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Course Schedule
Classroom Sessions:
Date Venue Fees
29 Apr - 03 May 2024 Al Ain - UAE $5,950
Course Description


In today's rapidly changing world, organizations face a wide array of potential crises, ranging from natural disasters to cyber-attacks and pandemics.

During a crisis, effective leadership and decision-making are paramount. This training course provides participants with the tools and strategies to lead confidently and decisively in high-pressure situations. By understanding crisis management frameworks and developing response plans, individuals and teams can navigate crises with agility and minimize negative consequences.

Contingency planning is essential for maintaining business continuity during crises. By identifying critical business functions and dependencies, organizations can prioritize resources and efforts to ensure the continuity of operations. This training course teaches participants how to develop robust contingency plans, including communication strategies and supply chain resilience measures, to minimize disruptions and preserve business continuity.

Post-crisis evaluation and continuous improvement are vital aspects of effective crisis management. By conducting thorough post-mortems and lessons learned sessions, organizations can identify areas for improvement and implement corrective actions to strengthen their crisis management capabilities.

Operational Excellence in Crisis Management and Contingency Planning is essential for organizations seeking to thrive in an unpredictable environment. By investing in the knowledge and skills necessary to anticipate, prepare for, and respond effectively to crises, organizations can minimize disruptions, protect their assets and stakeholders, and maintain a competitive edge in today's dynamic business landscape.

This GLOMACS Operational Excellence in Crisis Management and Contingency Planning training course will feature:

  • Exercising leadership under emergency and crisis situations
  • Assessing, prioritizing risks and threats before, during, and after a crisis
  • Making decisions quickly and efficiently and knowing when and how to involve others and to delegate effectively
  • Communicating and collaborating with legal and government authorities, media, and other agencies and organisations
  • Conducting emergency and crisis management operations


By the end of this Operational Excellence in Crisis Management and Contingency Planning training course, participants will be able to:

  • Understand individual and collective psychology and organisational dynamics in crises and emergencies
  • Analyse and make rational decisions in before, during and after crises and emergencies
  • Lead teams and organisations in crises and emergencies
  • Solve problems and manage crises and emergencies
  • Understand and apply ethical factors in crisis and emergency leadership

Training Methodology

This dynamic training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented.

This fully participative and enjoyable training course will enhance your leadership capabilities through assessments, syndicate role playing, group discussions, crisis communication skills and team problem solving challenges. Training course materials such as exercises, check-lists, formats and templates will be included and will be of use to you and your team on your return to your office.

Organisational Impact

The training course on Operational Excellence in Crisis Management and Contingency Planning is designed to equip individuals with a range of competencies that are crucial for effectively managing and leading during challenging and unpredictable circumstances.

Here are some key competencies that are developed with this training course:

  • Crisis Management Skills:
  • Decision-Making Under Pressure:
  • Risk Assessment and Mitigation:
  • Effective Communication:
  • Leadership in Crisis:
  • Team Coordination and Collaboration:.
  • Ethical Decision-Making:
  • Resource Management:
  • Learning from Crises:
  • Public Relations and Stakeholder Management:
  • Legal and Regulatory Compliance:
  • Technological Proficiency

These competencies collectively contribute to a well-rounded skill set that enables individuals to lead and make informed decisions in the complex and dynamic environment of crisis and emergency situations.

Personal Impact

This training course on Operational Excellence in Crisis Management and Contingency Planning aims to achieve various behavioural outcomes in individuals who undergo the training. These outcomes are observable changes in behaviour that reflect the development of specific skills and qualities required to effectively lead and make decisions during crises.

Here are some key behavioural outcomes associated with this training course:

  • Calmness Under Pressure:
  • Quick and Effective Decision-Making:
  • Effective and Clear Communication:
  • Strategic Thinking:
  • Having Adaptability and Flexibility:
  • Fostering Team Collaboration:
  • Ethical Leadership in crisis:
  • Resilience and Persistence during Crisis:
  • Resource Optimization:
  • Legal and Regulatory Compliance:
  • Building on Public Relations Skills

These behavioural outcomes collectively contribute to the development of leaders who are well-equipped to navigate and lead during challenging and uncertain situations, fostering a positive impact on both their teams and the broader community.


Anyone who find themselves responsible for leading on, or implementing Crisis Management, Emergency Response and Business Continuity/Recovery mechanisms.

This GLOMACS Operational Excellence in Crisis Management and Contingency Planning training course is suitable to a wide range of professionals but will greatly benefit:

  •  Fire Management Professionals
  • Security Management Professionals
  • Policing and Military Professionals
  • Health, Safety and Environment personnel
  • Operation, Asset and Facility Professionals
  • Risk, Marketing and Insurance Professionals
  • Designated Incident, Emergency and Crisis Response Professionals
  • Line Managers and Supervisors and other professionals wishing to appraise their comprehension of Emergency Response
  • Professionals who have been allocated crisis management tasks yet have had insufficient time to devote to the subject
Course Outline


Understanding Crisis Management

  • Defining crisis and its implications for organizations.
  • Introduction to crisis management frameworks.
  • Understanding the phases of crisis management: Preparedness, Response, Recovery, and Mitigation.
  • Identifying potential crises and assessing organizational vulnerabilities.
  • Conducting risk assessments and scenario planning exercises.


Developing Contingency Plans

  • Components of a comprehensive contingency plan.
  • Roles and responsibilities within a contingency planning team.
  • Conducting a BIA to prioritize critical business functions.
  • Identifying dependencies and interdependencies.
  • Designing response strategies for various crisis scenarios.
  • Creating communication plans and escalation procedures.


Implementing Contingency Plans

  • Types of contingency plan exercises.
  • Conducting drills to validate plan effectiveness.
  • Principles of effective crisis communication.
  • Crafting messages for different stakeholders and media channels.
  • Assessing and strengthening supply chain resilience.
  • Collaborating with suppliers and partners for continuity.


Leading Through Crisis

  • Characteristics of effective crisis leaders.
  • Leading with empathy and decisiveness.
  • Recognizing and addressing stressors during crises.
  • Implementing strategies for self-care and resilience.
  • Techniques for making sound decisions in high-pressure situations.
  • Avoiding common decision-making pitfalls


Continuous Improvement and Adaptation

  • Conducting post-mortems and lessons learned sessions.
  • Using feedback to improve crisis management processes.
  • Fostering a proactive approach to crisis management within the organization.
  • Engaging employees in training and awareness programs.
  • Anticipating and preparing for future crises.
  • Incorporating feedback and new learnings into contingency plans.
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
  • Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Providers and Associations

Endorsed Education Provider

  • Quality Logo

GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

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