Date | Venue | Fees | |
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17 - 19 Aug 2026 | Casablanca - Morocco | $ 3,950 | |
Online Schedule
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17 - 19 Aug 2026 | Online | $ 2,950 |
Service Level Agreements are now regarded as an essential tool in devising, examining and measuring the quality of a company’s service performance. Having a monitored measurable standard maximises the efficiency of its operation and output, can incentivise employees and enhance customer experience, feeding directly in to the company’s bottom line. Using the Harvard Study Method of a rolling worked problem, this workshop will feature:
By the end of this GLOMACS workshop, participants will be able to:
This GLOMACS Workshop on Understanding and Drafting Internal Service Level Agreements will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented, but will be built around a continuous and developing problem to be the subject of pre-reading, group and plenary discussion and drafting.
This GLOMACS workshop will appeal to a wide variety of contracts personnel particularly those that are:
Yes, upon successful completion of any of our training courses, GLOMACS Certificate will be awarded to the delegates. This certificate is a valuable addition to your professional portfolio and is recognized across various industries.