Operational Excellence in Crisis Management and
Contingency Planning

INTRODUCTION

In today's rapidly changing world, organizations face a wide array of potential crises, ranging from natural disasters to cyber-attacks and pandemics.

During a crisis, effective leadership and decision-making are paramount. This training course provides participants with the tools and strategies to lead confidently and decisively in high-pressure situations. By understanding crisis management frameworks and developing response plans, individuals and teams can navigate crises with agility and minimize negative consequences.

Contingency planning is essential for maintaining business continuity during crises. By identifying critical business functions and dependencies, organizations can prioritize resources and efforts to ensure the continuity of operations. This training course teaches participants how to develop robust contingency plans, including communication strategies and supply chain resilience measures, to minimize disruptions and preserve business continuity.

Post-crisis evaluation and continuous improvement are vital aspects of effective crisis management. By conducting thorough post-mortems and lessons learned sessions, organizations can identify areas for improvement and implement corrective actions to strengthen their crisis management capabilities.

Operational Excellence in Crisis Management and Contingency Planning is essential for organizations seeking to thrive in an unpredictable environment. By investing in the knowledge and skills necessary to anticipate, prepare for, and respond effectively to crises, organizations can minimize disruptions, protect their assets and stakeholders, and maintain a competitive edge in today's dynamic business landscape.

This GLOMACS Operational Excellence in Crisis Management and Contingency Planning training course will feature:

• Exercising leadership under emergency and crisis situations
• Assessing, prioritizing risks and threats before, during, and after a crisis
• Making decisions quickly and efficiently and knowing when and how to involve others and to delegate effectively
• Communicating and collaborating with legal and government authorities, media, and other agencies and organisations
• Conducting emergency and crisis management operations

Objectives

By the end of this Operational Excellence in Crisis Management and Contingency Planning training course, participants will be able to:

• Understand individual and collective psychology and organisational dynamics in crises and emergencies
• Analyse and make rational decisions in before, during and after crises and emergencies
• Lead teams and organisations in crises and emergencies
• Solve problems and manage crises and emergencies
• Understand and apply ethical factors in crisis and emergency leadership

Training Methodology

This dynamic training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented.

This fully participative and enjoyable training course will enhance your leadership capabilities through assessments, syndicate role playing, group discussions, crisis communication skills and team problem solving challenges. Training course materials such as exercises, check-lists, formats and templates will be included and will be of use to you and your team on your return to your office.

Organisational Impact

The training course on Operational Excellence in Crisis Management and Contingency Planning is designed to equip individuals with a range of competencies that are crucial for effectively managing and leading during challenging and unpredictable circumstances.

Here are some key competencies that are developed with this training course:

• Crisis Management Skills:
• Decision-Making Under Pressure:
• Risk Assessment and Mitigation:
• Effective Communication:
• Leadership in Crisis:
• Team Coordination and Collaboration:.
• Ethical Decision-Making:
• Resource Management:
• Learning from Crises:
• Public Relations and Stakeholder Management:
• Legal and Regulatory Compliance:
• Technological Proficiency

These competencies collectively contribute to a well-rounded skill set that enables individuals to lead and make informed decisions in the complex and dynamic environment of crisis and emergency situations.

Personal Impact

This training course on Operational Excellence in Crisis Management and Contingency Planning aims to achieve various behavioural outcomes in individuals who undergo the training. These outcomes are observable changes in behaviour that reflect the development of specific skills and qualities required to effectively lead and make decisions during crises.

Here are some key behavioural outcomes associated with this training course:

• Calmness Under Pressure:
• Quick and Effective Decision-Making:
• Effective and Clear Communication:
• Strategic Thinking:
• Having Adaptability and Flexibility:
• Fostering Team Collaboration:
• Ethical Leadership in crisis:
• Resilience and Persistence during Crisis:
• Resource Optimization:
• Legal and Regulatory Compliance:
• Building on Public Relations Skills

These behavioural outcomes collectively contribute to the development of leaders who are well-equipped to navigate and lead during challenging and uncertain situations, fostering a positive impact on both their teams and the broader community.

WHO SHOULD ATTEND?

Anyone who find themselves responsible for leading on, or implementing Crisis Management, Emergency Response and Business Continuity/Recovery mechanisms.

This GLOMACS Operational Excellence in Crisis Management and Contingency Planning training course is suitable to a wide range of professionals but will greatly benefit:

•  Fire Management Professionals
• Security Management Professionals
• Policing and Military Professionals
• Health, Safety and Environment personnel
• Operation, Asset and Facility Professionals
• Risk, Marketing and Insurance Professionals
• Designated Incident, Emergency and Crisis Response Professionals
• Line Managers and Supervisors and other professionals wishing to appraise their comprehension of Emergency Response
• Professionals who have been allocated crisis management tasks yet have had insufficient time to devote to the subject