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Course Schedule
Classroom Sessions:
DateVenueFees
11 - 15 Aug 2025 Dubai - UAE $5,950
20 - 24 Apr 2026 London - UK $5,950
10 - 14 Aug 2026 Dubai - UAE $5,950
Course Description

INTRODUCTION

This GLOMACS Sales & Marketing training course on Achieving Marketing Excellence in Service Organizations draws on a range of fields to provide a holistic approach, including referral marketing, stakeholder engagement, relationship management, content marketing, social selling, salesmanship, branding and reputation management.

Service industries produce a value that is intangible such as customer service, advice, knowledge, design, data, and experiences. How can they explain what they offer in ways that help them stand out from competitors and persuade clients to remain loyal?

Most service organisations could serve a wide range of clients and jump at the chance for any kind of new business. In practice, what happens is that they get a small number of clients and don't grow their business. Why? Because they don't stand out, and prospective clients don't understand how they are unique.

The participants will solve this by developing a clear picture of the ideal clients who they are uniquely designed to serve, the pain points challenges and issues these ideal clients face, and a marketing strategy for turning them into loyal, paying clients.

This GLOMACS training course will highlight:

  • How to create visibility, credibility, and relationships with prospective clients?
  • Creating powerful online business profiles that attract your ideal clients
  • Prospecting to build your sales pipeline and increase the number of new clients
  • Identifying the pain points, they are willing to pay your business to resolve
  • Positioning your organisation as the authority in your marketplace
  • Content marketing to build relationships with your networks
  • Turning contacts into loyal clients who promote your organisation within their networks, generating even more business

Objectives

By the end of this GLOMACS training course, participants will be able to:

  • Understand how to apply traditional marketing and emerging social marketing techniques to their service organisation
  • Have knowledge to explain to executives the options for marketing their service organisation to prospects and customers
  • Lobby and win budget and other resources for marketing activities
  • Devise a marketing strategy and execute marketing plans that are cost-effective and generate value for their business
  • Have an outline action plan tailored to their ideal clients and organisation that they can apply when they are back in their office

Training Methodology

This interactive GLOMACS Sales & Marketing training course on Achieving Marketing Excellence in Service Organizations includes practical tools, evidence-based frameworks, and case studies illustrated through slides, facilitated group learning, expert feedback and commentary on group exercises, personal and group discussion, discovery learning, and hands-on activities to convey best practice and impart skills.

Organisational Impact

Impact on the organisation from the participants in attending this GLOMACS Sales & Marketing training course on Achieving Marketing Excellence in Service Organizations includes the following benefits: 

  • More prospects, more sales, more revenues, more profits, more clients
  • Loyal clients who place all or most of their business with your organisation
  • Clients who become ambassadors for your business, regularly referring you to their networks
  • Clarity across the organisation on who your ideal clients are, their pain points and expectations, and how to satisfy them
  • Easy-to-use processes for identifying prospective clients, connecting with them, and developing relationships based on trust and credibility
  • System for creating and managing content that is consistent across online and offline channels and builds reputation

Personal Impact

This GLOMACS training course will personally benefit the participants to gain or enhance their understanding and knowledge by the following: 

  • Skills in direct marketing and digital marketing capabilities that work for service organisations
  • Practical ability to apply marketing models, tools and techniques to their organisation and clients
  • Able to develop a marketing funnel that takes prospects from awareness to repeat business and loyal client
  • Ability to clearly explain how marketing applies in their organisation, winning the support of more senior managers and executives
  • An offline and online marketing strategy and implementation plan tailored to their organisation and the markets its serve

WHO SHOULD ATTEND?

This GLOMACS Sales & Marketing training course on Achieving Marketing Excellence in Service Organizations is of particular benefit to business development, marketing, and sales professionals. 

This GLOMACS training course is a suitably wide range of professionals but will significantly benefit:  

  • Education & Training
  • Legal Officer
  • Hospitality
  • Travel & Tourism
  • Medical, Healthcare and Wellness
  • Logistics & Transportation
  • Insurance Agents
  • Finance & Accountancy
  • Entertainment & Sports
  • HR Recruitment
  • Culture, Arts & Music
  • Creative & Design
  • Consulting
  • Data Services
  • Facilities Management
  • Real state Agencies
Course Outline

DAY 1

Principles of Relationship Marketing & Selling 

  • Being visible so prospective clients can find you
  • Developing credibility, liking, and trust, so they are willing to buy from you
  • Positioning your expertise – generalist, specialist or authority
  • Engaging with insights that position you as the expert in your industry
  • Creating word of mouth where your networks recommend and promote you
  • Techniques for growing your online networks of prospects

