Workplace

  • Collective Negotiation and Consultation
  • Techniques and Processes to Manage Grievances Efficiently
  • Dignity at Work: Workplace Bullying Example
  • The ‘Flexible Firm’ Model and the Labour Utilisation
  • Involvement, Participation, and Employee Voice
Day 3

Negotiation Skills for Collective Bargaining

  • Collective Bargaining
  • A Win-Win Approach to Negotiation
  • Stages of Negotiation & the Coleman Raider “Bare-bones” Model
  • Exploring Competition and Cooperation
  • Introduction to Reframing Techniques
  • Cultural Differences that Affect Negotiation and Collective Bargaining
Day 4

Managing Conflict and Workplace Mediation Skills

  • Understanding Conflict
  • Analysing your Conflict Handling Behaviour (styles)
  • Resolving and Managing Conflict – avoiding conflict escalation
  • The Abilene Paradox and Avoiding Groupthink
  • Alternative Dispute Resolution (ADR)
  • Understanding Arbitration, Conciliation, and Mediation
Day 5

Practical Techniques of Mediation

  • The Mediation Processes
  • Issues Suitable for Mediation
  • The Mediator’s Role
  • The 5-step Framework for Effective Mediation
  • Reaching and Formalising Agreements
  • Personal Action Planning
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates. Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
  • The certificate will also have HR Certification Institute (HRCI) reference and the learning hours awarded shall be used toward HRCI re-certification credit(s).
Providers and Associations

Endorsed Education Provider

HRCI
KHDA
NASBA

In Association With

Frequently Asked Question:

GLOMACS offers both online andperson training options. You can choose from interactive virtual sessions or attend one of our globally locatedperson training courses. The flexibility ensures that learning fits your schedule and preferences.
Yes, GLOMACS provides customized training solutions tailored to meet the specific needs of organizations. We work closely with companies to design bespoke training courses that address their unique challenges and objectives.
Our courses are structured to provide a balanced mix of theory and practical application. They typically include presentations, case studies, group discussions,on activities, and interactive Q&A sessions to maximize learning outcomes.
For detailed information about specific courses, including course content, schedules, and instructors, you can visit our website or contact our customer service team. They will be happy to provide all the information you need to make an informed decision.
You can register for a GLOMACS training course by visiting our website, selecting the course of your choice, and following the simple registration process. You can also contact our support team for assistance with the registration process.
Attending a GLOMACS training course offers numerous benefits, including enhanced professional skills, increased employability,recognized certification, networking opportunities with peers and experts, and the chance to apply practical knowledge directly to your workplace.
GLOMACS is a globally recognized leader in professional training and development, with a reputation for deliveringquality,driven training courses. We offer a broad spectrum of training courses taught by expert trainers, flexible delivery options (both online andperson), and accredited certifications that add real value to your career.

Yes, upon successful completion of any of our training courses, GLOMACS Certificate will be awarded to the delegates. This certificate is a valuable addition to your professional portfolio and is recognized across various industries.

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