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Course Schedule
Classroom Sessions:
DateVenueFees
07 - 11 Jul 2025 Milan - Italy $5,950
25 - 29 Aug 2025 Abu Dhabi - UAE $5,950
22 - 26 Sep 2025 Dubai - UAE $5,950
29 Dec 2025 - 02 Jan 2026 London - UK $5,950
18 - 22 May 2026 London - UK $5,950
06 - 10 Jul 2026 Milan - Italy $5,950
24 - 28 Aug 2026 Abu Dhabi - UAE $5,950
21 - 25 Sep 2026 Dubai - UAE $5,950
28 Dec 2026 - 01 Jan 2027 London - UK $5,950
Online Sessions:

22 - 26 Sep 2025 Online $3,950
18 - 22 May 2026 Online $3,950
21 - 25 Sep 2026 Online $3,950
Course Description

INTRODUCTION

A project starts and begins with a contract. The contract sets the stage for the project and the parties need to be well versed on how to navigate the contract and know the legal principles involved. In order, to successfully make and substantiate a claim or alternatively to defend such a claim, parties need to have the knowledge and various skills to manage claims, which in turn will be invaluable to parties involved in project management.

This training course will give all the best practices that will put you on the right track to avoid expensive mistakes which will affect the outcome of your project.  The training course will address the key issues required to successfully deliver contracts with reference to international contract forms and best practice. The topics outlined below will be central to the successful management of risk by both contractor and employer and cover the main pertinent core contract administration and claims requirements.

This GLOMACS Best Practices in Claims Management training course will highlight:

  • Identify and manage project contract claims relating to delay and variations in contracts
  • Mitigate the risk exposure on projects through better management of claims
  • Learn how best to resolve claims promptly in a fair and reasonable manner
  • Understand the rights and obligations of both parties
  • Assess, analyze and evaluate contractor claims
  • Know how to defend claims and make counterclaims
  • Resolving Claims Disputes and avoid expensive litigation and arbitration

Objectives

By the end of this Best Practices in Claims Management training course, you will be able to:

  • Gain a full understanding of contract and contract claims.
  • Have knowledge on how to streamline the claims process.
  • Understand evaluation methods to identify claims and know what defences that are available
  • Gain the knowledge to make you an asset to any claim management team.
  • Insight into real life projects and scenarios with lessons learnt.

Training Methodology

The training course will be instructor lead either virtually or face to face with interactive sessions and detailed case studies. This training course will utilize a variety of proven learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes exercises designed to improve and sharpen the skill sets of delegates in planning, analysing, negotiating and managing claims through interactive sessions using quizzes, case studies, discussion groups and scenario building. The objective of the interactive sessions is to enable participants to apply the knowledge and understanding gained during the course.  This will help delegates practical insights into managing the contract risks and enhancing their rewards.

Organisational Impact

The organisation will benefit by:

  • Having a contract claim team who have a deep understanding of contracts claims management and procedure
  • Saving costs and management time in resolving claims by honing the skills of the claim management team.
  • Providing options to management on how best to deal with contracts claims and solutions available.
  • Analysing and strategizing on the best approach to handles disputes resulting from claims.
  • Learn to use alternative dispute resolution processes to resolve claims disputes.

Personal Impact

The delegates will be having the following benefits:

  • How to evaluate and quantify claims
  • Gain an understanding of the basis of contract claim: time, money and quality.
  • Know when the contractor is entitled to Extension of Time (EOT) claims
  • Deal with variation claims and what to approve and what not to
  • Understanding the overarching legal and pragmatic goals in managing claims
  • Gains skill sets to be better prepared to deal with difficult issues.
  • Knowing different dispute resolution methods to resolve claims disputes.

WHO SHOULD ATTEND?

This GLOMACS Best Practices in Claims Management training course is suitable to a wide range of professionals but will especially benefit:

  • Contract Professionals
  • Project Managers
  • Contract Administrators
  • Contract Engineers
  • Project Engineers
  • Risk manager / Contract Risk Professionals
  • Project Owners/Employers
  • Contractors and equipment/material suppliers
  • Contract Administrators and
  • Quantity Surveyors
  • Legal advisers
Course Outline

DAY 1

Contractual Claims

  • Overview of main contractual provisions relevant to claims and counter- claims.
  • Types of claims, in construction and other areas – and their distinctive features
  • Causes of typical claims.
  • Re-measure disputes
  • Set up project management assessment – PMA.
  • Counter claims – how they differ from claims.
  • Rights of set-off.
  • Force majeure- when it applies and when not.

