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Course Schedule
Classroom Sessions:
Date Venue Fees
25 - 29 Dec 2023 London - UK $5,950
12 - 16 Feb 2024 Amsterdam - The Netherlands $5,950
23 - 27 Dec 2024 London - UK $5,950
Course Description


This GLOMACS Knowledge Management in Public Sector Organisations training course provides a framework for public sector development driven by knowledge creation, dissemination and application, The program will help enhance the learner’s knowledge and understanding of the nature of knowledge and information, their organisation and production, the process of creation and dissemination and their relationship with public value. This Knowledge Management in Public Sector Organisations training course will provide insight into the distinction between public and private sector, value creation and value extraction, and the effect of information asymmetries on knowledge sharing frameworks and practices.

This Knowledge Management in Public Sector Organisations training course will introduce the key elements of public and private knowledge, frameworks for knowledge protection and rights to access, how public policies are designed to govern the knowledge sharing environment, and the role of Government and policy makers for supporting the knowledge management process. Participants will explore alternative digital platforms assisting in knowledge management and how to draw boundaries between proprietary knowledge and public information.

This Knowledge Management in Public Sector Organisations training course will highlight:

  • Fundamental concepts of the knowledge management process, including creation, organisation, storage, dissemination, and protection
  • Guiding principles for the transformation of public information to proprietary knowledge
  • The relationship between knowledge management, internal coordination and control, and organisational productivity
  • Knowledge sharing in the context of uncertainties
  • New approaches to creativity, innovation, and knowledge management
  • Understanding intellectual property rights and boundaries across public and private knowledge dissemination
  • On-line resources for private and enterprise knowledge management


This Knowledge Management in Public Sector Organisations training course is structured to enhance full understanding of the components of the knowledge management process and how to govern the knowledge creation and access and implementation across the public and the private sector.

At the end of this Knowledge Management in Public Sector Organisations training course, you will learn to:

  • Understand the basic concepts and key terms of knowledge creation, sharing and control
  • Practice group processes of knowledge management and organisation
  • Improve knowledge translation and utilisation in multi-disciplinary teams
  • Handle professionally information dissemination, record keeping and knowledge extraction
  • Explore different frameworks and models for knowledge creation and protection
  • Outline the major challenges to public sector for balancing between effective knowledge management and open knowledge sharing platforms

Training Methodology

A highly interactive 5-day training course, where all delegates will be encouraged to engage and participate, share, and gain from each other’s knowledge and experience. Each topic will be introduced with a presentation and an in-depth practice exercise. The classroom lectures will rely on a slide presentation coupled with open questions, practical group discussions and team exercises, self-development workshop sessions, creativity and role-play games.

Organisational Impact

This Knowledge Management in Public Sector Organisations training course will enable public and private sector employees and managers to advance their knowledge and understanding into the process of organizing, creating, using, and sharing collective knowledge within an organisation, and methods for governing the public-private interface of knowledge flows. Participants will be introduced to best knowledge management practices, which include creating and managing public information and supporting the protection of proprietary knowledge.

By the end of this Knowledge Management in Public Sector Organisations training course, you will learn:

  • Key concepts and principles of knowledge creation, organisation, and utilisation
  • The best strategies for building platforms and environments for knowledge sharing
  • To define the stages of knowledge production and mechanisms for control
  • How to intervene at the intersections of public and private knowledge repositories and how to manage different types of knowledge
  • Examples of challenges and barriers to knowledge management in the public sector, and how to overcome them.

Personal Impact

This Knowledge Management in Public Sector Organisations training course will benefit participants by developing knowledge and practical skills that will enable them to:

  • Develop a sense of purpose when organising the knowledge management process
  • Obtain enhanced appreciation of the benefits of knowledge accumulation and sharing and how to enhance organisational practices in public organisations
  • Perform effectively in collaborative knowledge sharing situations
  • Discriminate between different types of knowledge and how to harness these
  • To better manage knowledge retrieval and utilisation and how to overcome barriers and challenges to knowledge flow
  • Awareness of the principles of knowledge protection


This GLOMACS Knowledge Management in Public Sector Organisations training course is suitable to a wide range of professionals in Governmental organisations and private entities of all diversified lines of business which are planning to utilise the knowledge management profession., but will greatly benefit:

  • Directors aspiring development
  • Board Secretaries / Board Consultants / Corporate Counsel
  • Officers involved in the process of Knowledge Management
  • C Suite Executives (CIO, CTO, CFO, CMO, CHRO, etc.)
  • Officers in public organisations responsible for external relations
  • Officers in Charge of the implementation of Intellectual property protection
  • Managers with responsibility for staff development through knowledge enhanced practices
  • Team Managers
  • Senior Management and Middle Management of a diverse workforce
  • Public Sector Employees dedicated to learning and self-development through knowledge acquisition
  • Young graduates that aspire a professional career as knowledge managers
Course Outline


Introduction to the Process of Managing Knowledge

  • The difference between knowledge and information
  • Types of knowledge
  • The principles of knowledge management
  • Translation across implicit and explicit knowledge
  • Roles & responsibilities of communication officers and knowledge management officers
  • Supporting institutionalisation of tribal knowledge
  • Designing the knowledge management system


The Commons as a Platform for Knowledge Sharing

  • The history of the Commons
  • Social and technical platforms for knowledge sharing
  • Creativity and collective sources of knowledge
  • Knowledge collaborations
  • Wikis, libraries and hints
  • How to create a knowledge sharing environment
  • The role of social interactions in the knowledge creation process


Knowledge Protection and Control of Knowledge Flows

  • Permissions, transparency and access rights to knowledge
  • Enterprise applications
  • Employee generated content
  • Digital workplaces and intranets
  • Background to intellectual property protection
  • IP rights and knowledge protection
  • Cyber security and know-how protection


Knowledge Boundaries in the Public and Private Sector

  • What activities are in the public sector?
  • Public office and value added to society
  • Interdisciplinarity and the public administration process
  • Stakeholders to the knowledge management process
  • The boundary between knowledge production and services
  • Knowledge management for audit purpose


Challenges and Barriers to Knowledge Management in the Public Sector

  • Knowledge management solutions checklist
  • The knowledge sharing challenge
  • The challenge of search and retrieve
  • Organisational silos
  • Information overload
  • Overcoming physical barriers to knowledge management
  • Strengthening the digital environment
  • Remote work and knowledge hoarding
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
  • Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Providers and Associations

Endorsed Education Provider

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GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

In Association With

Oxford Management Centre

Oxford Management Centre

A GLOMACS - Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients.

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