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Course Schedule
Classroom Sessions:
DateVenueFees
18 - 20 Aug 2025 Casablanca - Morocco $3,900
17 - 19 Aug 2026 Casablanca - Morocco $3,950
Online Sessions:

18 - 20 Aug 2025 Online $2,950
17 - 19 Aug 2026 Online $2,950
Course Description

INTRODUCTION

Service Level Agreements are now regarded as an essential tool in devising, examining and measuring the quality of a company’s service performance. Having a monitored measurable standard maximises the efficiency of its operation and output, can incentivise employees and enhance customer experience, feeding directly in to the company’s bottom line. Using the Harvard Study Method of a rolling worked problem, this workshop will feature:

  • The Benefits of using an Internal SLA
  • What is involved in planning and writing an internal SLA?
  • Devising Measurable Monitoring Criteria
  • Creating a Methodology – from the simple to the sophisticated
  • Documenting and Using Quality Outcomes and Results

Objectives

By the end of this GLOMACS workshop, participants will be able to:

  • Plan and Draft a range of internal service level agreements
  • Articulate how quality SLAs should be used by a company in service performance management
  • Negotiate service level agreements with internal suppliers
  • Document appropriate quality outcomes from service contracts
  • Evaluate the likely results from service performance frameworks

Training Methodology

This GLOMACS Workshop on Understanding and Drafting Internal Service Level Agreements will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented, but will be built around a continuous and developing problem to be the subject of pre-reading, group and plenary discussion and drafting.

WHO SHOULD ATTEND?

This GLOMACS workshop will appeal to a wide variety of contracts personnel particularly those that are:

  • Contract Administrators, Contract Professionals and Project Coordinators
  • Service Delivery Professionals
  • Quality Assurance Professionals
  • IT Professionals
  • Anyone involved in the planning, evaluation, preparation and management of tenders and awards for service contracts or internally-supplied corporate services
Course Outline

DAY 1

Identifying the Scope of Your Internal SLA

  • The Need to Measure Quality of Performance
  • When, When and How SLAs help to achieve quality?
  • Planning to meet Key Objectives
  • What services are being measured?
  • Drafting Principles and Model Structures
  • Use of Corporate SLAs between In-house Departments

DAY 2 to DAY 3

Managing the In-life SLA

  • Review Processes
  • Planning and Constructing a Scorecard Approach
  • Keeping the SLA Relevant = Managing Changes
  • Dealing with Underperformance
  • Aligning the SLA with Corporate Strategy
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates
  • Continuing Professional Education credits (CPE) : In accordance with the standards of the National Registry of CPE Sponsor, one CPE credit is granted per 50 minutes of attendance
Providers and Associations

Endorsed Education Provider

  • Quality Logo
  • Quality Logo

GLOMACS is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org

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Frequently Asked Question:

How can I find out more information about a specific course?

For detailed information about specific courses, including course content, schedules, and instructors, you can visit our website or contact our customer service team. They will be happy to provide all the information you need to make an informed decision.

Can I get a discount for group bookings?

Yes, GLOMACS offers special discounts for group bookings. If you’re planning to enroll multiple participants from your organization, please reach out to our team to discuss the available discount packages.

How are GLOMACS courses structured?

Our courses are structured to provide a balanced mix of theory and practical application. They typically include presentations, case studies, group discussions, hands-on activities, and interactive Q&A sessions to maximize learning outcomes.

Will I receive a certificate upon completing a GLOMACS course?

Yes, upon successful completion of any of our training courses, GLOMACS Certificate will be awarded to the delegates. This certificate is a valuable addition to your professional portfolio and is recognized across various industries.

Does GLOMACS offer customized training for organizations?

Yes, GLOMACS provides customized training solutions tailored to meet the specific needs of organizations. We work closely with companies to design bespoke training courses that address their unique challenges and objectives.

How can I register for a GLOMACS course?

You can register for a GLOMACS training course by visiting our website, selecting the course of your choice, and following the simple registration process. You can also contact our support team for assistance with the registration process.

Who are the trainers at GLOMACS?

Our trainers are industry experts with years of practical experience in their respective fields. They bring real-world knowledge and insights into the classroom, ensuring that our participants receive top-tier, applicable skills and expertise.

Are GLOMACS training courses available online or in person?

GLOMACS offers both online and in-person training options. You can choose from interactive virtual sessions or attend one of our globally located in-person training courses. The flexibility ensures that learning fits your schedule and preferences.

What types of training courses does GLOMACS offer?

GLOMACS offers a wide range of professional development training courses across various industries, including Leadership & Management, Finance & Accounting, Human Resources, Engineering, Oil & Gas, Operations and Logistics, Engineering and Technical and more. Our training courses are designed to enhance career growth and organizational effectiveness.

What are the key benefits of attending a GLOMACS course?

Attending a GLOMACS training course offers numerous benefits, including enhanced professional skills, increased employability, industry-recognized certification, networking opportunities with peers and experts, and the chance to apply practical knowledge directly to your workplace.

Why should I choose GLOMACS?

GLOMACS is a globally recognized leader in professional training and development, with a reputation for delivering high-quality, results-driven training courses. We offer a broad spectrum of training courses taught by expert trainers, flexible delivery options (both online and in-person), and accredited certifications that add real value to your career.

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