DAY 2

Variations & Delay Claims

Variations

  • Disputes on variation claims
  • Obligation to perform Work
  • Extension of Time (EOT) & Acceleration
  • Acts of Prevention by the Employer
  • Rights of Set-off

Delay Claims

  • Obligation to complete on time.
  • When is “time is of the essence” ?
  • Early warning of delays.
  • Acceleration claims.
  • Disruption claims.
  • Acts of Prevention
  • Global claims
  • Concurrent claims

DAY 3

Claims Presentation

  • Requirements for claim presentation
  • Notices
  • Timing, and time limits
  • Are time limits binding?
  • Defining features of claims evaluation and management
  • Recognizing the causes of claims
  • Warning signs of disputes
  • Recording claims

Reviewing Claims

  • Realistic appraisal
  • When to make admissions – and denials
  • Offers of settlement.
  • Independent review

DAY 4

Contract Completion & Close Out

Contract Completion Critical Issues

  • Date of Completion Dates
  • Acceptance of punch list of defects - What is the effect?
  • Passing of tile and risk - safety & insurance
  • Warranties and Guarantees.
  • Passing of Intellectual Property rights
  • Defects and Exculpatory Clauses

 Administrative and Contractual Closure – Checklist

  • Receipt and formal acceptance of contractual terms
  • No claim or investigation pending.
  • All actions on contract price revision and changes concluded.
  • All outstanding contract issues settled.
  • Partial or complete termination involved & actions to be taken.
  • Contract audit if required.
  • Transferring lessons learned to future project.

Dealing with Disputes – Considering the Different Options

  • Defects Liability period, contract claims and employer remedies
  • Termination of Contract – rightful & wrongful termination
  • Securing project closure and learning from the outcomes
  • The Use of Dispute Resolution Boards for Construction Contracts
  • Mediation of Claims Disputes

DAY 5

Breaches of Contract and Remedies 

  • Breaches of contract
  • Quality of workmanship & Re-work
  • Rejection, Full & Partial Rejection
  • Liquidated damages and penalties
  • Warranty claims
  • Special issues with EPC &Turnkey contracts

Managing Claims and Disputes

  • Involving lawyers
  • Managing the legal process
  • Setting goals
  • Decision trees
  • Controlling costs – and including them in your thinking
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance.
Providers and Associations

Endorsed Education Provider

  • Quality Logo

GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org

In Association With

PetroKnowledge

PetroKnowledge

Our collaboration with Petroknowledge aims to provide the best training services and benefits for our valued clients

Visit website

Oxford Management Centre

Oxford Management Centre

A GLOMACS - Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients.

Visit website

The Energy Training Centre

The Energy Training Centre

Our collaboration with Energy Training Centre aims to provide the best training services and benefits for our valued clients

Visit website

Options & Brochure
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Frequently Asked Question:

How can I find out more information about a specific course?

For detailed information about specific courses, including course content, schedules, and instructors, you can visit our website or contact our customer service team. They will be happy to provide all the information you need to make an informed decision.

Can I get a discount for group bookings?

Yes, GLOMACS offers special discounts for group bookings. If you’re planning to enroll multiple participants from your organization, please reach out to our team to discuss the available discount packages.

How are GLOMACS courses structured?

Our courses are structured to provide a balanced mix of theory and practical application. They typically include presentations, case studies, group discussions, hands-on activities, and interactive Q&A sessions to maximize learning outcomes.

Will I receive a certificate upon completing a GLOMACS course?

Yes, upon successful completion of any of our training courses, GLOMACS Certificate will be awarded to the delegates. This certificate is a valuable addition to your professional portfolio and is recognized across various industries.

Does GLOMACS offer customized training for organizations?

Yes, GLOMACS provides customized training solutions tailored to meet the specific needs of organizations. We work closely with companies to design bespoke training courses that address their unique challenges and objectives.

How can I register for a GLOMACS course?

You can register for a GLOMACS training course by visiting our website, selecting the course of your choice, and following the simple registration process. You can also contact our support team for assistance with the registration process.

Who are the trainers at GLOMACS?

Our trainers are industry experts with years of practical experience in their respective fields. They bring real-world knowledge and insights into the classroom, ensuring that our participants receive top-tier, applicable skills and expertise.

Are GLOMACS training courses available online or in person?

GLOMACS offers both online and in-person training options. You can choose from interactive virtual sessions or attend one of our globally located in-person training courses. The flexibility ensures that learning fits your schedule and preferences.

What types of training courses does GLOMACS offer?

GLOMACS offers a wide range of professional development training courses across various industries, including Leadership & Management, Finance & Accounting, Human Resources, Engineering, Oil & Gas, Operations and Logistics, Engineering and Technical and more. Our training courses are designed to enhance career growth and organizational effectiveness.

What are the key benefits of attending a GLOMACS course?

Attending a GLOMACS training course offers numerous benefits, including enhanced professional skills, increased employability, industry-recognized certification, networking opportunities with peers and experts, and the chance to apply practical knowledge directly to your workplace.

Why should I choose GLOMACS?

GLOMACS is a globally recognized leader in professional training and development, with a reputation for delivering high-quality, results-driven training courses. We offer a broad spectrum of training courses taught by expert trainers, flexible delivery options (both online and in-person), and accredited certifications that add real value to your career.

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