| Date | Venue | Fees | |
|---|---|---|---|
| 16 - 20 Nov 2026 | London - UK | $ 5,950 | |
| 19 - 23 Apr 2027 | Paris - France | $ 5,950 | |
| 23 - 27 Aug 2027 | Dubai - UAE | $ 5,950 | |
| 15 - 19 Nov 2027 | London - UK | $ 5,950 |
Introduction
Healthcare is one of the most complex operational environments — high stakes, regulated, multi-disciplinary, and emotionally charged. The OPEX toolkit, properly adapted, has transformed leading hospitals from Virginia Mason to ThedaCare. This GLOMACS Operational Excellence for Healthcare training course adapts Lean, Six Sigma, and reliability science to clinical and administrative healthcare contexts, equipping delegates to improve patient outcomes, reduce harm, shorten waits, and free clinical time for patient care.
Objectives
By the end of this Operational Excellence for Healthcare training course, participants will be able to:
- Adapt Lean, Six Sigma, and reliability tools to clinical and administrative healthcare
- Improve patient flow across emergency, surgical, and outpatient pathways
- Reduce clinical error and never-events through human factors design
- Apply value stream mapping to end-to-end patient journeys
- Embed daily management and improvement huddles in clinical teams
- Build healthcare-specific performance and quality dashboards
Training Methodology
The training course draws on real healthcare case studies including Virginia Mason Production System, ThedaCare, NHS examples, and GCC hospital transformations. Workshop exercises use patient flow simulations, A3 problem-solving, and clinical huddle design.
Organisational Impact
- Shorter waits, reduced length of stay, and improved patient experience
- Lower clinical error rates and stronger safety culture
- Higher staff engagement and reduced burnout
- Stronger financial performance through reduced waste and rework
Personal Impact
- Specialised healthcare OPEX capability — a fast-growing field
- Ability to bridge clinical and operational worlds
- Strong career pathway in healthcare quality and transformation
- GLOMACS Healthcare Operational Excellence certification
Who should Attend?
This GLOMACS Operational Excellence for Healthcare training course is suitable for a wide range of professionals, but will particularly benefit:
- Hospital and clinic operations directors
- Clinical leaders, medical directors, and senior nursing leaders
- Healthcare quality, safety, and risk managers
- Healthcare transformation and improvement specialists
- Pharmacy, laboratory, and diagnostic services leaders
Healthcare OPEX Foundations
- Why healthcare is different — and where OPEX still applies
- Lessons from Virginia Mason, ThedaCare, and Toyota
- The clinical-operational interface
- Patient-centric value definition
Patient Flow and Capacity
- Emergency department flow and the four-hour standard
- Surgical pathway optimisation and theatre utilisation
- Outpatient and clinic flow improvement
- Bed management and length-of-stay reduction
Quality, Safety, and Reliability
- Human factors and error in clinical settings
- Reliability science and never-events
- Root cause analysis for adverse events
- Designing high-reliability clinical processes
Daily Management and Improvement
- Clinical huddles and daily management boards
- A3 problem-solving for clinical teams
- Engaging physicians in improvement work
- Workshop: designing a clinical improvement huddle
Transformation, Governance, and Sustainability
- Healthcare-specific performance and quality dashboards
- Regulatory and accreditation integration (JCI and equivalents)
- Sustaining improvement in clinical cultures
- Final presentations and certification
- Upon successful completion of this training course, GLOMACS Certificate will be awarded to the delegates. Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance
Endorsed Education Provider
