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Course Schedule
Classroom Sessions:
Date Venue Fees
11 - 22 Dec 2023 Dubai - UAE $11,900
02 - 13 Sep 2024 London - UK $11,900
09 - 20 Dec 2024 Dubai - UAE $11,900
Online Sessions:

11 - 22 Dec 2023 Online $7,900
Course Description


In the competitive environment of today, availability and reliability of assets is more than ever an important issue. Maintainers are faced with the challenge to deliver the same levels of equipment safety, reliability and availability with smaller budgets. Therefore, maintenance & reliability best practices are critical for every organization who would like to be best in class. Apart from maintenance & reliability engineering, outsourcing maintenance activities to contractors could contribute to this significantly. Because sometimes external parties are better suited to improve the performance than you or you simply do not want to do it yourself.

This highly-interactive Maintenance Strategy Development and Cost Effective Implementation training course emphasizes the most effective strategies, policies, tactics and practices that are needed to ensure the reliability, integrity and durability of the physical assets through their life-cycle. This training course will ensure that you understand how to decide rationally what maintenance activities to outsource and what not, how to select the best maintenance contractor and how to evaluate the delivered performance of all parties involved. Maintenance contracts used in several branches will be discussed.

You will have the opportunity to discuss the best practices used in your organization. Through a combination of formal lectures and group work, you will leave the course with the tools to improve your processes and way of working.

The first module of this workshop delivers many practical and new Maintenance and Reliability Best Practices concepts and tools. You will discuss these concepts and practice using practical tools in case studies and discussion groups. The second module then helps you decide in a rational way which activities are best done with internal resources and which are best outsourced. Tools and techniques are introduced which will help you ensure that outsourcing contracts are comprehensive and avoid the common pitfalls.

The costs associated with equipment downtime and reduced production can be significant. Learning how to effectively manage all aspects of your industrial facility is a must - so is this ten - day training course.

The focuses of this GLOMACS Maintenance Strategy Development and Cost Effective Implementation training course are highlighted as follows:

  • Financial concepts of costs, capital, profit and return on investment
  • The model for asset healthcare
  • Cost impact of equipment failure and degradation
  • Proactive practices and tools to reduce maintenance costs
  • Failure analysis to focus cost reduction efforts
  • Work management to improve resource efficiency
  • Understanding Outsourcing considerations
  • Contracting types, incl. Service Level Agreements (SLA’s)
  • Key Performance Indicators (KPI’s) to monitor performance
  • Developing Contracts – The Contracting Cycle
  • Negotiating skills
  • Continuous improvement and performance management: how to evaluate the performance with all parties involved


This training course is split into two modules:

MODULE I - Maintenance & Reliability Best Practices

MODULE II - Maintenance Contracting & Outsourcing

Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a 2-week training course.


By the end of this Maintenance Strategy Development and Cost Effective Implementation training course delegates will be able to:

  • Understand the concepts of costs, capital, profit and ROI
  • Understand the cost impact of unanticipated failure
  • Apply proactive policies to reduce future maintenance costs
  • Structure and analyse failure data to reduce repetitive failures
  • Identify root causes of unanticipated failure costs
  • Reduce resource costs through efficient work management practices
  • Decide rationally what maintenance activities to outsource and what not
  • Use the features, functions and benefits of lean maintenance contracts
  • Use the most applicable type of maintenance contracts (incl. Service Level Agreements) and when/how to apply them
  • Define service levels and monitor the contractor performance
  • Develop and negotiate a maintenance contract
  • Recognize the pitfalls
  • Evaluate the delivered performance of all parties involved
  • Implement maintenance contract management

Training Methodology

This Maintenance Strategy Development and Cost Effective Implementation training course is a combination of instructor lead topic areas and class discussions. This training course will be conducted along interactive workshop principles. Experiences from different areas will be discussed. There will be many opportunities for discussion and sharing experiences.

