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Agentic AI for Government Operations and Service Delivery
An Interactive 5-Day Training Course

Agentic AI for Government Operations and Service Delivery

Designing AI Agents, Automating Public Services and Improving Government Efficiency

NASBA
Scheduled Dates
Date Venue Fees
12 - 16 Apr 2027 London $ 5,950
06 - 10 Sep 2027 London $ 5,950
27 - 31 Dec 2027 London $ 5,950

Introduction

Government organisations are adopting Agentic Artificial Intelligence (AI) to coordinate multi-step tasks, speed up public services and reduce administrative hand-offs. Unlike a chatbot or a fixed automation script, an AI agent can select approved tools, retrieve information and complete bounded workflow steps. Every action still follows defined permissions, checks and human approvals.

This GLOMACS' Agentic AI for Government Operations and Service Delivery training course helps government managers, public-service leaders and digital transformation teams move from AI experimentation to controlled service improvement. Using realistic scenarios in licensing, citizen enquiries, application checks and internal administration, participants assess use cases, design supervised agent workflows, test failure scenarios and build a measurable 90-day pilot proposal. Examples reflect ministries, municipalities and public authorities, and apply to government organisations internationally.

This Agentic AI for Government Operations and Service Delivery training course will highlight:

  • Practical capabilities and limits of Agentic AI in government
  • High-value opportunities for public-service automation
  • AI-enabled workflows with clear human approval points
  • Case handling, administrative productivity and citizen-service coordination
  • Controlled implementation, monitoring and measurable outcomes

Objectives

By the end of this Agentic AI for Government Operations and Service Delivery training course, participants will be able to:

  • Define the core capabilities and limits of Agentic AI in government
  • Differentiate Agentic AI, Generative AI and traditional workflow automation
  • Apply use-case scoring to prioritise AI-agent opportunities in public services
  • Analyse service processes to design bounded agent workflows with human approval points
  • Evaluate agent behaviour for accuracy, misuse, security and operational risk
  • Develop a 90-day pilot proposal with baseline measures, owners and acceptance criteria

Training Methodology

This interactive Agentic AI for Government Operations and Service Delivery training course combines expert-led discussion, government case studies, instructor demonstrations and facilitated workflow-design exercises. Delegates use synthetic records in an approved training environment to model a public-service request, test normal and exception cases, and present a pilot business case.

Organisational Impact

Organisations that send employees on this training course can expect:

  • Prioritised AI-agent use cases based on service value and risk
  • Less administrative rework through better workflow design
  • Clear accountability and least-privilege permissions for AI agents
  • More consistent and responsive citizen-facing processes
  • Governed pilots with baseline KPIs and review checkpoints
  • Stronger collaboration between service, IT, data and risk teams

Personal Impact

Participants attending this Agentic AI for Government Operations and Service Delivery training course will gain the skills and confidence to:

  • Recognise when AI agents are, and are not, appropriate
  • Translate service requirements into controlled workflow designs
  • Question agent outputs, permissions and autonomous actions
  • Build test cases for errors, misuse and edge cases
  • Work confidently with IT, data, risk and service teams
  • Present a practical, evidence-based implementation proposal

Who should Attend?

This training course is designed for government professionals responsible for public services, administration and digital transformation. No programming experience is required; familiarity with government processes is helpful.

This Agentic AI for Government Operations and Service Delivery training course will benefit:

  • Government department managers and directors of administration
  • Public-service and municipal service managers
  • Digital transformation and AI innovation officers
  • Service improvement and operational excellence specialists
  • IT managers supporting government services
  • Public-sector risk and compliance professionals
Course Outline
Day 1

  • Agent Goals, Planning, Tool Use and Operating Boundaries
  • Agentic AI, Generative AI and Robotic Process Automation Compared
  • Government Use Cases in Internal Services, Citizen Enquiries and Case Management
  • Use-Case Scoring: Public Value, Repeatability, Data Quality and Risk
  • Workshop: Prioritising a Government AI-Agent Use Case
Day 2

  • Mapping Service Processes, Dependencies and Exception Paths
  • Agent Architecture: Instructions, Tools, Trusted Retrieval and System Interfaces
  • Human-in-the-Loop Approvals and Safe Stopping Conditions
  • Approved Data Sources, Bilingual Accessibility and Traceable References
  • Workshop: Building a Supervised AI-Agent Workflow Blueprint
Day 3

  • Service Request Classification, Routing and Follow-Up
  • Licensing and Permitting Support with Officer Approval
  • Document Completeness Checks and Grounded Information Retrieval
  • Citizen Communications, Case Updates and Service Quality
  • Workshop: Simulating a Citizen-Service Case with Officer Sign-Off
Day 4

  • Least-Privilege Permissions, Authorisation and Audit Trails
  • Sensitive Information, Retention Rules and Identity Controls
  • Prompt Injection, Incorrect Actions and Unreliable Outputs
  • Agent Assurance: Edge-Case Testing, Logging and Rollback Plans
  • Workshop: Creating an AI-Agent Risk and Control Checklist
Day 5

  • Pilot Scope, Ownership and Deployment Requirements
  • Supplier Due Diligence, Integration and Procurement Considerations
  • Pilot KPIs: Response Time, Correction Rate, Escalations and Service Quality
  • Workforce Adoption, Assurance Reviews and Continuous Improvement
  • Capstone: Presenting a 90-Day Pilot Plan with Go/No-Go Criteria
Certificates
  • Upon successful completion of this training course, GLOMACS Certificate will be awarded to the delegates. Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance
Providers

Endorsed Education Provider

NASBA
Related Courses
Frequently Asked Question

For detailed information about specific courses, including course content, schedules, and instructors, you can visit our website or contact our customer service team. They will be happy to provide all the information you need to make an informed decision.

Our courses are structured to provide a balanced mix of theory and practical application. They typically include presentations, case studies, group discussions, hands-on activities, and interactive Q&A sessions to maximize learning outcomes.

Yes, upon successful completion of any of our training courses, GLOMACS Certificate will be awarded to the delegates. This certificate is a valuable addition to your professional portfolio and is recognized across various industries.

Yes, GLOMACS provides customized training solutions tailored to meet the specific needs of organizations. We work closely with companies to design bespoke training courses that address their unique challenges and objectives.

You can register for a GLOMACS training course by visiting our website, selecting the course of your choice, and following the simple registration process. You can also contact our support team for assistance with the registration process.

GLOMACS offers both online and in-person training options. You can choose from interactive virtual sessions or attend one of our globally located in-person training courses. The flexibility ensures that learning fits your schedule and preferences.

Attending a GLOMACS training course offers numerous benefits, including enhanced professional skills, increased employability, industry-recognized certification, networking opportunities with peers and experts, and the chance to apply practical knowledge directly to your workplace.

GLOMACS is a globally recognized leader in professional training and development, with a reputation for delivering high-quality, results-driven training courses. We offer a broad spectrum of training courses taught by expert trainers, flexible delivery options (both online and in-person), and accredited certifications that add real value to your career.

Related Categories
Artificial Intelligence (AI)
Artificial Intelligence (AI)
 Public Sector & Public Affairs
Public Sector & Public Affairs

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