Operational Excellence for the Public Sector
An Interactive 5-Day Training Course

Operational Excellence for the Public Sector

Drive Government Reform, Citizen Service Excellence, and National Transformation Outcomes

NASBA
Classroom Schedule
Date Venue Fees
23 - 27 Nov 2026 London $ 5,950
24 - 28 May 2027 Dubai $ 5,950
06 - 10 Sep 2027 Amsterdam $ 5,950
22 - 26 Nov 2027 London $ 5,950

Introduction

Governments and public sector organisations face a unique Operational Excellence challenge: deliver more for citizens, with greater accountability, under intense public scrutiny, and often without the levers of private-sector commercial pressure. This GLOMACS Operational Excellence for the Public Sector training course adapts the OPEX toolkit to the public sector context, drawing on Saudi Vision 2030 and comparable transformation programmes to show how Lean, Six Sigma, and continuous improvement deliver real reform outcomes in ministries, regulators, and government service organisations.

Objectives

By the end of this Operational Excellence for the Public Sector training course, participants will be able to:

  • Adapt Lean and Six Sigma tools to public sector and ministry contexts
  • Map and improve citizen-facing service journeys
  • Apply OPEX to reform programmes such as Saudi Vision 2030 pillars
  • Build performance measurement systems aligned with public accountability
  • Lead change in stakeholder-rich, politically sensitive environments
  • Embed citizen-centric design into operational improvement

Training Methodology

The Operational Excellence for the Public Sector training course is built around public sector case studies including Saudi Arabia's Vision 2030 transformation, UK Government Digital Service, and Singapore's public administration reforms. Workshop exercises use citizen journey mapping, service blueprinting, and reform programme design.

Organisational Impact

  • Faster, simpler citizen services with measurable satisfaction gains
  • Stronger alignment between ministry operations and national vision
  • Reduced administrative cost and improved value-for-money
  • Stronger reform delivery track record

Personal Impact

  • Specialised public sector OPEX capability
  • Credibility in government and ministerial environments
  • Ability to translate reform vision into operational reality
  • GLOMACS Public Sector Operational Excellence certification

Who should Attend?

This GLOMACS Operational Excellence for the Public Sector training course is suitable for a wide range of professionals, but will particularly benefit:

  • Senior officials in ministries, regulators, and government service organisations
  • Vision 2030 programme leaders and Realisation Office staff
  • Public sector transformation and reform managers
  • Heads of citizen services and front-line public service operations
  • Programme directors in semi-government and PIF portfolio entities
Course Outline
Day 1

Public Sector OPEX Foundations

  • How OPEX differs in the public sector
  • National transformation programmes — Vision 2030, comparable global examples
  • Stakeholder mapping in political environments
  • Citizen-centric design principles
Day 2

Citizen Service Excellence

  • Citizen journey mapping and service blueprinting
  • Service standards, SLAs, and accountability frameworks
  • Digital service design and omnichannel delivery
  • Workshop: redesigning a citizen service journey
Day 3

Lean and Six Sigma in Government

  • Adapting DMAIC to policy implementation and regulatory operations
  • Process improvement in licensing, permits, and approvals
  • Reducing administrative burden on citizens and businesses
  • Case study: ministry process reform
Day 4

Reform Programme Design and Delivery

  • Vision 2030 programme architecture and Realisation Offices
  • Linking national KPIs to ministry operations
  • Cross-ministry coordination and shared services
  • Saudization, Tawteen, and capability development integration
Day 5

Leadership, Governance, and Sustainability

  • Leading change in political and regulatory environments
  • Public sector performance governance
  • Sustaining reform across leadership transitions
  • Final presentations and certification
Certificates
  • Upon successful completion of this training course, GLOMACS Certificate will be awarded to the delegates. Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance
Providers

Endorsed Education Provider

NASBA
Options & Brochure
Related Categories
Operational Excellence Quality & Audit Public Sector Management & Public Affairs
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Frequently Asked Question
For detailed information about specific courses, including course content, schedules, and instructors, you can visit our website or contact our customer service team. They will be happy to provide all the information you need to make an informed decision.
Our courses are structured to provide a balanced mix of theory and practical application. They typically include presentations, case studies, group discussions, hands-on activities, and interactive Q&A sessions to maximize learning outcomes.

Yes, upon successful completion of any of our training courses, GLOMACS Certificate will be awarded to the delegates. This certificate is a valuable addition to your professional portfolio and is recognized across various industries.

Yes, GLOMACS provides customized training solutions tailored to meet the specific needs of organizations. We work closely with companies to design bespoke training courses that address their unique challenges and objectives.
You can register for a GLOMACS training course by visiting our website, selecting the course of your choice, and following the simple registration process. You can also contact our support team for assistance with the registration process.
GLOMACS offers both online and in-person training options. You can choose from interactive virtual sessions or attend one of our globally located in-person training courses. The flexibility ensures that learning fits your schedule and preferences.
Attending a GLOMACS training course offers numerous benefits, including enhanced professional skills, increased employability, industry-recognized certification, networking opportunities with peers and experts, and the chance to apply practical knowledge directly to your workplace.
GLOMACS is a globally recognized leader in professional training and development, with a reputation for delivering high-quality, results-driven training courses. We offer a broad spectrum of training courses taught by expert trainers, flexible delivery options (both online and in-person), and accredited certifications that add real value to your career.
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Operational Excellence
Operational Excellence
 Quality & Audit
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 Public Sector & Public Affairs
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