Organisational Impact

The organisation will:

  • Gain an understanding of the sources of maintenance costs
  • Be able to focus its resources on the events that contribute most to costs
  • Gather and structure failure data in a meaningful way
  • Eliminate defects that are driving costs
  • Understand how to outsource maintenance activities in a professional way
  • Be able to apply proper maintenance contracts very fast
  • Get instruments to improve maintenance contract management in both short as well as long term
  • Will get the most out of the maintenance contracts
  • Avoid potential pitfalls regarding developing and managing maintenance contracts
  • Save time, money and irritation

Personal Impact

By attending this Maintenance Strategy Development and Cost Effective Implementation training course, the participants will be able to:

  • Understand the behaviour and events that are driving costs
  • Understand how poor reliability is a major factor in the cost equation
  • Implement a PM program to improve reliability
  • Implement root cause analysis to eliminate defects
  • Apply best practice work management to ensure early detection and correction of defects
  • Gain understanding and practical insight of outsourcing and contracting aspects
  • Improve the level of personal knowledge
  • Be more professional in contracting processes and negotiations
  • Work more effectively by applying the right approach
  • Add value for themselves
  • Plan and develop a future career


This GLOMACS Maintenance Strategy Development and Cost Effective Implementation training course is suitable to a wide range of professionals, but will greatly benefit:

  • Planners
  • Supervisors
  • Engineers
  • Reliability Engineers
  • Maintenance Team Leaders and Managers
  • Operations Team Leaders and Managers
  • All Professionals involved in procurement and supply chain management
  • All Professionals negotiating, managing and verifying maintenance contracts
  • Teams who have been assigned the responsibility of establishing a maintenance contract will find it extremely useful to attend this training course as a unit
  • Anyone who wishes to update themselves on Maintenance Contracts & Outsourcing
Course Outline
Module 1: Maintenance & Reliability Best Practices


Equipment Life-cycle Cost Introduction

  • Definitions of Reliability, Maintenance & Asset Management
  • The Concept of Costs, Capital, Profits and Return On Investment
  • The Asset Healthcare Model
  • Key Areas of Asset Management
  • Open Discussion Sessions


Cost Factors and Causes

  • The Real Cost of Unanticipated Failure
  • Asset Performance Standards
  • The Forms of Asset Failure and Degradation
  • The Causes and Nature of Asset Failure and Degradation
  • The Effects, Cost and Risks of Asset Degradation


Breaking the Cycle of Degradation and Costs

  • Programmed Maintenance
  • Programmed Maintenance Intervals
  • Condition-based Maintenance Intervals
  • Implementing Optimised PM Programs
  • Optimizing Spares to Support the Maintenance Program


Cost Reduction through Defect Elimination

  • Failure Data Collection and Analysis
  • The Impact of Chronic Failures vs. Intermittent Failures
  • Focus Improvement through Pareto Analysis
  • Quantify losses in Life Cycle Terms
  • Rigorous Root Cause Analysis Techniques
  • Discussion of Software and Templates to Support Analysis


Work Management converts Strategy to Practice

  • Work Identification and Defect Reporting
  • The Importance of Backlog
  • Planning for Quality and Reliability
  • Capacity Planning
  • Scheduling for Efficiency
  • Work Logistics and Preparation
  • Checklists and Practical Aspects Work Quality Control
  • Final Discussion and Evaluation
Module 2: Maintenance Contracting & Outsourcing


Outsourcing Considerations

  • Introduction
  • Asset Management - The Business Impact of Maintenance
  • Considerations in Outsourcing Maintenance – What to outsource and what not?
  • Risks Involved


Maintenance Contracts

  • Maintenance Contract Types
  • Parties Involved
  • The Tendering Process – Modern Ways of Tendering
  • Choosing the Right Contractor
  • Costing the Service
  • Defining Key Performance Indicators to Monitor the Performance of All Parties Involved
  • Use of Balanced Scorecard with Performance Contracts


Developing the Maintenance Contract

  • Vendor Management
  • The Contracting Cycle
  • Assemble a Team
  • Assess, Determine and Specify the Required Service Levels
  • Writing the Contract – Contents of a Maintenance Contract
  • Implementing Contract Management – How to make it work? (Performance Management)
  • Periodic Evaluation & Improvement


Grounding and Negotiating the Contract

  • Expectations about Availability, Reliability and Costs
  • The Extensive Preventive Maintenance Schedule – “tricks” of Maintenance Contractors
  • The Seven Steps to Develop a Risk Based Maintenance Concept
  • Using the Maintenance Concept to Negotiate More Effectively Lean Maintenance Contracts
  • Negotiating the Contract – negotiation ploys
  • Negotiating the Contract – negotiation tactics
  • Negotiating Tips

DAY 10

Final Workshop

  • Development of a Maintenance Contract in Groups
  • Defining the Requirements and Service Levels
  • Develop the Offer
  • Selection Criteria
  • Presenting the Bid
  • Closing the Contract
  • Evaluation of Results
  • Wrap-up
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
  • Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Providers and Associations

Endorsed Education Provider

  • Quality Logo
  • Quality Logo

GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

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