Operational Excellence for Healthcare
An Interactive 5-Day Training Course

Operational Excellence for Healthcare

Improve Patient Outcomes, Reduce Clinical Risk, and Eliminate Waste Across Healthcare Operations

NASBA
Classroom Schedule
Date Venue Fees
16 - 20 Nov 2026 London $ 5,950
19 - 23 Apr 2027 Paris $ 5,950
23 - 27 Aug 2027 Dubai $ 5,950
15 - 19 Nov 2027 London $ 5,950

Introduction

Healthcare is one of the most complex operational environments — high stakes, regulated, multi-disciplinary, and emotionally charged. The OPEX toolkit, properly adapted, has transformed leading hospitals from Virginia Mason to ThedaCare. This GLOMACS Operational Excellence for Healthcare training course adapts Lean, Six Sigma, and reliability science to clinical and administrative healthcare contexts, equipping delegates to improve patient outcomes, reduce harm, shorten waits, and free clinical time for patient care.

Objectives

By the end of this Operational Excellence for Healthcare training course, participants will be able to:

  • Adapt Lean, Six Sigma, and reliability tools to clinical and administrative healthcare
  • Improve patient flow across emergency, surgical, and outpatient pathways
  • Reduce clinical error and never-events through human factors design
  • Apply value stream mapping to end-to-end patient journeys
  • Embed daily management and improvement huddles in clinical teams
  • Build healthcare-specific performance and quality dashboards

Training Methodology

The training course draws on real healthcare case studies including Virginia Mason Production System, ThedaCare, NHS examples, and GCC hospital transformations. Workshop exercises use patient flow simulations, A3 problem-solving, and clinical huddle design.

Organisational Impact

  • Shorter waits, reduced length of stay, and improved patient experience
  • Lower clinical error rates and stronger safety culture
  • Higher staff engagement and reduced burnout
  • Stronger financial performance through reduced waste and rework

Personal Impact

  • Specialised healthcare OPEX capability — a fast-growing field
  • Ability to bridge clinical and operational worlds
  • Strong career pathway in healthcare quality and transformation
  • GLOMACS Healthcare Operational Excellence certification

Who should Attend?

This GLOMACS Operational Excellence for Healthcare training course is suitable for a wide range of professionals, but will particularly benefit:

  • Hospital and clinic operations directors
  • Clinical leaders, medical directors, and senior nursing leaders
  • Healthcare quality, safety, and risk managers
  • Healthcare transformation and improvement specialists
  • Pharmacy, laboratory, and diagnostic services leaders
Course Outline
Day 1

Healthcare OPEX Foundations

  • Why healthcare is different — and where OPEX still applies
  • Lessons from Virginia Mason, ThedaCare, and Toyota
  • The clinical-operational interface
  • Patient-centric value definition
Day 2

Patient Flow and Capacity

  • Emergency department flow and the four-hour standard
  • Surgical pathway optimisation and theatre utilisation
  • Outpatient and clinic flow improvement
  • Bed management and length-of-stay reduction
Day 3

Quality, Safety, and Reliability

  • Human factors and error in clinical settings
  • Reliability science and never-events
  • Root cause analysis for adverse events
  • Designing high-reliability clinical processes
Day 4

Daily Management and Improvement

  • Clinical huddles and daily management boards
  • A3 problem-solving for clinical teams
  • Engaging physicians in improvement work
  • Workshop: designing a clinical improvement huddle
Day 5

Transformation, Governance, and Sustainability

  • Healthcare-specific performance and quality dashboards
  • Regulatory and accreditation integration (JCI and equivalents)
  • Sustaining improvement in clinical cultures
  • Final presentations and certification
Certificates
  • Upon successful completion of this training course, GLOMACS Certificate will be awarded to the delegates. Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance
Providers

Endorsed Education Provider

NASBA
Options & Brochure
Related Categories
Operational Excellence Quality & Audit Healthcare Management
Related Courses

Business Excellence Strategy Development and Implementation

5 - Day Training

This GLOMACS Business Excellence Strategy Development and Implementation training course offers a comprehensive roadmap for developing, executing, and sustaining business excellence strategies across...

View Course

Operational Excellence through Lean Six Sigma

5 - Day Training

Operational Excellence is about pursuing and achieving outstanding performance in meeting the needs, expectations and purposes of all the organisation’s key stakeholders. It’s about a sustained...

View Course

Business Requirements Analysis and Technical Documentation

5 - Day Training

This Business Requirements Analysis and Technical Documentation training course is designed to equip professionals with essential skills to effectively capture, analyse, and document business...

View Course

Business Process Management (BPM) Methodologies and Tools

5 - Day Training

This GLOMACS Business Process Management (BPM) Methodologies and Tools training course is designed to provide professionals with comprehensive knowledge of BPM methodologies and tools essential for...

View Course
Frequently Asked Question
For detailed information about specific courses, including course content, schedules, and instructors, you can visit our website or contact our customer service team. They will be happy to provide all the information you need to make an informed decision.
Our courses are structured to provide a balanced mix of theory and practical application. They typically include presentations, case studies, group discussions, hands-on activities, and interactive Q&A sessions to maximize learning outcomes.

Yes, upon successful completion of any of our training courses, GLOMACS Certificate will be awarded to the delegates. This certificate is a valuable addition to your professional portfolio and is recognized across various industries.

Yes, GLOMACS provides customized training solutions tailored to meet the specific needs of organizations. We work closely with companies to design bespoke training courses that address their unique challenges and objectives.
You can register for a GLOMACS training course by visiting our website, selecting the course of your choice, and following the simple registration process. You can also contact our support team for assistance with the registration process.
GLOMACS offers both online and in-person training options. You can choose from interactive virtual sessions or attend one of our globally located in-person training courses. The flexibility ensures that learning fits your schedule and preferences.
Attending a GLOMACS training course offers numerous benefits, including enhanced professional skills, increased employability, industry-recognized certification, networking opportunities with peers and experts, and the chance to apply practical knowledge directly to your workplace.
GLOMACS is a globally recognized leader in professional training and development, with a reputation for delivering high-quality, results-driven training courses. We offer a broad spectrum of training courses taught by expert trainers, flexible delivery options (both online and in-person), and accredited certifications that add real value to your career.
Related Categories
Operational Excellence
Operational Excellence
 Quality & Audit
Quality & Audit
 Healthcare Management
Healthcare Management

Training Venues

Browse our complete list of training venues

Training Categories

Browse our complete list of training categories