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Course Schedule
Classroom Sessions:
DateVenueFees
02 - 06 Jun 2025 Dubai - UAE $5,950
11 - 15 Aug 2025 Dubai - UAE $5,950
10 - 14 Nov 2025 Dubai - UAE $5,950
29 Dec 2025 - 02 Jan 2026 London - UK $5,950
02 - 06 Mar 2026 Dubai - UAE $5,950
20 - 24 Apr 2026 London - UK $5,950
01 - 05 Jun 2026 Dubai - UAE $5,950
10 - 14 Aug 2026 Dubai - UAE $5,950
09 - 13 Nov 2026 Dubai - UAE $5,950
28 Dec 2026 - 01 Jan 2027 London - UK $5,950
Course Description

INTRODUCTION

Protocol managers are the interface between their organisation and national and international government entities. They need strong interpersonal, leadership and stakeholder relationship management skills to manage the systems, processes, and procedures for governing smooth interactions with diplomats.

This Using Protocol and Diplomacy Powerfully training course is designed to enable you to strengthen your leadership, communication, collaboration, management, and delivery skills.

This GLOMACS Using Protocol & Diplomacy Powerfully for Your Organisation training course highlights:

  • The cultural implications of image in presenting ourselves professionally
  • Core knowledge, skills and understanding needed during diplomatic negotiations
  • Facilitation skills that lead to positive outcomes during discussions and decision making
  • A networking strategy for building a broad base of influential contacts nationally and internationally
  • How to get the best from formal and informal interactions with journalists and editors?

Objectives

By the end of this Using Protocol and Diplomacy Powerfully in Representing your Organisation training course participants will be able to demonstrate the following diplomatic management skills:

  • Leading a protocol team responsible for coordinating events and VIP visits
  • Supporting and guiding sensitive and complex negotiations with national governments, NGOs, and other international organisations
  • Facilitating positive outcomes from discussions and debates within their organisation and with other national and international entities
  • Developing and managing relationships with key individuals in organisations you seek to influence
  • Proactive and reactive relationships with online and offline press

Training Methodology

The Using Protocol & Diplomacy Powerfully for Your Organisation training course combines presentations that share both theory and industry best practices with practical sessions in accordance with adult learning and blended learner-centred principles.

Participants will have opportunities to put into practice the skills they develop and enhance during the course. We make the most of small and whole group exercises, videos, case studies, peer exchange, brainstorming, role plays and discussions.

We will spend time working one-on-one and in small groups to resolve the challenges participants face. They will leave with new ideas and skills they can implement immediately they step back into their teams.

Participants are encouraged to reflect on and discuss their own professional issues and experiences. Overall, 50% of training will be experiential and 50% will be theoretical.

Participants will receive a workshop manual with an introduction to the program, slides, overview, background information, exercises, and plenty of space for their own notes.

Organisational Impact

Participants will return to their organisations able to:

  • Project a positive, polished, and professional image when representing their organisation
  • Advise on protocol systems, processes, procedures, and guidelines that are appropriate for their organisation
  • Lead negotiations that result in positive outcomes with national and international entities
  • Facilitate collaborative discussions and decision making within their own teams and with other internal teams in support of diplomatic objectives
  • Network, both online and offline, and build relationships with the key individual’s leaders what to influence
  • Generate positive national and international media coverage for their organisation

Personal Impact

From this Using Protocol & Diplomacy Powerfully for Your Organisation training course, participants will discuss and hone their skills in:

  • Leading the team in thorough planning in preparation for negotiations
  • Paying attention to diverse personalities, positions, and undercurrents during negotiations
  • Ensuring all views are heard and everyone contributes during discussions
  • Aiming for commitment during negotiations and discussions, not just agreement
  • Developing contact courses with diplomatic opinion formers, influencers, and decision makers
  • Handling the media, talking to the press, and organising media interviews

WHO SHOULD ATTEND?

