Operational Excellence for Banking and Financial Services
An Interactive 5-Day Training Course

Operational Excellence for Banking and Financial Services

Streamline Operations, Strengthen Compliance, and Deliver Frictionless Customer Experiences

NASBA
Classroom Schedule
Date Venue Fees
02 - 06 Nov 2026 London $ 5,950
05 - 09 Apr 2027 Amsterdam $ 5,950
02 - 06 Aug 2027 Barcelona $ 5,950
01 - 05 Nov 2027 London $ 5,950

Introduction

Banking and financial services operations face a distinctive combination of pressures: relentless cost discipline, intense regulatory scrutiny, rising customer expectations, and aggressive digital disruption. This GLOMACS Operational Excellence for Banking and Financial Services training course applies Lean, Six Sigma, and process management specifically to retail banking, corporate banking, wealth management, insurance, and capital markets operations — equipping delegates to lead improvement programmes that satisfy regulators, delight customers, and protect margins.

Objectives

By the end of this Operational Excellence for Banking and Financial Services training course, participants will be able to:

  • Adapt OPEX methodologies to banking and financial services contexts
  • Map and improve customer journeys — onboarding, lending, claims, and servicing
  • Embed compliance and control into improved processes by design
  • Apply Lean to back-office, middle-office, and operations functions
  • Use process mining and automation appropriately in financial services
  • Lead transformation programmes balancing cost, customer, and compliance

Training Methodology

The Operational Excellence for Banking and Financial Services training course draws on financial services case studies including retail bank transformations, claims processing improvements, KYC and AML process redesign, and digital onboarding journeys. Workshop exercises use real anonymised process examples from across the sector.

Organisational Impact

  • Faster, more accurate customer onboarding and servicing
  • Lower cost-to-income through operational efficiency
  • Reduced compliance breaches and regulatory findings
  • Stronger customer satisfaction and Net Promoter Scores

Personal Impact

  • Financial services OPEX specialisation — a premium career niche
  • Ability to balance efficiency, customer experience, and compliance
  • Credibility with operations, risk, and compliance leadership
  • GLOMACS Banking and Financial Services OPEX certification

Who should Attend?

This GLOMACS Operational Excellence for Banking and Financial Services training course is suitable for a wide range of professionals, but will particularly benefit:

  • Banking and insurance operations leaders
  • Heads of Customer Experience and Customer Operations
  • Compliance, AML, and KYC operations managers
  • Continuous Improvement and Transformation teams in financial institutions
  • Process and business analysts in banking and insurance
Course Outline
Day 1

Financial Services OPEX Foundations

  • Why banking operations are different
  • The cost-customer-compliance triangle
  • Lessons from leading financial services transformations
  • Customer journey thinking in regulated environments
Day 2

Lean and Six Sigma in Banking Operations

  • Back-office process redesign — settlements, reconciliations, exceptions
  • Lending and underwriting flow
  • Insurance claims processing
  • Workshop: applying DMAIC to a banking process
Day 3

Customer Journeys and Digital Onboarding

  • End-to-end customer onboarding redesign
  • KYC, AML, and customer due diligence streamlining
  • Digital channels and channel orchestration
  • Workshop: redesigning a customer onboarding journey
Day 4

Compliance by Design and Process Governance

  • Embedding controls into process design, not after the fact
  • Three Lines of Defence and process ownership
  • Process mining for regulatory assurance
  • Operational risk and OPEX integration
Day 5

Transformation and the Digital Future

  • Automation, RPA, and AI in financial services operations
  • Building the OPEX transformation roadmap
  • Talent, culture, and the future of banking operations
  • Final presentations and certification
Certificates
  • Upon successful completion of this training course, GLOMACS Certificate will be awarded to the delegates. Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance
Providers

Endorsed Education Provider

NASBA
Options & Brochure
Related Categories
Operational Excellence Quality & Audit Banking & Financial Regulation
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Frequently Asked Question
For detailed information about specific courses, including course content, schedules, and instructors, you can visit our website or contact our customer service team. They will be happy to provide all the information you need to make an informed decision.
Our courses are structured to provide a balanced mix of theory and practical application. They typically include presentations, case studies, group discussions, hands-on activities, and interactive Q&A sessions to maximize learning outcomes.

Yes, upon successful completion of any of our training courses, GLOMACS Certificate will be awarded to the delegates. This certificate is a valuable addition to your professional portfolio and is recognized across various industries.

Yes, GLOMACS provides customized training solutions tailored to meet the specific needs of organizations. We work closely with companies to design bespoke training courses that address their unique challenges and objectives.
You can register for a GLOMACS training course by visiting our website, selecting the course of your choice, and following the simple registration process. You can also contact our support team for assistance with the registration process.
GLOMACS offers both online and in-person training options. You can choose from interactive virtual sessions or attend one of our globally located in-person training courses. The flexibility ensures that learning fits your schedule and preferences.
Attending a GLOMACS training course offers numerous benefits, including enhanced professional skills, increased employability, industry-recognized certification, networking opportunities with peers and experts, and the chance to apply practical knowledge directly to your workplace.
GLOMACS is a globally recognized leader in professional training and development, with a reputation for delivering high-quality, results-driven training courses. We offer a broad spectrum of training courses taught by expert trainers, flexible delivery options (both online and in-person), and accredited certifications that add real value to your career.
Related Categories
Operational Excellence
Operational Excellence
 Quality & Audit
Quality & Audit
 Banking & Financial Regulation
Banking & Financial Regulation

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