| Date | Venue | Fees | |
|---|---|---|---|
| 02 - 06 Nov 2026 | London - UK | $ 5,950 | |
| 14 - 18 Dec 2026 | Dubai - UAE | $ 5,950 | |
| 03 - 07 May 2027 | Dubai - UAE | $ 5,950 | |
| 01 - 05 Nov 2027 | London - UK | $ 5,950 | |
| 13 - 17 Dec 2027 | Dubai - UAE | $ 5,950 |
Introduction
This GLOMACS Operational Process Design and Improvement training course equips professionals with advanced techniques for designing and improving operational processes to enhance performance, reduce inefficiencies, and deliver value. It focuses on process-centric thinking to support organisational agility and customer satisfaction.
Participants will gain practical tools and methodologies to map, analyse, redesign, and optimise business processes for maximum impact. The training course addresses both strategic and tactical aspects of operational excellence, making it essential for leaders driving transformation.
This Operational Process Design and Improvement training course will highlight:
- End-to-end process design fundamentals and best practices
- Analytical techniques for diagnosing process inefficiencies
- Tools for process mapping, modelling, and redesign
- Application of Lean and continuous improvement principles
- Measuring and sustaining improved process performance
Objectives
At the end of this Operational Process Design and Improvement training course, you will learn to:
- Understand the key principles of operational process design
- Apply diagnostic tools to analyse current workflows
- Redesign processes to align with organisational goals
- Improve process efficiency using Lean and improvement tools
- Implement performance measures to sustain gains
Training Methodology
This training course uses a mix of instructor-led presentations, hands-on exercises, group discussions, and real-life process case applications.
Organisational Impact
By sending participants to this Operational Process Design and Improvement training course, your organisation will:
- Streamline core processes to improve productivity
- Reduce operational waste and unnecessary costs
- Enhance responsiveness to customer and market needs
- Improve consistency and quality of output
- Foster a culture of continuous process improvement
- Enable transformation through structured process design
Personal Impact
Participants will gain the ability to:
- Map and analyse business processes with clarity
- Design efficient and effective process improvements
- Use structured tools to drive operational change
- Link process thinking with strategic performance goals
- Collaborate across functions for process alignment
- Position themselves as key contributors to innovation
Who should Attend?
This GLOMACS Operational Process Design and Improvement training course is ideal for professionals responsible for operations, efficiency, and process improvements, including:
- Operations and Process Managers
- Business Analysts and Process Designers
- Quality and Continuous Improvement Leaders
- Transformation and Change Agents
- Department Heads and Functional Managers
Understanding Process Design and Performance
- Introduction to process thinking and value creation
- Key components of operational process design
- Process performance indicators and metrics
- Types of processes: core, support, and management
- Defining process scope and boundaries
- Value chain and process architecture
- Case examples of successful process design
Process Mapping and Analytical Tools
- Process documentation techniques (SIPOC, flowcharts)
- Tools for capturing current state processes
- Process analysis for identifying bottlenecks
- Root cause analysis for underperformance
- Assessing cycle time, cost, and quality factors
- Swimlane diagrams and cross-functional mapping
- Using data for process insight and decision-making
Process Redesign and Lean Principles
- Principles of Lean process improvement
- Identifying and eliminating waste (TIMWOOD)
- Redesign approaches for future-state processes
- Error-proofing and simplification strategies
- Balancing efficiency with flexibility
- Customer-centric process design
- Selecting improvement opportunities and priorities
Implementation and Change Enablement
- Developing a process implementation plan
- Change management in process redesign
- Stakeholder communication and alignment
- Piloting and scaling improved processes
- Training and support systems
- Creating a process governance structure
- Addressing resistance and maintaining engagement
Measuring, Sustaining, and Innovating Processes
- Establishing performance measurement systems
- Process dashboards and visual management
- Auditing and continuous monitoring practices
- Embedding continuous improvement mindsets
- Linking process innovation to strategy
- Leveraging technology for process automation
- Action planning for personal and organisational impact
- Upon successful completion of this training course, GLOMACS Certificate will be awarded to the delegates. Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance
Endorsed Education Provider
