| Date | Venue | Fees | |
|---|---|---|---|
| 02 - 06 Nov 2026 | London - UK | $ 5,950 | |
| 05 - 09 Apr 2027 | Amsterdam - The Netherlands | $ 5,950 | |
| 02 - 06 Aug 2027 | Barcelona - Spain | $ 5,950 | |
| 01 - 05 Nov 2027 | London - UK | $ 5,950 |
Introduction
Banking and financial services operations face a distinctive combination of pressures: relentless cost discipline, intense regulatory scrutiny, rising customer expectations, and aggressive digital disruption. This GLOMACS Operational Excellence for Banking and Financial Services training course applies Lean, Six Sigma, and process management specifically to retail banking, corporate banking, wealth management, insurance, and capital markets operations — equipping delegates to lead improvement programmes that satisfy regulators, delight customers, and protect margins.
Objectives
By the end of this Operational Excellence for Banking and Financial Services training course, participants will be able to:
- Adapt OPEX methodologies to banking and financial services contexts
- Map and improve customer journeys — onboarding, lending, claims, and servicing
- Embed compliance and control into improved processes by design
- Apply Lean to back-office, middle-office, and operations functions
- Use process mining and automation appropriately in financial services
- Lead transformation programmes balancing cost, customer, and compliance
Training Methodology
The Operational Excellence for Banking and Financial Services training course draws on financial services case studies including retail bank transformations, claims processing improvements, KYC and AML process redesign, and digital onboarding journeys. Workshop exercises use real anonymised process examples from across the sector.
Organisational Impact
- Faster, more accurate customer onboarding and servicing
- Lower cost-to-income through operational efficiency
- Reduced compliance breaches and regulatory findings
- Stronger customer satisfaction and Net Promoter Scores
Personal Impact
- Financial services OPEX specialisation — a premium career niche
- Ability to balance efficiency, customer experience, and compliance
- Credibility with operations, risk, and compliance leadership
- GLOMACS Banking and Financial Services OPEX certification
Who should Attend?
This GLOMACS Operational Excellence for Banking and Financial Services training course is suitable for a wide range of professionals, but will particularly benefit:
- Banking and insurance operations leaders
- Heads of Customer Experience and Customer Operations
- Compliance, AML, and KYC operations managers
- Continuous Improvement and Transformation teams in financial institutions
- Process and business analysts in banking and insurance
Financial Services OPEX Foundations
- Why banking operations are different
- The cost-customer-compliance triangle
- Lessons from leading financial services transformations
- Customer journey thinking in regulated environments
Lean and Six Sigma in Banking Operations
- Back-office process redesign — settlements, reconciliations, exceptions
- Lending and underwriting flow
- Insurance claims processing
- Workshop: applying DMAIC to a banking process
Customer Journeys and Digital Onboarding
- End-to-end customer onboarding redesign
- KYC, AML, and customer due diligence streamlining
- Digital channels and channel orchestration
- Workshop: redesigning a customer onboarding journey
Compliance by Design and Process Governance
- Embedding controls into process design, not after the fact
- Three Lines of Defence and process ownership
- Process mining for regulatory assurance
- Operational risk and OPEX integration
Transformation and the Digital Future
- Automation, RPA, and AI in financial services operations
- Building the OPEX transformation roadmap
- Talent, culture, and the future of banking operations
- Final presentations and certification
- Upon successful completion of this training course, GLOMACS Certificate will be awarded to the delegates. Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance
Endorsed Education Provider
