Best Practices for Protocol Officers

An Interactive 5-Day Training Course

Best Practices for Protocol Officers

Strengthening Knowledge, Skills & Capabilities

NASBA
Classroom Schedule
Date Venue Fees
20 - 24 Oct 2025 Dubai $ 5,950
29 Dec - 02 Jan 2026 Dubai $ 5,950
30 Mar - 03 Apr 2026 Dubai $ 5,950
27 - 31 Jul 2026 Dubai $ 5,950
03 - 07 Aug 2026 Abu Dhabi $ 5,950
21 - 25 Sep 2026 Accra $ 5,950
19 - 23 Oct 2026 Dubai $ 5,950
28 Dec - 01 Jan 2027 Dubai $ 5,950
Online Schedule
20 - 24 Oct 2025 Online $ 3,950
19 - 23 Oct 2026 Online $ 3,950

Introduction

A high-performing protocol officer must be a good facilitator, negotiator, researcher, conversationalist, networker, and event organizer. They can communicate clearly, analyze and report on situations, remain calm under pressure, treat people with respect and dignity and multi-task, when representing their organization in cross cultural settings.

This Best Practices for Protocol Officers training course is designed to enable you to boost your personal and interpersonal skills when you represent your organization nationally and internationally.

This GLOMACS Best Practices for Protocol Officers training course highlights:

  • How leaders expect protocol officers to support their organization nationally and internationally
  • The five key roles of protocol officers and the capabilities needed in each role
  • Verbal and non-verbal communication skills for effective diplomacy
  • Step-by-step approach for planning, delivering, and evaluating both formal and social diplomatic events
  • International behavioral expectations for conduct and etiquette

Objectives

By the end of this Best Practices for Protocol Officers training course participants will be able to demonstrate the following skills, knowledge, and behaviors:

  • Conducting quantitative and qualitative research, analyzing results, drawing conclusions, and making recommendations
  • Building relationships with and between others based on trust and respect
  • Asking good questions and listening to answers, checking understanding and reframing
  • Drafting diplomatic documents including letters of introduction, event invitations, briefings, and emails
  • Reading and understanding complex and technical diplomatic documents, summarizing, and explaining key points
  • Structuring presentations so key points are understood and remembered
  • Creating and delivering events that support a positive reputation for their organization

Training Methodology

The Best Practices for Protocol Officers training course combines presentations that share both theory and industry best practices with practical sessions in accordance with adult learning and blended learner-centered principles.

Participants will have opportunities to put into practice the skills they develop and enhance during the course. We make the most of small and whole group exercises, videos, case studies, peer exchange, brainstorming, role plays, simulations, and discussions.

We will spend time working one-on-one and in small groups to resolve the challenges participants face. They will leave with new ideas and skills they can implement immediately they step back into their teams.

Participants are encouraged to reflect on and discuss their own professional issues and experiences. Overall, 50% of training will be experiential and 50% will be theoretical.

Participants will receive a workshop manual with an introduction to the training course slides, overview, background information, exercises, and plenty of space for their own notes.

Organisational Impact

Participants will return to their organizations able to fulfill the responsibilities of a protocol office including:

  • Research to detect potential issues and conflicts, plus advice on how to respond
  • Building strong relationships with external stakeholders, both individuals and organizations
  • Delivering formal and informal events for diplomats and country leaders that strengthen relationships with other countries and organizations
  • Supporting public relations and reputation management activities
  • Administering protocol processes and procedures so these are efficient and effective

Personal Impact

Participants attending this Best Practices for Protocol Officers training course will hear and discuss latest protocol and diplomacy strategies and hone their skills in:

  • Conducting research, analyzing data, drawing conclusions, making recommendations, and presenting to their executives and leaders
  • Event management including planning, implementation, and post-event evaluation
  • Verbal and non-verbal communication via face2face, phone, email, and social media
  • Administrative functions including arranging travel, visas, and accommodation

Who should Attend?

Individuals whose capabilities and performance will improve when they attend this training course include:

  • Protocol Officers, PR Officers and Event Organizers in the Oil & Gas Industry, Telecommunications, Finance and Healthcare
  • Protocol Officers, PR Officers and Communication Officers in Government Departments, Government Agencies and Major Public Bodies
  • Personal Assistants and Executive Assistants in the Oil & Gas Industry, Telecommunications, Finance and Healthcare
  • Protocol Officers, PR Officers and Event Organizers in Embassies, Consulates and High Commissions
Course Outline
Day 1

Understanding the Purpose of Protocol & Diplomacy

  • Creating conditions for beneficial relations and business to develop
  • Showing respect, building trust, facilitating decision making at executive levels
  • Developing successful long-term co-operation between nations and global businesses
  • Creating a safe environment for relationships to flourish
  • Ensuring representatives follow the international rules for conduct and procedures in formal situations.
Day 2

The Role of a Protocol Officer

  • Conducting research and advising executives and leaders
  • Facilitating relationships between organisations and governments
  • Managing events and issues
  • Public relations and reputation management
  • Administering travel, visas, and accommodation
Day 3

Essential Communication Skills

  • Active listening – accurate note taking and minutes, questioning skills and feedback
  • Reading – understanding and analysing complex or technical literature
  • Writing – letters of introduction, briefings, invitations, responding to letters and emails
  • Speaking – conversations and presentations
  • Facilitation – problem solving, creating collaboration and consensus
  • Social media – posting, commenting, and sharing information online
Day 4

Planning & Managing Events

  • Planning and managing a visit, conference, or social event
  • Liaising with the other side to agree itineraries, agendas, and travel arrangements
  • Greeting guests and receiving lines, titles, and terms of address
  • Order of precedence, flags, anthems, etc
  • Dining and seating
  • Giving and receiving gifts
Day 5

Essential Etiquette

  • Codes of conduct
  • Phone handling etiquette
  • Email etiquette (netiquette)
  • The art of conversation: verbal diplomacy
  • Action planning
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers and Associations

Endorsed Education Provider

NASBA

In Association With

Frequently Asked Question:

GLOMACS offers both online andperson training options. You can choose from interactive virtual sessions or attend one of our globally locatedperson training courses. The flexibility ensures that learning fits your schedule and preferences.
Yes, GLOMACS provides customized training solutions tailored to meet the specific needs of organizations. We work closely with companies to design bespoke training courses that address their unique challenges and objectives.
Our courses are structured to provide a balanced mix of theory and practical application. They typically include presentations, case studies, group discussions,on activities, and interactive Q&A sessions to maximize learning outcomes.
For detailed information about specific courses, including course content, schedules, and instructors, you can visit our website or contact our customer service team. They will be happy to provide all the information you need to make an informed decision.
You can register for a GLOMACS training course by visiting our website, selecting the course of your choice, and following the simple registration process. You can also contact our support team for assistance with the registration process.
Attending a GLOMACS training course offers numerous benefits, including enhanced professional skills, increased employability,recognized certification, networking opportunities with peers and experts, and the chance to apply practical knowledge directly to your workplace.
GLOMACS is a globally recognized leader in professional training and development, with a reputation for deliveringquality,driven training courses. We offer a broad spectrum of training courses taught by expert trainers, flexible delivery options (both online andperson), and accredited certifications that add real value to your career.

Yes, upon successful completion of any of our training courses, GLOMACS Certificate will be awarded to the delegates. This certificate is a valuable addition to your professional portfolio and is recognized across various industries.

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