Leadership & Decision-Making
in Crisis & Emergency Situations

INTRODUCTION

This training course will provide professionals with the knowledge, skills, and attitudes required to manage and lead teams and organisations before, during, and after a crisis or emergency. All leaders are sooner or later confronted with the need to lead and manage their team or organisation during a crisis or emergency. The skills and competencies that are required to lead in these circumstances are much more demanding of the leader than normal everyday leadership. Leaders have to make decisions quickly while accepting significant risk in order to achieve a favourable outcome for their organisation, its members and clients, as well as the public it serves.

This GLOMACS training course will feature:

• Exercising leadership and personnel management under emergency and crisis situations
• Assessing, prioritizing, and managing risks and threats before, during, and after a crisis or emergency
• Making decisions quickly and efficiently, and knowing when and how to involve others and to delegate effectively
• Communicating and collaborating with legal and government authorities, media, and other agencies and organisations
• Conducting emergency and crisis management operations

Objectives

By the end of this training course, participants will be able to:

• Understand individual and collective psychology and organisational dynamics in crises and emergencies
• Analyse and make rational decisions in before, during and after crises and emergencies
• Lead teams and organisations in crises and emergencies
• Solve problems and manage crises and emergencies
• Understand and apply ethical factors in crisis and emergency leadership

Training Methodology

This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes speaker input, facilitated discussion, syndicate work and practical exercises, videos, self-tests, all with an emphasis on delegate involvement throughout.

WHO SHOULD ATTEND?

Executives, Entrepreneurs, and Managers who must build and lead dynamic and high performing teams and organisations in risky situations with a high probability of crises or emergencies are encouraged to attend to this course.

This GLOMACS training course is suitable to a wide range of professionals but will greatly benefit:

• Line and functional managers, team leaders and supervisors in organisations of all sizes
• Emergency and crisis management professionals in the public and private sectors
• Project and programme management professionals
• Professionals in health care, public safety, and government agencies