Operational Process Design and Improvement

Introduction

This GLOMACS Operational Process Design and Improvement training course equips professionals with advanced techniques for designing and improving operational processes to enhance performance, reduce inefficiencies, and deliver value. It focuses on process-centric thinking to support organisational agility and customer satisfaction.

Participants will gain practical tools and methodologies to map, analyse, redesign, and optimise business processes for maximum impact. The training course addresses both strategic and tactical aspects of operational excellence, making it essential for leaders driving transformation.

This Operational Process Design and Improvement training course will highlight:

• End-to-end process design fundamentals and best practices
• Analytical techniques for diagnosing process inefficiencies
• Tools for process mapping, modelling, and redesign
• Application of Lean and continuous improvement principles
• Measuring and sustaining improved process performance

Objectives

At the end of this Operational Process Design and Improvement training course, you will learn to:

• Understand the key principles of operational process design
• Apply diagnostic tools to analyse current workflows
• Redesign processes to align with organisational goals
• Improve process efficiency using Lean and improvement tools
• Implement performance measures to sustain gains

Training Methodology

This training course uses a mix of instructor-led presentations, hands-on exercises, group discussions, and real-life process case applications.

Organisational Impact

By sending participants to this Operational Process Design and Improvement training course, your organisation will:

• Streamline core processes to improve productivity
• Reduce operational waste and unnecessary costs
• Enhance responsiveness to customer and market needs
• Improve consistency and quality of output
• Foster a culture of continuous process improvement
• Enable transformation through structured process design

Personal Impact

Participants will gain the ability to:

• Map and analyse business processes with clarity
• Design efficient and effective process improvements
• Use structured tools to drive operational change
• Link process thinking with strategic performance goals
• Collaborate across functions for process alignment
• Position themselves as key contributors to innovation