Individuals whose capabilities and performance will improve when they attend this GLOMACS Using Protocol & Diplomacy Powerfully for Your Organisation training course include:

  • Public affairs managers and government relations managers in the oil & gas industry, telecommunications, healthcare and finance
  • Marketing, PR and sales professionals who represent their organisation at a national or international level
  • Business owners needing to negotiate with government organisations as they expand into other countries and regions
  • Graduate diplomats and protocol managers in embassies, consulates and high commissions
  • Trainee diplomats and protocol managers in government departments and government agencies
Course Outline

DAY 1

Projecting Authority

  • Dress codes for a polished and professional image
  • Developing the language of diplomacy
  • The mindset of a diplomat who gets things done
  • The experience, knowledge, and skills of an effective diplomat

DAY 2

Managing Complex and Sensitive Negotiations

  • Core knowledge, skills, and approaches in negotiating
  • Identifying interests and positions
  • Bargaining, expectations, and concessions
  • Collaborative decision making

DAY 3

Facilitating Discussions and Debate

  • Techniques to help you facilitate positive outcomes from discussions and decision making
  • Best and worst facilitation practices
  • Providing structure and guiding discussions
  • Dealing with conflict, disrupters, and emotional responses

DAY 4

Powerful Networking and Social Skills

  • Developing a networking strategy to create a broad network of influential contacts
  • How to connect online and then move relationships into face to face?
  • Working a room to connect with the individuals you wish to meet and build relationships with
  • Honing key networking skills: rapport, empathy, respect, politeness and courtesy, attentive listening

DAY 5

Managing National and International Media

  • Managing media interviews for print, TV, radio and online
  • Projecting a powerful image in the media
  • Speaking on and off the record
  • Providing resources including press releases, background briefings and images
  • Monitoring press coverage
  • Action planning
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
  • Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Providers and Associations

Endorsed Education Provider

  • Quality Logo

GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org

In Association With

Oxford Management Centre

Oxford Management Centre

A GLOMACS - Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients.

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Frequently Asked Question:

How can I find out more information about a specific course?

For detailed information about specific courses, including course content, schedules, and instructors, you can visit our website or contact our customer service team. They will be happy to provide all the information you need to make an informed decision.

Can I get a discount for group bookings?

Yes, GLOMACS offers special discounts for group bookings. If you’re planning to enroll multiple participants from your organization, please reach out to our team to discuss the available discount packages.

How are GLOMACS courses structured?

Our courses are structured to provide a balanced mix of theory and practical application. They typically include presentations, case studies, group discussions, hands-on activities, and interactive Q&A sessions to maximize learning outcomes.

Will I receive a certificate upon completing a GLOMACS course?

Yes, upon successful completion of any of our training courses, GLOMACS Certificate will be awarded to the delegates. This certificate is a valuable addition to your professional portfolio and is recognized across various industries.

Does GLOMACS offer customized training for organizations?

Yes, GLOMACS provides customized training solutions tailored to meet the specific needs of organizations. We work closely with companies to design bespoke training courses that address their unique challenges and objectives.

How can I register for a GLOMACS course?

You can register for a GLOMACS training course by visiting our website, selecting the course of your choice, and following the simple registration process. You can also contact our support team for assistance with the registration process.

Who are the trainers at GLOMACS?

Our trainers are industry experts with years of practical experience in their respective fields. They bring real-world knowledge and insights into the classroom, ensuring that our participants receive top-tier, applicable skills and expertise.

Are GLOMACS training courses available online or in person?

GLOMACS offers both online and in-person training options. You can choose from interactive virtual sessions or attend one of our globally located in-person training courses. The flexibility ensures that learning fits your schedule and preferences.

What types of training courses does GLOMACS offer?

GLOMACS offers a wide range of professional development training courses across various industries, including Leadership & Management, Finance & Accounting, Human Resources, Engineering, Oil & Gas, Operations and Logistics, Engineering and Technical and more. Our training courses are designed to enhance career growth and organizational effectiveness.

What are the key benefits of attending a GLOMACS course?

Attending a GLOMACS training course offers numerous benefits, including enhanced professional skills, increased employability, industry-recognized certification, networking opportunities with peers and experts, and the chance to apply practical knowledge directly to your workplace.

Why should I choose GLOMACS?

GLOMACS is a globally recognized leader in professional training and development, with a reputation for delivering high-quality, results-driven training courses. We offer a broad spectrum of training courses taught by expert trainers, flexible delivery options (both online and in-person), and accredited certifications that add real value to your career.

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