DAY 2

Principles for Attracting Prospective Clients 

  • Analysing Existing Clients – What they share? Who you most enjoy working with?
  • Clarifying Your Ideal Client Who will Pay a Premium for What You Offer
  • Delving Deeply into Who They are Using a Client Framework to Narrow Your Focus
  • Uncovering the Pain Points that Cause Them to Pay Attention
  • Refining the Benefits for Them of Working with You – That is unique in your sector
  • Honing Messages that Help Them See How You Can Help Resolve Their Point Points

DAY 3

Converting Prospects into Ideal Clients 

  • Techniques for Reaching-out and Connecting including Research and Discovery Calls
  • Using Dynamic Questioning to Understand the Outcome They Want and Who has Influence
  • Techniques for Following-up and Maintaining Contact after the Initial Contact
  • Preparing For and Managing Great Face2face Meetings
  • Developing a Compelling Proposal based on their Pain Points
  • Handling Objections and Closing the Sale, So the Client is Looking Forward to Working with You

DAY 4

Content Marketing Strategies to Help Grow Your Practices 

  • Impactful Content Creation Strategies that Help You become Visible Online and Offline
  • Running events that prospects and clients want to come to
  • When it is worth investing in print
  • Strengths and weaknesses of the different types of print channels
  • Pros and cons of the key social media channels for service organisations
  • Developing and running social networks that take clients from customers to ambassadors for your

DAY 5

Managing Brands and Reputation

  • Ensuring brand is linked to business strategy: vision, mission, values, essence, proposition, personality, promise
  • 8 key elements of a brand: logo block, strapline, typefaces, typography, colours, tone of voice, photographic style, grids
  • The guidance that ensures the brand is applied consistently internally and externally
  • Reproducing the brand in online and offline communication channels
  • Finding employee and customer champions to keep you on-brand
  • Persuading customers to pledge loyalty to your brand
  • Repairing a damaged reputation
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance.
Providers and Associations

Endorsed Education Provider

  • Quality Logo
  • Quality Logo

GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org

In Association With

Oxford Management Centre

Oxford Management Centre

A GLOMACS - Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients.

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Frequently Asked Question:

How can I find out more information about a specific course?

For detailed information about specific courses, including course content, schedules, and instructors, you can visit our website or contact our customer service team. They will be happy to provide all the information you need to make an informed decision.

Can I get a discount for group bookings?

Yes, GLOMACS offers special discounts for group bookings. If you’re planning to enroll multiple participants from your organization, please reach out to our team to discuss the available discount packages.

How are GLOMACS courses structured?

Our courses are structured to provide a balanced mix of theory and practical application. They typically include presentations, case studies, group discussions, hands-on activities, and interactive Q&A sessions to maximize learning outcomes.

Will I receive a certificate upon completing a GLOMACS course?

Yes, upon successful completion of any of our training courses, GLOMACS Certificate will be awarded to the delegates. This certificate is a valuable addition to your professional portfolio and is recognized across various industries.

Does GLOMACS offer customized training for organizations?

Yes, GLOMACS provides customized training solutions tailored to meet the specific needs of organizations. We work closely with companies to design bespoke training courses that address their unique challenges and objectives.

How can I register for a GLOMACS course?

You can register for a GLOMACS training course by visiting our website, selecting the course of your choice, and following the simple registration process. You can also contact our support team for assistance with the registration process.

Who are the trainers at GLOMACS?

Our trainers are industry experts with years of practical experience in their respective fields. They bring real-world knowledge and insights into the classroom, ensuring that our participants receive top-tier, applicable skills and expertise.

Are GLOMACS training courses available online or in person?

GLOMACS offers both online and in-person training options. You can choose from interactive virtual sessions or attend one of our globally located in-person training courses. The flexibility ensures that learning fits your schedule and preferences.

What types of training courses does GLOMACS offer?

GLOMACS offers a wide range of professional development training courses across various industries, including Leadership & Management, Finance & Accounting, Human Resources, Engineering, Oil & Gas, Operations and Logistics, Engineering and Technical and more. Our training courses are designed to enhance career growth and organizational effectiveness.

What are the key benefits of attending a GLOMACS course?

Attending a GLOMACS training course offers numerous benefits, including enhanced professional skills, increased employability, industry-recognized certification, networking opportunities with peers and experts, and the chance to apply practical knowledge directly to your workplace.

Why should I choose GLOMACS?

GLOMACS is a globally recognized leader in professional training and development, with a reputation for delivering high-quality, results-driven training courses. We offer a broad spectrum of training courses taught by expert trainers, flexible delivery options (both online and in-person), and accredited certifications that add real value to your career.

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